Michelle Cameron
Cranebrook,NSW
Summary
Dedicated Training Coordinator familiar with supporting training operations and facilitating communication between participants and instructors. Knowledgeable about identifying needs and mapping out improvement plans. Bringing 4 years of experience in instruction and program development. Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Overview
13
13
years of professional experience
Work History
Training Coordinator
RAMS Financial Group Limited
Sydney, NSW
02.2018 - Current
- Maintained accurate records of all trainings conducted.
- Organized and scheduled on-site and off-site trainings for staff members.
- Coordinated with subject matter experts to develop effective training content.
- Assisted in designing, developing, and implementing new training methods and techniques.
- Monitored participants' progress during the training session.
- Collaborated with management team to determine appropriate learning objectives for each program.
- Provided ongoing support to internal customers throughout the entire training process.
- Facilitated group discussions among trainees regarding topics covered during a session.
- Delivered presentations outlining best practices related to specific job roles or tasks.
- Assisted in setting up online learning platforms used for virtual classroom environments.
- Updated existing curriculums based on changes in technology or industry standards.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Supported onboarding of new employees by hosting orientation sessions.
- Prepared reports to track employee progress and recruitment needs for future training.
- Mentored and onboarded new staff members to establish top client satisfaction.
- Prepared custom training course materials and presentations for corporate training.
- Organized handbook and course documentation for participants.
- Trained and developed departmental employees on software systems, platforms, health and safety regulations, courier protocols, inventory tracking system and database manager operations.
- Coordinated training session logistics by preparing equipment and securing facilities.
- Maintained and tracked state-specific licenses and certifications to meet compliance requirements and remain up-to-date for training.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Created post-training surveys to assess the quality of instruction received by participants.
- Ensured that all necessary equipment was available prior to a session commencing.
- Compiled data from evaluations for use in preparing reports detailing course outcomes.
- Established and provided appropriate instructional materials and training outlines for management-level implementation.
- Explained goals and expectations required of trainees.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Evaluated outlines, texts and handouts prepared by other instructors.
- Maintained strong knowledge of [Area of expertise] by participating in workshops, conferences and online education classes.
Administrative Office Manager
PAWS
Penrith, NSW
11.2013 - 01.2018
- Maintained up-to-date records of office expenditures and processed reimbursement forms.
- Organized the filing system and managed daily operations of the office.
- Established procedures for record keeping, data entry, and information management.
- Provided administrative support to staff members, including scheduling meetings and events.
- Created reports and presentations using Microsoft Office Suite.
- Handled incoming calls, emails, and other correspondence from clients and vendors.
- Ordered office supplies and equipment when necessary.
- Developed efficient systems for document control processes in accordance with company policies.
- Assisted with payroll processing by verifying timesheets and submitting them to the HR department on time.
- Managed travel arrangements for employees attending conferences or business trips.
- Coordinated special events such as conferences, seminars, receptions.
- Prepared agendas and took minutes during meetings.
- Monitored inventory levels of office supplies, ensuring adequate stock at all times.
- Processed invoices for payment in a timely manner.
- Answered customer inquiries promptly via phone or email.
- Recruited new personnel as needed according to established guidelines.
- Maintained accurate employee records in accordance with applicable laws.
- Provided guidance to junior staff on administrative tasks when required.
- Administered and updated [Software] database to manage payroll, employee benefits and staff time.
Onboarding and Capability Manager NSW
National Australia Bank Limited
Sydney, NSW
05.2011 - 10.2013
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized special events such as conferences or training sessions for employees.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted quality, timely performance feedback and performance appraisals.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Education
Cert IV in Training And Assessment - Training And Assessment
Swinburne University
Melbourne VIC10-2023
Cert IV in Finance And Mortgage Broking
Kaplan Professional
Sydney, NSW08-2018
Diploma of Management - Business Services (Management)
Department of Education And Communities
Sydney, NSW04-2013
Cert IV in Financial Services - Banking And Finance
Swinburne University
Melbourne, VIC01-2004
Skills
- Learning Management Systems
- Schedule Coordination
- Business Administration
- Employee Coaching
- Materials Organization
- Verbal and Written Communication
- Materials Preparation
- Stakeholder Management
- Program Implementation
- Training Delivery
- Presentation
- Feedback Gathering
Affiliations
Enjoying living a healthy life through daily exercise and healthy eating.
Enjoying sewing.
Enjoy most outdoor activities including kayaking and pushbike riding.
References
References available upon request.
Timeline
Training Coordinator
RAMS Financial Group Limited
02.2018 - Current
Administrative Office Manager
PAWS
11.2013 - 01.2018
Onboarding and Capability Manager NSW
National Australia Bank Limited
05.2011 - 10.2013
Cert IV in Training And Assessment - Training And Assessment
Swinburne University
Cert IV in Finance And Mortgage Broking
Kaplan Professional
Diploma of Management - Business Services (Management)
Department of Education And Communities
Cert IV in Financial Services - Banking And Finance
Swinburne University
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