Michelle Clarke
Dingley Village,Victoria
Summary
Forward-thinking Senior Manager adept at managing teams of up to 110 employees with up to 15 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
35
35
years of professional experience
Work History
Senior Manager
Bendigo Bank
08.2023 - Current
- Provide strong leadership to enhance team productivity and morale.
- Lead six teams to achieve financial milestones and deliver high-quality results.
- Establish strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improve teams performance by providing comprehensive training and coaching and fostering a collaborative work environment.
- Mentor junior staff members for skill development and career progression within the organization.
- Demonstrate exceptional adaptability in navigating complex situations or rapidly changing environments.
- Promote a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Execute appropriate staffing and budgetary plans to align with business forecasts.
- Evaluated hiring, firing, and promotions requests.
Regional General Manager
Westpac Banking Corporation, WBC
10.2017 - 10.2021
- Identified areas for process improvement within the organization''s infrastructure in order to maintain the region''s competitive edge.
- Optimized resource allocation across regions, improving efficiency while minimizing costs.
- Managed a team of 15 branch managers, resulting in increased sales results and customer satisfaction.
- Established clear communication channels between branches, fostering improved teamwork and collaboration.
- Developed relationships with key stakeholders, enhancing brand visibility.
- Improved regional sales performance by developing and implementing strategic business plans.
- Championed corporate initiatives by promoting a culture of continuous improvement among regional teams.
Bank Manager
Westpac Banking Corporation
09.2009 - 10.2017
- Manage balance sheet requirements, home loan growth, deposit growth, and other Key Performance Indicators including risk management, customer engagement, staff engagement and business plan delivery
- Managing and coaching staff to meet and / or exceed expectations and help develop their career goals
- Quarterly performance reviews, workforce planning, HR management, recruitment of staff, succession planning
- Strengthening the team to work together to achieve team goals
- Servicing customer’s needs, ensuring delivery of a 10/10 service to all customers by working together as a team and putting strategies in place to delight customers
- 6 years in business finance, helping SME businesses with their business growth and finance requirements.
Branch Employee
Westpac Banking Corporation
03.1989 - 06.2009
- Performed all roles in the retail branch network, including Teller, Customer Service Officer and Business Finance Manager.
Skills
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Cross-functional Team Coordination
- Talent Development
- Budget Oversight
- Human Resources Management
- Team Leadership
- Process Improvement
- Training and Development
- Team Development
Timeline
Senior Manager
Bendigo Bank
08.2023 - Current
Regional General Manager
Westpac Banking Corporation, WBC
10.2017 - 10.2021
Bank Manager
Westpac Banking Corporation
09.2009 - 10.2017
Branch Employee
Westpac Banking Corporation
03.1989 - 06.2009
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