Michelle Border
Taree,NSW
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating a smooth experience for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
40
40
years of professional experience
Work History
Hospitality Assistant
Cafeteria Manning Base Hospital
01.2014 - Current
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Trained new cafe workers in sales, customer service and safety.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Pleasantly interacted with customers.
- Performed cash, card and check transactions to complete customer purchases.
Barista
Raw Sugar Cafe
2007 - 01.2014
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Waitress
Tropical Coffee Cafe
01.2002 - 01.2014
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink and food orders.
Hospitality Assistant
Schafenaker Canteen
01.2001 - 01.2002
- Maintained clean and organised work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organising and prioritising kitchen duties to prepare and serve food quickly.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Waitress
Wingham Golf Club
01.1993 - 01.1995
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Waitress
Jin Hong Restaurant
01.1991 - 01.1993
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Restocked condiment dispensers, napkins, silverware to prevent shortages.
Sales Assistant
Kmart
02.1984 - 11.1990
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
School Certificate -
Wingham High School
Wingham, NSW1984
Skills
- Food Service Management
- Coffee Expertise
- Order Accuracy
- Safe Food Handling
- Customer Service
- Complaint Handling
- Cash Register Operation
- Inventory Management
Timeline
Hospitality Assistant
Cafeteria Manning Base Hospital
01.2014 - Current
Waitress
Tropical Coffee Cafe
01.2002 - 01.2014
Hospitality Assistant
Schafenaker Canteen
01.2001 - 01.2002
Waitress
Wingham Golf Club
01.1993 - 01.1995
Waitress
Jin Hong Restaurant
01.1991 - 01.1993
Sales Assistant
Kmart
02.1984 - 11.1990
Barista
Raw Sugar Cafe
2007 - 01.2014
School Certificate -
Wingham High School
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