MICHELLE BETTLES
Herne Hill,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Independent decision-making skills and sound judgment to impact company success positively. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. To build and maintain relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Ability to motivate positive working environments with an emphasis on engaging in pro-active team environments. Skilled professional with extensive healthcare experience and dedication to patient physical and mental needs. Budget-conscious and efficient with good interpersonal and communication skills. Knowledgeable about equipment usage and maintenance requirements.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Flex Support Services Patient Care Assistant
Perth
09.2024 - Current
- Patient care in Perth’s Major Hospitals, Serving meals, Patient Transfer, Bed making, Assist Nurses and Stock Medical Equipment
Hendercare Support Services Patient Care Assistant
Perth
02.2023 - 03.2024
- Orderly Theatre (Royal Perth Hospital, King Edward Memorial), Patient care in Perth’s Major Hospitals, Blood transfers, Patient Turnovers ICU/CCU Serving meals, Patient Transfer for Xrays Bed making
Hendercare Support Services Youth Support Worker/Disability Care/Community Support Worker
06.2016 - 02.2023
- Department of Child Care Support Worker/Mandated reporting, Mental Health & NDIS patients, Social support home care community services, Social support, patient care, disability/Medication competence, Review and administer the collection of documentation and cross-check for compliance, Follow client site access processes to ensure candidates are smoothly and efficiently mobilized to the project, Book required site-specific or role-specific training for new starters, Mandatory reporting of special reports to WA police for Child Sexual abuse reports, Case reports, Liaising with DCP Case Managers, Transfer Highly vulnerable aboriginal children from Hospital to house
Mining Employment Services - Recruitment Specialist & Mobilization
12.2016 - 05.2020
- Business development through a range of strategies, Reverse marketing with a range of new and current clients, Build new client contacts and build current client relationships, Administrative, purchase orders, and data entry duties, Document control, confidentiality, and compliance control, Recruit Blue Collar Workers
Serco Asia Pacific - Welfare and Engagement Coordinator/Client Support Worker
Perth
08.2013 - 11.2016
- Child services care of high-care young children, mature aged men and women, single males and females, and refugee backgrounds, Coordinate patient transport/shopping/health care appointments, Coordinate and manage complaints/special requests/appointments/religious, Facilitate research and design Educational, Life Skills Programs, Arts and Crafts, and EASL Programs to clients with language barriers, Planned development strategies for early detection of mental health issues, Assist Mental Health Nurses with psychologically affected persons in long-term detention, Assist with ambulance and medical emergencies, (Acting Client Services Manager), On call weekends (Casual 2014-2015), Assist and manage a range of low and high incidents in the center, Reporting to the Department of Borderforce for Incident Reporting Manage detainee Behavior Management Plans, Manage Psychological Assessment and monitoring of potentially suicidal persons in detention, Reporting and working with WA Health, WAPOL, and Federal Police under special circumstances during incident management
Hendercare Support Services Youth Support Worker/Disability Care
05.2008 - 06.2010
- Youth Worker, Mental Health, Social support home care community services, Study Cert 4 in Youth Work
Mediserve Nursing agency AIN and Patient Guard
05.2008 - 05.2009
- Mental Health, Social support home care community services, Patient Guard at Royal Perth Hospital, AIN Nurse assistant in Acute Care
Silver chain - Support Person Specialist
04.2006 - 04.2008
- Provide customer support through Commonwealth Care Link Support funding, Screening potential applicants through phone calls, Responsible for Southern Regions Perth, Emergency respite assistance for homeless and emergency care, Adaptable and proficient in learning new concepts quickly and efficiently, Developed strong organizational and communication skills through coursework and volunteer activities, Strengthened communication skills through regular interactions with others
Homecare Services - Mental Health Community Support Worker
02.2002 - 04.2006
- Social Support Home Care community Care, Patient transport and social support and encourage people living with mental health issues to stay in their homes, Attend medical appointments
