Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Bowen

Phillip,ACT

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Proactive and meticulous Manager with over 35 years of experience in the optical industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

36
36
years of professional experience

Work History

Manager

OPSM
11.1987 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Polling Place Manager

NSW And Federal Elections
Jan2001 - Current

I have worked every position in both NSW state elections and Federal Elections over 20 years. Working my way up from Ordinary Vote Taker to Polling Place Manager in the last several elections.

This is paid casual work that I am approached to do every election on election day only.

Education

Australian Guild of Optical Dispensing
Sydney

Skills

  • Customer Service
  • Coaching and Mentoring
  • Verbal and Written Communication
  • Business Process
  • Team Leadership
  • Quality Standards
  • Performance Tracking and Evaluations
  • Train Employees
  • Staff Management
  • Managing Appointments
  • Key Performance Indicators (KPI)
  • Information Confidentiality

Timeline

Manager

OPSM
11.1987 - Current

Polling Place Manager

NSW And Federal Elections
Jan2001 - Current

Australian Guild of Optical Dispensing
Michelle Bowen