Summary
Overview
Work History
Education
Certification
References
Timeline
Generic
Michelle Burger

Michelle Burger

Success,WA

Summary

I have over twenty years office experience over various positions including ward clerk, senior office administration, executive assistant and reception in diverse industries including Health, Oil and Gas and Law.

I have a strong skill set including working well under pressure, appropriately prioritising a consistently busy workload with excellent time management skills as well as communicate appropriately and effectively with staff and the public and exceptional problem solving and de-escalation skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Ward Clerk

Transit Lounge
10.2019 - Current
  • Provide frontline customer and reception services for the ward.
  • Provide ward clerical services and medical record maintenance including receiving and processing all direct/indirect admissions and discharges for the ward.
  • Receive and redirect incoming correspondence, phone calls and visitors, including internal and external clients to appropriate personnel.
  • Coordinate ward administrative requirements including the purchase and maintenance of stationery supplies, medical record forms, catering, office equipment and facilities.
  • Liaise with all levels of clinical, managerial, administrative and support staff via paging system, telephone and email.
  • Arrange patient transport.
  • Provide orientation for new and relief ward clerks, and clinical staff to the clerical requirements
  • Use patient information systems in accordance with policies and guidelines to support bed management and accurately record patient admission, episode of care change, movement and discharge. Waitlist patient appointments as required.
  • Maintain the security and confidentiality of each patient's paper-based medical record including filing all relevant documents in a timely manner and predetermined order, preparing documents for patient discharge or transfer, and tracking movement of the record into and out of the ward using a computerised system.
  • Action clinical correspondence as requested by the multidisciplinary team.
  • Undertake clerical tasks associated with intra and inter hospital transfers/discharges of patients.
  • Ensure all patients' financial election forms are signed and processed appropriately.
  • Booking patients into Perioperative Clinic for triage and future outpatient clinic appointments.
  • Interview patient's relating to Unclassified Admissions, Compensable Patient Scheme and Reciprocal Arrangement Scheme operating within the Hospital and update inpatient status and notify consultant or relevant person of same.
  • Train new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.

Administrative Assistant Secondment

Central Staffing
10.2023 - 12.2023
  • Provide high level, confidential administrative and secretarial support to the Nurse Director, Clinical Nurse Manager Central Staffing and Rostering and other lead clinicians.
  • Receive and deal appropriately with telephone calls, visitors, clients and the public.
  • Process casual bookings received by email or telephone and confirm shifts booked.
  • Processes agency and casual timesheets.
  • Maintain accurate data entry in RoStar of all agency and casual shifts worked, overtime and staff movement on appropriate rosters.
  • Raises requisitions and stationary orders as required, including other services/supplies.
  • Monitors and organises maintenance of assets including printers and other equipment..
  • Assists with the management of the data collection systems and databases.
  • Assists Clinical Nurse Manager with the recruitment and appointment of casual nursing staff including processing of applicant documentation.
  • Utilise RoStar and Excel to draft and build allocated rosters to meet the clinical requirement of the inpatient area as determined by the Nurse Unit Manager.
  • Generate roster in RoStar.
  • Build roster to meet the clinical requirements.
  • Meet with the Nursing Unit Manager to review the roster and make changes as directed.

Stay at Home Parent

10.2014 - 10.2019

Senior Office Administrator, Document Controller

FMC Technologies
03.2011 - 11.2014
  • Operate busy switchboard and provide prompt, courteous and knowledgeable assistance
  • General administration duties such as filing, typing, greeting clients, maintaining visitor logbook and site access passes
  • Arrange international and domestic flights, accommodation and car hire for local and international employees in accordance with FMC Travel policy
  • Reconcile statements for Managers
  • Timesheet data entry for Contractors
  • Reconcile Managers credit cards
  • Handling incoming and outgoing emails and mail
  • Prepare and maintain spreadsheets
  • Book meetings for management using Outlook
  • Receipt all incoming Purchase Orders, log them onto the Purchase Order Register and file hard copy
  • Document Control and maintenance of hard and soft copy information
  • Scanning of Service Orders and logging via SAP
  • Budget, plan and coordinate FMC events
  • Source and provide creative input for the ordering of FMC promotional products
  • Order and purchase assets and services when required and in accordance with FMC Policies & Procedures
  • Arrange catering, book couriers, control stationary
  • Provide backup administration and reception assistance for the Perth office when required
  • Provide general assistance to international FMC counterparts when requested.

Senior Office Administrator

Highrange Constructions
01.2008 - 12.2010
  • Weekly payroll for up to 60 subcontractors and 10 employees using MYOB
  • Raising tax invoices to customers using MYOB
  • Inputting purchase invoices using MYOB
  • Reconciling creditor statements using MYOB
  • All aspects of reception including answering telephones and transferring calls as required, maintaining the reception area and greeting and assisting clients
  • Travel and accommodation bookings for Directors
  • Spreadsheet preparation
  • Data entry
  • Dictation typing
  • Minute taking
  • Personal assistant work to the Directors
  • Banking
  • Control stationary
  • Post preparation, collection and distribution
  • Filing of invoices, documents and archived files.

Education

High School Diploma -

Wanneroo Senior High School
12.2002

Certification

  • Current Working With Children card
  • St John Ambulance First Aid Certificate
  • National Police Clearance

References

Jillian Flint, Nursing Unit Manager

Fiona Stanley Hospital, Transit Lounge

Email: Jillian.Flint@health.wa.gov.au

Phone: (08) 6152 5445


Julia Smart, Clinical Nurse/Coordinator

Fiona Stanley Hospital, Transit Lounge

Email: Julia.Smart@health.wa.gov.au

Phone: (08) 6152 5445


Shannon Mobers, Registered Nurse/Coordinator 

Fiona Stanley Hospital, Transit Lounge

Email: Shannon.Mobers@health.wa.gov.au

Phone: (08) 6152 5445

Timeline

Administrative Assistant Secondment

Central Staffing
10.2023 - 12.2023

Ward Clerk

Transit Lounge
10.2019 - Current

Stay at Home Parent

10.2014 - 10.2019

Senior Office Administrator, Document Controller

FMC Technologies
03.2011 - 11.2014

Senior Office Administrator

Highrange Constructions
01.2008 - 12.2010

High School Diploma -

Wanneroo Senior High School

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Michelle Burger