Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Bie

Perth,WA

Summary

Accomplished Senior Claims Specialist with three decades experience between Coles Team Cover and CGU Insurance. Skilled in leadership, coaching and mentoring. Focused on compliance, fostering strong relationships and enhancing team performance. Provide exceptional customer service and very experienced with complex negotiations. Excel at analytical problem solving.

Overview

30
30
years of professional experience

Work History

Senior Claims Specialist

Coles Team Cover
04.2008 - Current
  • Providing excellent customer service to injured team members, all levels of management within supermarkets and the supply chain, also P&C and safety teams
  • Training and mentoring new team members
  • End to end management of workers' compensation claims
  • Determining liability; estimating; setting closure strategies
  • Regular claim reviews with business partners
  • Attending WorkCover and Informal settlement conferences
  • Regularly liaising with medical and legal professionals

Claims Team Leader

CGU Insurance
10.1994 - 01.2008

5 years in w/comp Team Leader role (1998 -2003):

  • Leading a team of 8 people
  • Coaching and mentoring
  • Providing technical guidance
  • Setting and regularly monitoring goals with the team
  • Assisting the team to achieve KPIs and personal goals
  • Auditing claim files to ensure regulatory compliance


Other roles held at CGU:

  • Claims Officer (1997-98 & 2004-07)
  • Claims Data Processing Assistant (1995-97)
  • Underwriting Assistant (1994-95)

Education

Diploma - Frontline Management

Modal, Via Monash Mt Eliza University
2003

Associate of ANZIF

Australian & NZ Institute of Insurance & Finance
2001

Certificate of Frontline Management

Monash Mt Eliza University
2000

Dealing With Conflict

Fremantle TAFE
1998

Negotiation Skills

Fremantle TAFE
1998

Affiliate of ANZIF

Australian & NZ Institute of Insurance & Finance
1997

Skills

  • Great communicator
  • Enjoy leadership, team development, coaching and mentoring
  • Passionate about compliance, accuracy and delivering on time
  • Good analytical and problem solving skills
  • Focused on building strong working relationships
  • Experienced at having difficult and complex conversations
  • Contribute to and encourage a strong team culture
  • Provide excellent customer service

Timeline

Senior Claims Specialist

Coles Team Cover
04.2008 - Current

Claims Team Leader

CGU Insurance
10.1994 - 01.2008

Diploma - Frontline Management

Modal, Via Monash Mt Eliza University

Associate of ANZIF

Australian & NZ Institute of Insurance & Finance

Certificate of Frontline Management

Monash Mt Eliza University

Dealing With Conflict

Fremantle TAFE

Negotiation Skills

Fremantle TAFE

Affiliate of ANZIF

Australian & NZ Institute of Insurance & Finance
Michelle Bie