My hobbies included horse riding and training of young horses I have been around equines since my childhood
Water skiing
Michelle Bergin
Banks
Summary
Astute and conscientious customer service professional focused on providing first-rate services. Advanced verbal and written communications skills, including the ability to understand customer needs and tailor communication style accordingly. Demonstrated ability to assist large numbers of diverse customers, internal and external stakeholders with complex enquiries daily. Ability to communicate complex matters in a clear, concise manner in person and over the phone. Possesses an initiative-taking and ‘can-do’ attitude along with exceptional attention to detail, and excellent organisational skills. Ability to work under pressure. Well-developed technology skills, including proficiency in Outlook, Word, Excel, as well as Federal government internal systems.
Overview
21
21
years of professional experience
Work History
Organisation Data Management
Department of Social Services - Grants Hub
07.2024 - Current
- High level research, strategic analysis and interpretation skills
- Strong understanding of company policy, processes and procedures.
- Ability to manage multiple priorities under pressure and meet short and long term deadlines.
- Excellent written and verbal communication skills
- Outstanding stakeholder relationship skills with drive to deliver exemplary client and customer service.
- Sound knowledge and understanding of APS values and code of contact.
- A collaborative approach and enjoy brainstorming sessions within the team to ensure a more productive outcome to help meet deadlines.
- Collaborated with cross-functional teams to ensure adherence to established data management policies and standards.
- Developed comprehensive documentation, enabling smoother knowledge transfer between team members.
Execution Officer
Department of Social Services - Grants Hub
05.2024 - 06.2024
- Actively managed own workload and reached out for guidance as required.
- Ability to learn quickly in a newly developed role to help manage high volume of work.
- Liaised professionally with the grant recipient and the Funding Arrangement Manager (FAM).
- Updated GPS, MSM and Shibumi.
Assessment Officer
Department of Social Services
02.2024 - 05.2024
- Analysis of grant information
- Complex data entry
- Assisted with monitoring group mailboxes
- Developed and maintained stakeholder relationships
- Identified document and escalate issues and risk
- Data entry into internal system with high accuracy data input
- Consistent scoring of applications
- Exceed KPI’s
- Assisted with Quality Assurance
- General database management using GPS, Arc, Shibumi, Excel, Word, Outlook, Adobe
Administration Office Manager
MSP Photography
05.2021 - 01.2024
- Plan and prioritise work daily consistently
- Data entry into internal system with high accuracy data input
- Proofread to check for inaccuracies of data
- General database management using Sales tracker, Benhur, Excel, Word, Outlook, Adobe
- Liaison with internal and external stakeholders
- Meeting tight deadlines
- Managing internal inboxes
- Accounts Payable
- Invoicing
- Ordering of school photo packages
Loans Manager/Administration
Self-Employed
11.2019 - 02.2021
- Effectively managing all aspects of the loan application process from assessment through to settlement
- Communicating with brokers and clients while delivering professional and high-quality service with each interaction
- Managed clients/brokers with mortgages, SMSF, Investment loans and personal loan finance
- Database management using AOL, Sales tracker, Excel, Word, Outlook, Adobe
- Data entry into internal system with high accuracy data input
- Carefully assessing financial documents always adhering to privacy protection legislation
- Invoice management
- Strictly adhering to relevant legislation, polices and regulations in the banking sector
Member Relationship Manager
Beyond Bank
02.2004 - 09.2019
- Assisting with enquiries and provide information relating to all product and service offerings including deposit accounts, home loans, credit cards, general insurance, personal loans and wealth management
- Database management using Symtrix, Excel, Word, Outlook
- Liaison with various internal and external stakeholders
- Scheduling requests and ensuring follow-up with clients
- Administration and document management
- Processing of applications, managing customer enquiries, email management, KPI management
- Undertaking coordination tasks, monitoring of assessment deadlines and preparation of daily reporting/ weekly reporting to supervisor
- Adhering to legislation, compliance, policy and procedures
- Efficiently creating managing competing priorities and deadlines
- Meticulously preparing legal and lending documentation
- Data entry into internal system with high accuracy data input
Education
Intermediate Excel Course -
Online
Canberra, ACT01.2018
Advance Mortgage/Personal Lending Certificate -
Beyond Bank
Canberra, ACT01.2015
Certificate II in Office Skills -
Wagga Institute of TAFE
Wagga Wagga 01.1995
Year 10 -
Tumbarumba High School
Tumbarumba, NSW01.1994
Skills
- Written communication
- Customer needs assessment
- Stakeholder engagement
- Complex problem solving
Licenses And Clearances
- C-Class Driver Licence, Access Canberra
- National Police Clearance, Australian Federal Police
- Base Line Clearance, AGSV
Interests
Timeline
Organisation Data Management
Department of Social Services - Grants Hub
07.2024 - Current
Execution Officer
Department of Social Services - Grants Hub
05.2024 - 06.2024
Assessment Officer
Department of Social Services
02.2024 - 05.2024
Administration Office Manager
MSP Photography
05.2021 - 01.2024
Loans Manager/Administration
Self-Employed
11.2019 - 02.2021
Member Relationship Manager
Beyond Bank
02.2004 - 09.2019
Intermediate Excel Course -
Online
Advance Mortgage/Personal Lending Certificate -
Beyond Bank
Certificate II in Office Skills -
Wagga Institute of TAFE
Year 10 -
Tumbarumba High School
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