Michelle Case
Gladstone,QLD
Summary
Born in NZ, relocated to Gladstone May 2025 with husband and 3 children. A dynamic retail and customer-service professional with extensive experience in store management and merchandising. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork, culture and exceptional customer service.
Seeking a role where I can use leadership, problem-solving, and organisational strengths to drive sales performance.
Overview
24
24
years of professional experience
2004
2004
years of post-secondary education
Work History
Store Manager
Cotton On Group
Gladstone, QLD
05.2025 - Current
- Led daily store operations, drove sales, and managed a team to achieve targets.
- Coordinated Visual Merchandising across locations to ensure brand standards.
- Focused on inventory control, customer service excellence, and staff development.
- Collaborated with regional managers to implement merchandising strategies.
- Trained and developed staff to enhance customer service skills and product knowledge.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Field Visual Merchandiser
Cotton On Group
South Island , NZ
04.2022 - 04.2025
- Executed visual merchandising plans, window displays, and in-store layouts.
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
- Utilized market trends to create innovative displays that attract and retain customers' attention.
- Trained staff on visual merchandising techniques and best practices for product presentation.
- Assisted in planning store layouts that optimize customer flow and product accessibility.
- Organized store layout, fixtures and visual merchandising standards.
- Planned seasonal changes in store layouts, including decorations, props and other visuals.
Store Manager
Cotton On Group
Christchurch , NZ
03.2019 - 04.2022
- Managed daily store operations and ensured smooth workflow among team members.
- Trained and developed staff to enhance customer service skills and product knowledge.
- Trained and developed staff to enhance team performance and service quality.
- Implemented visual merchandising strategies to promote brand standards and aesthetics.
Area Manager
Cotton On Group
South Island, NZ
11.2016 - 03.2019
- Oversaw multiple store operations, staff scheduling, and performance metrics.
- Implemented loss prevention measures and stock management processes.
- Trained and mentored store teams to achieve KPI targets.
- Identified business opportunities by analyzing consumer trends within local markets.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
Store Manager
Cotton On Group
Christchurch , NZ
12.2013 - 11.2016
- Managed daily store operations and ensured smooth workflow among team members.
- Trained and developed staff to enhance customer service skills and product knowledge.
- Implemented visual merchandising standards to create appealing product displays.
Assistant Store Manager
Cotton On Group
Christchurch, NZ
09.2012 - 12.2013
- Supported store manager in daily operations, staff coaching, and customer service.
Retail Assistant
Cotton On Group
Christchurch , NZ
11.2010 - 09.2012
- Assisted customers with product selection and inquiries in a fast-paced retail environment.
- Processed transactions efficiently using point-of-sale systems for smooth customer checkout.
Bakery Assistant / Manager
Bakery
Christchurch, NZ
06.2002 - 06.2009
- Front-line customer service, cash handling, and shift supervision.
- Supervised daily bakery operations to ensure product quality and consistency.
- Trained new staff on company policies and procedures as well as safety protocols.
Education
5th and 6th Form Certificates -
Burnside High School
Christchurch, NZSkills
- Leadership
- Problem-solving
- Analytical skills
- Communication skills
- Reliable
- Organised
- Team work
- Empathetic
- Initiative
- Resourcefulness
- Determined
- Sales analysis
References
Available upon request.
Timeline
Store Manager
Cotton On Group
05.2025 - Current
Field Visual Merchandiser
Cotton On Group
04.2022 - 04.2025
Store Manager
Cotton On Group
03.2019 - 04.2022
Area Manager
Cotton On Group
11.2016 - 03.2019
Store Manager
Cotton On Group
12.2013 - 11.2016
Assistant Store Manager
Cotton On Group
09.2012 - 12.2013
Retail Assistant
Cotton On Group
11.2010 - 09.2012
Bakery Assistant / Manager
Bakery
06.2002 - 06.2009
5th and 6th Form Certificates -
Burnside High School