Michelle Burgess
Sale,VIC
Summary
Dynamic Operations Commander with extensive experience at the Department of Defence, excelling in cross-functional coordination and problem-solving. Proven track record in enhancing aviation mission efficiency and developing training programs. Strong communicator and reliable leader, adept at managing high-pressure situations while ensuring compliance and operational readiness.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Commander
Department Of Defence
01.2024 - Current
- Conducted comprehensive review of aviation operations to enhance mission efficiency whilst ensuring compliance with regulations.
- Developed and implemented Air Traffic Control standard operating procedures ensuring operational readiness and the highest safety standards.
- Collaborated with cross-functional teams to streamline airborne procedures and increase flight training throughput.
- Led training sessions for junior staff on advanced aviation systems and regulatory requirements, enhancing team competencies.
- Evaluated performance metrics and identified areas for process improvement.
- Maintained clear communication channels with relevant stakeholders, providing updates on progress, delays, or unforeseen issues.
- Supported aviator training initiatives through mentoring new Air Traffic Controllers and overseeing recurrent proficiency checks for established members.
- Directed operational strategies to enhance mission effectiveness.
- Coordinated joint training exercises to improve inter-agency collaboration and readiness.
- Demonstrated leadership and decision-making skills during high-pressure scenarios, resulting in safe resolutions to inflight and ground based emergencies.
Operational Assurance
Capability Aquisition and Sustainment Group - CASG
01.2021 - 01.2024
- Ensured the operational suitability of new aviation systems through system verification and operational test and evaluation campaigns
- Skilled at working both independently and collaboratively in a team environment consisting of various skillsets.
- Proven ability to learn quickly and adapt to new situations.
- Displayed strong stakeholder engagement skills, ensuring system suitability and contractor compliance.
Senior Training Officer - Air Traffic Control
Department Of Defence
01.2014 - 01.2021
- Developed and implemented training programs aligned with organizational goals.
- Assessed training needs through performance analysis and stakeholder feedback.
- Mentored junior trainers, ensuring the highest training standards and regulatory compliance.
- Conducted aviation operational assessment to ensure established staff maintained required proficiencies.
- Ensured team members were prepared for emergency or compromised separation recovery scenarios through comprehensive simulation.
- Maintained Air Traffic Control licences in both aerodrome and surveillance environments, including supervisor and operational assessor licences.
Air Traffic Controller
Department Of Defence
01.2011 - 01.2014
- Coordinated aircraft movements to ensure safe and efficient operations in high-pressure environments.
- Monitored radar displays to track aircraft positions and maintain separation standards.
- Communicated with pilots to provide clear instructions and updated flight information.
- Collaborated with military personnel to integrate airspace management strategies for joint operations.
- Trained junior controllers on operational procedures and safety protocols.
- Led emergency response initiatives during critical incidents, ensuring adherence to protocols.
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
Education
Master of Arts - Business
University of New South Wales
Canberra, ACT10-2019
Bachelor of Arts - Business
University of New South Wales
Canberra, ACT11-2010
Skills
- Cross-functional coordination
- Attention to detail
- Military operations
- Time management
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Discipline and focus
- Teamwork and loyalty
Certification
- Aviation Safety Officer (Advanced) - 2024
- Aviation Safety Officer (Initial) - 2022
- Security Officer Training - 2018
- Diploma - Air Force Studies - 2015
- Diploma Aviation - Air Traffic Control - 2012
Timeline
Operations Commander
Department Of Defence
01.2024 - Current
Operational Assurance
Capability Aquisition and Sustainment Group - CASG
01.2021 - 01.2024
Senior Training Officer - Air Traffic Control
Department Of Defence
01.2014 - 01.2021
Air Traffic Controller
Department Of Defence
01.2011 - 01.2014
Master of Arts - Business
University of New South Wales
Bachelor of Arts - Business
University of New South Wales