Prime Medical Placements Adelaide - Personal Care Assistant
09.2000 - 02.2002
- Allocating nursing/ support staff, Data entry Citrix platform, Administration and office duties, Taking bookings/staff placement & rostering, Answering telephones, Staff confidentiality, Patient care/support services
Bellhealth Nursing agency - Personal Care Attendant
01.1998 - 02.2000
- On Call 7 days per week agency, Aged care high care environments, Social support home care community services, AIN Nurse assistant in Acute Care
Education
Certificate 4 in Health Administration -
Foundation Education
QLDDiploma in Community Services: Family and Community Services -
Serco In House
Certificate 4 in Mediation -
ICM Training
Certificate 2 in Security Operations -
Paragon Corporation Training
Skills
- Customer Retention Strategies
- Application Assessments
- Issue and Complaint Resolution
- Business Development & Marketing
- Interpretation and Translation Services
- Support Advocacy
- Incident Reporting & Management
- Healthcare and emergency operations support
- Case Management experience
- Troubleshooting and technical/mechanical understanding
- Sales and marketing
- Peer Support Training
- Nursing Assistance
Certification
- NDIS Screening, Dot Direct, 02/2023
- Certificate 3 in Community Services in EarlyChild Care
- Department of: Child Services Working with Children Check Notice Number 775438 Expires March 2027, Department of Child Protection, 10/2022
- Suicide Training on Prevention, BSS Employee Assistance, 08/2022
- Emergency Procedures and Prevention Procedures, Confine Small Workplace Emergencies, Operate as part ofan emergency control organization (PUAWER002B), (PUAWER005B), (PUAWER008A), Chubb Training
- Administration and Electronic Document Control Certificate of Participation in MYOBand GST- Polytechnic West 2002
- Certificate in Hand Hygiene and Manual Handling updates 2022, Central Tafe
- Certificate 4 in Community Services in Youth Work: Youth Work, Polytechnic West, 02/2003
- Certificate 3 in Community Services Mental Health & Drugs & Alcohol, Polytechnic West
- Certificate 3 in Community Services: AgedCare, Central Tafe, 10/2003
- Health and Safety Representative Training: Quality Control and Safety Technologies, Leightons Training, 02/2005
- Mining Employment Services - Recruitment Specialist & Mobilization, 12/2016 - 05/2020
- Welfare and Engagement Coordinator/Client Support Worker Perth Immigration Residential Housing/Perth Immigration Detention Centre (Perth Domestic Airport), Serco Asia Pacific, 08/2013 - 11/2016
- Youth Support Worker/Disability Care, Hendercare Support Services, May 2008-June 2010
- Emergency Procedures Operate Emergency Control, Chubb Health Training, 02/2015
- Child Safe, Reporting Child Abuseand Neglect, Serco, 07/2014
- Senior First Aid 10/2022(CPR)
- Certificate of Attendance(Hendercare)
- Assist with medication(valid)
- Medication safety and first aid
- Right of medication administration
- Legal issues, recording and hand hygiene
- Completed Year 10, Carine Senior High School, 12/1983
- Current Study Online Diploma in Counselling ONLINE, Kalgoorlie Take
- AIN and Patient Guard, Mediserve Nursing agency, May 2008- May 2009 (Casual)
- Support Person Specialist, Silver chain, 04/2006-April 2008
- Mental Health Community Support Worker, Homecare Services, 02/2002- 04/2006
- Personal Care Assistant, Prime Medical Placements Adelaide, 09/2000- 02/2002
- Personal Care Attendant, Bellhealth Nursing agency, 01/1998 – 02/2000
Timeline
Flex Support Services Patient Care Assistant
09.2024 - Current
Hendercare Support Services Patient Care Assistant
02.2023 - 03.2024
Mining Employment Services - Recruitment Specialist & Mobilization
12.2016 - 05.2020
Hendercare Support Services Youth Support Worker/Disability Care/Community Support Worker
06.2016 - 02.2023
Serco Asia Pacific - Welfare and Engagement Coordinator/Client Support Worker
08.2013 - 11.2016
Hendercare Support Services Youth Support Worker/Disability Care
05.2008 - 06.2010
Mediserve Nursing agency AIN and Patient Guard
05.2008 - 05.2009
Silver chain - Support Person Specialist
04.2006 - 04.2008
Homecare Services - Mental Health Community Support Worker
02.2002 - 04.2006
Prime Medical Placements Adelaide - Personal Care Assistant
09.2000 - 02.2002
Bellhealth Nursing agency - Personal Care Attendant
01.1998 - 02.2000
Certificate 4 in Health Administration -
Foundation Education
Diploma in Community Services: Family and Community Services -
Serco In House
Certificate 4 in Mediation -
ICM Training
Certificate 2 in Security Operations -
Paragon Corporation Training