Michelle Byrne
Mooroopna ,Australia
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
13
13
years of professional experience
Work History
Office Manager
Hampshire Property Group
Mooroopna, Victoria
06.2024 - Current
- Reporting, sales, rentals, banking, and bookings are currently using RMS.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
All Rounder
Hampshire Property Group
Hallidays Point, NSW
06.2022 - 06.2024
- Promoted high customer satisfaction by solving problems with knowledgeable, friendly service.
- Understood and followed oral and written directions.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve customer satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers, face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with one another.
General Services Officer
Baptist Care
Forster, NSW
01.2019 - 06.2022
- Prepared and served food items to guests in a timely manner.
- Maintained the cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, and dairy-free options at every event.
- Set up tables with appropriate linen and silverware prior to every event.
- Assisted other servers in carrying trays of food from the kitchen to the dining area.
- Restocked supplies such as beverages, condiments, plates, or glasses when necessary.
- Informed guests of daily specials and new menu items available for catering services.
- Managed multiple tasks simultaneously while ensuring the quality and accuracy of work.
- Followed proper sanitation procedures when handling food items.
- Cleaned and sterilized dinnerware, equipment, and facilities to maintain a hygienic environment.
Breakfast Cook
Rutherford Opal Aged Care
Rutherford, NSW
02.2017 - 02.2019
- Prepared and cooked breakfast food such as eggs, bacon, pancakes, French toast, omelettes, waffles, and other items according to recipes.
- Cleaned and sanitized work areas, equipment, and utensils.
- Stocked food supplies in the kitchen.
- Monitored product freshness and rotation.
- Organized all ingredients needed for menu items prior to the shift start time.
- Maintained a safe work environment by adhering to safety regulations and procedures.
- Ensured that quality control standards were met throughout the meal preparation processes.
- Assisted with inventory management of kitchen supplies and equipment when necessary.
- Followed all sanitation guidelines established by health department regulations.
- Checked the temperature of ovens, grills, and other cooking equipment regularly.
- Promptly report any maintenance needs or broken equipment in the kitchen area.
- Assisted in developing new menu ideas for breakfast specials
Cleaner
Active Cleaning
Rutherford, NSW
11.2016 - 05.2017
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Washed windows, both inside and outside the facility.
- Scrubbed walls to remove scuff marks or stains.
- Mixed chemicals for use in cleaning processes, according to safety instructions provided by manufacturer labels.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
Store Manager
Fresh Plus Cafe
Maitland, NSW
09.2011 - 10.2015
- Conducted daily store operations, including opening and closing procedures, and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Recruited, trained, and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Created weekly work schedules for store personnel.
- Managed daily banking activities, such as deposits and withdrawals.
- Updated POS system with new products and promotional offers.
Education
Year 9 -
Muswellbrook High
Muswellbrook, NSW10.1983
Skills
- Dependable and responsible
- Clerical support
- Networking
- Team Building
- First Aid/CPR
- Attention to Detail
- Customer service
- Office administration
- Report preparation
- Banking operations
- Inventory control
- Mail handling
- Financial reporting
- Report writing
- Organizational skills
References
- Kimberley Key, Area Manager, 0422 195 115
- Dean Van, Manager, 0410 312 066
- Rebecca Duncanson, Supervisor, 0432 536 550
- Kelly Widdrington, Assistant Manager, 0423 693 776
Timeline
Office Manager
Hampshire Property Group
06.2024 - Current
All Rounder
Hampshire Property Group
06.2022 - 06.2024
General Services Officer
Baptist Care
01.2019 - 06.2022
Breakfast Cook
Rutherford Opal Aged Care
02.2017 - 02.2019
Cleaner
Active Cleaning
11.2016 - 05.2017
Store Manager
Fresh Plus Cafe
09.2011 - 10.2015
Year 9 -
Muswellbrook High