- I enjoy cooking for friends and family gatherings
- Fishing
- Camping
- Walking my two beautiful dogs
- Gardening
- Gym Workouts
Michelle Caswell
Dawesville,WA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Australian Silo Art Trail
Halls Head
01.2022 - Current
- Coordinated daily office operations, ensuring smooth administrative workflows.
- Processed and orgnized incoming correspondence, enhancing communication efficiency.
- Performed research to collect and record industry data.
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
- Participated in regular team meetings to discuss performance metrics and strategize on service excellence initiatives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed document control processes by updating databases, scanning records, and archiving files for easy retrieval.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Traffic Controller
ATM
Mandurah, WA
03.2019 - 12.2021
- Directed traffic flow to ensure safe and efficient movement of vehicles at construction sites.
- Trained new staff on safety protocols, equipment usage, and effective communication techniques for traffic control.
- Conducted regular inspections of traffic control devices for functionality and visibility, enhancing safety measures.
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
- Worked with foreman to create effective temporary traffic control schemes.
- Stood for [Number] hours with "Stop/Slow" paddle directing traffic.
- Ensured safety of school zones, implementing and overseeing crossing guard schedules.
- Enhanced public safety with meticulous adherence to traffic control signs and signals.
- Enhanced driver awareness of construction zones, placing and maintaining clear signage.
- Timed stoplights or other delays using stopwatches.
Front Desk Administrator
The Good Guys Mandurah
Mandurah
01.2015 - 03.2018
- Handled multi-line phone systems, addressing inquiries and routing calls to appropriate departments.
- Trained new front desk staff on procedures and customer service excellence standards.
- Oversaw inventory management for office supplies, ensuring timely reordering to maintain stock levels.
- Facilitated communication between departments, promoting collaboration and streamlining operations across the organization.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Improved office organization by implementing effective filing systems and document management practices.
- Provided administrative support to various departments, contributing to overall company efficiency.
- Developed and maintained filing systems, enhancing data organization and retrieval efficiency.
- Deliver effective store administration in line with standard procedures, including:
- Cash handling and banking integrity
- Tendering transactions
- Store multi-channel fulfilment and stock integrity
- Telephone management and enquiries
- Marketing and promotional activity
- Contribute to financial performance through effective inventory management and management of controllable expenses.
- Manage all sales channel fulfillment in line with procedures.
- Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
- Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
- Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
Medical Receptionist
Peel Connolly Medical Centre
Mandurah, WA
01.2012 - 01.2015
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated communication between patients, physicians, and staff to ensure seamless operations.
- Processed patient intake forms and insurance verification using electronic health record systems.
- Maintained organized medical records, ensuring compliance with HIPAA regulations.
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Managed patient scheduling and appointment confirmations to enhance workflow efficiency.
- Trained new staff on office protocols and software systems to ensure smooth operations.
- Developed patient education materials to promote understanding of treatment plans and services offered.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Organising Patient Care Plans.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Open and closing of the practice.
- Set up lesion Trays ready for doctors when no nurse on duty.
- Daysheets for end of day (doctors List for day).
- End of day banking.
- Answered phone calls and messages for physician, medical facility, scheduling appointments, and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted with medical coding and billing tasks.
Education
High School Diploma -
Mandurah High School
Mandurah, WA01-1997
No Degree - Flight Attendant
Australia International College of Commerce
Perth, WA01-1990
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- File organization
- Customer and client relations
- Customer relations
- Clerical support
- Scheduling
- Documentation and recordkeeping
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Verbal communication
- Records management
- Professional and mature
- Invoice processing
- Documentation and reporting
- Mail handling
- Data collection
- Multi-line phone systems
- Client relations
- Records administration
- Internet research
- Mail management
- Account management
- Letter preparation
Interests
Timeline
Administrative Assistant
Australian Silo Art Trail
01.2022 - Current
Traffic Controller
ATM
03.2019 - 12.2021
Front Desk Administrator
The Good Guys Mandurah
01.2015 - 03.2018
Medical Receptionist
Peel Connolly Medical Centre
01.2012 - 01.2015
High School Diploma -
Mandurah High School
No Degree - Flight Attendant
Australia International College of Commerce