Michelle Chen
Liverpool
Summary
An energetic and attentive individual passionate about delivering service in fast-paced environments. I have two years of experience in hospitality which includes working as a waitress in cafes and restaurants. I create positive, welcoming experiences for customers, handle inventory, and ensure cleanliness and order. A team player supporting group efforts toward common goals and works toward meeting customer satisfaction and product goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress
Pho Sam
06.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Have experience using POS
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Waitress
Vine & Grind
01.2023 - 05.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Thomas Hassall Anglican College
Middleton Grange, NSWCertificate II - Community Pharmacy
TAFE NSW
Lismore, NSW06-2024
Skills
- Customer service
- Team collaboration
- Attention to detail
- Service prioritization
- Active listening
- Dining area maintenance
- Upselling techniques
Certification
RSA Certificate (2025)
Languages
English
Professional Working
Timeline
Waitress
Pho Sam
06.2023 - Current
Waitress
Vine & Grind
01.2023 - 05.2023
Thomas Hassall Anglican College
Certificate II - Community Pharmacy
TAFE NSW
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