Michelle Brougham
Perth
Summary
Dynamic hospitality professional with a proven track record at Amana Living, excelling in customer service and food safety. Recognized for enhancing guest experiences through effective communication and teamwork. Committed to maintaining cleanliness standards and training new staff, ensuring a reliable and professional environment that prioritizes guest satisfaction.
Overview
20
20
years of professional experience
1989
1989
years of post-secondary education
Work History
Hospitality Team Member
Amana Living
Bayswater
07.2008 - Current
- Provided exceptional customer service to residents and visitors daily.
- Assisted in meal preparation and served food in dining areas.
- Maintained cleanliness and organization of common areas and dining spaces.
- Communicated effectively with staff to address resident needs promptly.
- Participated in training sessions to enhance service delivery skills.
- Greeted guests in a friendly and professional manner.
- Followed health department guidelines when handling food items.
- Attended team meetings regularly to discuss operational issues.
- Provided training support for new hires within the hospitality team.
- Contacted maintenance staff to report room or building issues.
- Helped residents with activities, providing companionship and support.
Kitchen Hand
Bucking Bull
Morley Galleria
10.2016 - 01.2017
- Prepared ingredients for meals following Bucking Bull's quality standards.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Assisted chefs with food preparation and cooking tasks during peak hours.
- Ensured proper storage of food items to maintain freshness and safety.
- Operated kitchen equipment safely while adhering to safety regulations.
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Maintained a neat work station throughout shift hours.
- Followed all health code guidelines when handling food items.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Disposed of garbage according to health regulations.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained cleanliness and hygiene in the kitchen, including washing dishes and utensils.
Cafeteria Worker
Mammalilli's
Maylands
03.2006 - 10.2016
- Prepared and served food items according to safety standards.
- Maintained cleanliness of kitchen and dining areas throughout shifts.
- Operated cash registers accurately and efficiently to process payments from customers.
- Maintained tools, equipment and surfaces in clean, neat and working order.
- Provided nutritional information about menu items upon request.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Adhered to health regulations and sanitation protocols consistently throughout shifts.
- Served customers quickly and efficiently while maintaining high standards of customer service.
- Followed guidelines for safe serving, appropriate temperatures and proper presentation.
- Adhered to sanitation policies when cleaning work areas.
- Assisted with catering events as needed by setting up buffet lines or plating individual meals.
- Rotated stock items so that older items are used first.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Greeted guests with friendliness and professionalism.
- Filled and served various beverages for customers.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Greeted frequent visitors by name and explained new promotions.
Cafe Worker
Dome
Subiaco
09.2012 - 11.2014
- Maintained cleanliness and organization of the café environment.
- Provided excellent customer service to enhance guest experience.
- Operated cash register and handled customer transactions efficiently.
- Collaborated with team members to ensure smooth operations during peak hours.
- Engaged with customers to promote daily specials and new offerings.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Greeted customers upon arrival and provided assistance with menu selections.
- Cleaned tables in the dining area before and after customer seating.
- Managed cash register operations efficiently and accurately.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
- Communicated effectively with kitchen staff regarding order accuracy and delivery times.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Protected staff and customers from infection by cleaning and sanitizing surfaces.
- Brewed coffee and tea for beverage area.
- Adhered to health and safety regulations when handling food items.
- Operated industrial dishwasher to wash glassware and utensils.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and follwed staff to complete tasks.
- Adhered to company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Investigated and resolved customer complaints concerning food quality and service.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Processed payments on cash register and counted back bills and change to patrons.
Education
Stuart High School
Whyalla , SASkills
- Customer service
- Meal preparation
- Food safety
- Cleanliness standards
- Cash handling
- Health regulations
- Effective communication
- Training support
- Attention to detail
- Cash handling proficiency
- Strong teamwork
- Initiative and Self-motivation
- Food safety awareness
- Professional appearance
- Reliability and punctuality
- Serve guests
- Professionalism
- Excellent communication
- Teamwork and collaboration
- Adaptability and flexibility
References
- Janine Goiden (St George's CC)
- 0475946866
- Janine Wylie (Baptist Care)
- 0438806355
- Sharyn Mercer (Amana Living)
- 0455311185
- Vanda Sammut (Avenue Linen Service)
- 0413479700
Timeline
Kitchen Hand
Bucking Bull
10.2016 - 01.2017
Cafe Worker
Dome
09.2012 - 11.2014
Hospitality Team Member
Amana Living
07.2008 - Current
Cafeteria Worker
Mammalilli's
03.2006 - 10.2016
Stuart High School