MICHELLE Bennett
Ryde,NSW
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
28
28
years of professional experience
Work History
01.2010
- Certificate 3 in Customer Contact
- Deliver and monitor a service to customers, Organise personal work priorites and development, Work effectively with others, Apply knowledge of OHS legislation in the workplace, Use multiple information systems, Develop product knowledge, Process customer complaints, Manage personal stresss in the workplace, Work effectively in a contact centre, Show leadership in the workplace, Promote innovation in a team environment, Operate a personal computer.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service
Woolworths Online Sydney
01.2017 - Current
- For inbound customer enquiries, resolving disputes, responding to emails from internal and external clients
- Adhering to PCI policy and security requirements.
Big W Online Customer Service
Big W Online
09.2021 - 03.2024
- Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.
- Answered live online chats to give quick answers and solve problems faster.
- Helped customers navigate website to order online for added convenience and access to larger inventory.
- Developed customer service processes to improve customer satisfaction.
Customer service/Call Centre Inbound
Salmat Coles Online Melbourne
01.2013 - 01.2017
- Providing customer service for inbound customer enquiries, resolving disputes, responding to emails from internal and external clients
- Adhering to PCI policy and security requirements.
Customer service/Call Centre Inbound
Salmat Melbourne
01.2012 - 01.2013
- Foxtel
- Providing customer service and handling enquiries for Foxtel customers, resolving disputes and providing additional benefits to suit customer needs.
Customer Service/Call Centre Inbound
Aegis Melbourne
01.2011 - 01.2011
- Telstra Universal
- Providing customer service for inbound Telstra customers, assisting with billing enquiries, resolving disputes, upselling and cross selling of Telstra products as well as providing SME support for new consultants.
Customer service/Call Centre Inbound
Salmat – Telstra BigPond Sydney
01.2009 - 01.2011
- Handling incoming calls from existing customers and assisting them with their enquiries
- Cross-selling and up selling on all incoming calls
- Resolving disputes.
Clerk
Defence
01.1996 - 01.2004
- Data entry, correspondence, telephone enquiries
Skills
- And Abilities:
- 12 years Call centre experience
- Intermediate knowledge of MS Office 2013
- Able to work unsupervised
- Able to work under pressure
- Self motivated
- WOW COMPUTING
- MS Office 365, Office, Excel, Word, PowerPoint and Outlook
Accomplishments
- THE SECURITY INDUSTRY TRAINING ACADEMY PTY LTD
- Completed a Private Investigators Course
- Covering Criminal and Civil Investigative Skills.ST
- GEORGE TAFE, Kogarah
- Certificate in Tertiary Preparation.CAREERS ADVANCEMENT COLLEGE, Sutherland(6 week course)
- ATS Clerical Preparation
- Subjects:
- Basic Keyboarding
- Introduction to Bookkeeping
- Office Procedures
- Introduction to Computer (DOS, WordPerfect, Attaché)
- Customer LiaisonST.GEORGE TAFE, Kogarah
- Completed General Education Certificate.1987:CARINGBAH HIGH SCHOOL
- Completed to Year 9.
Timeline
Big W Online Customer Service
Big W Online
09.2021 - 03.2024
Customer Service
Woolworths Online Sydney
01.2017 - Current
Customer service/Call Centre Inbound
Salmat Coles Online Melbourne
01.2013 - 01.2017
Customer service/Call Centre Inbound
Salmat Melbourne
01.2012 - 01.2013
Customer Service/Call Centre Inbound
Aegis Melbourne
01.2011 - 01.2011
01.2010
Customer service/Call Centre Inbound
Salmat – Telstra BigPond Sydney
01.2009 - 01.2011
Clerk
Defence
01.1996 - 01.2004
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