Michelle Bigg
Scarborough,WA
Summary
Detail-oriented and highly organised administrative professional with 5 years of experience supporting operations in fast-paced environments. Adept at managing multiple tasks simultaneously while maintaining accuracy and efficiency. Proven ability to work both autonomously and as part of a collaborative team to achieve organisational goals. Skilled in scheduling, document management, data entry, and office support, with a strong focus on delivering exceptional customer service. Known for my proactive approach, adaptability, and ability to handle a wide range of administrative duties with minimal supervision. Committed to maintaining smooth office operations and contributing to the overall success of the team.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Capital Radiology
02.2024 - Current
- Daily coordination of patient scheduling, check in, check out and payments for billing.
- Facilitating effective communication between patients, medical staff, Medicare, insurance companies and other radiology clinics to ensure seamless coordination of care.
- Ensuring compliance with legal requirements by meticulously reviewing and verifying all medical referral and consent forms for procedures, safeguarding patient confidentiality and promoting adherence to healthcare regulations.
- Daily, weekly and monthly payment processing and reconciliation, ensuring timely and accurate submission of batches to Medicare and various insurance companies, while maintaining compliance and financial regulations.
- Supporting operational and administrative tasks, whilst ensuring the reception area is clean, organised and welcoming for visitors.
- Consistently contributing to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Sales Representative
Beevo
08.2023 - 01.2024
- Managed inbound and outbound customer calls, consistently achieving high call volume while maintaining excellent customer service standards.
- Developed and nurtured strong client relationships through regular communication, identifying customer needs and offering tailored solutions to drive sales.
- Achieved and surpassed monthly and quarterly sales targets through strategic prospecting, follow-ups, and closing sales opportunities.
- Effectively handled objections and resolved customer issues, leading to an increase in customer satisfaction and repeat business.
- Maintained accurate customer records and sales reports, utilizing CRM software to track interactions, sales progress, and forecast future opportunities
Freight Administrator
Mapcargo
07.2020 - 11.2022
- Demonstrated proficiency in managing shipping documentation and ensuring compliance with regulations.
- Experience in coordination logistics and tracking shipments to ensure timely delivery, addressing inquiries and resolving issues promptly
- Assisted with onboarding of new staff and helping with the delivery of training material.
- Displayed strong orginisational skills with the ability to manage multiple tasks and prioritize effectively.
- Familiar with freight management and data entry systems.
- General office administrative tasks; including the ordering of stationary, uniform and maintaining a tidy communal space.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Teaching Assistant
Applemore College
07.2019 - 07.2020
- Supported lead teachers in the delivery of engaging and effective lessons for students across years 7-11.
- Worked one-on-one with students requiring additional help, providing personalized instruction and tutoring in subjects such as English and Maths.
- Assisted in the preparation and organization of teaching materials, resources, and classroom activities to facilitate smooth lesson delivery.
- Contributed to the development of individual learning plans (ILPs) and adapted resources to meet diverse learning needs.
- Collaborated with teachers and other staff to plan and implement extra-curricular activities, field trips, and events that enhance student learning and engagement.
- Supported communication between teachers, parents, and caregivers regarding student progress, challenges, and achievements.
Education
Bachelor of Science - Exercise And Sports Science
University of Exeter
Exeter, England07-2019
Skills
- Office administration
- Proficient in Microsoft Office
- Adherence to company policy and procedure
- Excellent customer service
- Organization and time management
- Ability to prioritise tasks effectively
- Collaboration and teamwork
- Accurate data entry
- Adaptable and flexible
- Documentation and recordkeeping
- Payment scheduling and collection
Timeline
Medical Receptionist
Capital Radiology
02.2024 - Current
Sales Representative
Beevo
08.2023 - 01.2024
Freight Administrator
Mapcargo
07.2020 - 11.2022
Teaching Assistant
Applemore College
07.2019 - 07.2020
Bachelor of Science - Exercise And Sports Science
University of Exeter
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