Michelle Collins

• Knowledge of PACE
• Knowledge of CRM
• Booking appointments
• Calendar management
• Uploading documents
• Microsoft office
• Research for appointments
• Diary and email management
• Scheduling meetings and preparing documentation for Planners Meetings
• Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
• Facilitated seamless transitions during system upgrades or migrations through clear communication and user education efforts.
• Managed high call volumes while maintaining exceptional quality of service and professionalism at all times.
• Exhibited high energy and professionalism when dealing with Participants and staff.
• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Supported Planners through conducting research, Uploading Allied health reports, and managing various administrative tasks efficiently.
• Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.

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• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Strong attention to detail ensuring data entry for all menus across hospital Mc Kellar and Aged care sites is entered and printed then sorted in order for all sites to be completed correctly, in a quick manner so that daily deadlines are met.
• File management making sure patient information is kept private and up to date and safe.
• Quick to adapt to a range of IT programs including CBORD, and IPM patient administration system
• Utilise a range of Microsoft programs including Word, Outlook and Excel, publisher
• Consulting with a range of departments including Dietetics, Speech Pathology, and distribution
• strong written and verbal communication skills
• Demonstrated strong organisational skills, keeping to strict time constraints, and
• Maintain workflow throughout the day.
• Empathetic and considerate when engaging with patients and residents
• Demonstrated independence, self-management and flexibility working in a multi-
• Disciplinary areas
• Upheld patient confidentially, and followed strict organisation guidelines and values

• Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Worked with management team to implement proper division of responsibilities.
• Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
• Coordinated with day shift supervisor to balance staffing as workloads changed.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively
• Enhanced employee morale through regular recognition of individual and team achievements, fostering a culture of success and teamwork.
• Led by example, demonstrating strong work ethic and commitment to excellence.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
• Demonstrated independence, self-management and flexibility working in a multi-disciplinary environment.
• Creating and organising rosters for staff
• Evening supervisor, demonstrating strong planning, organisational and time management skills

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Improved employee productivity with effective time management strategies for daily tasks.
• Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
• Streamlined invoice processing, reducing average payment turnaround time.
• Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
• Managed scheduling for executive staff to ensure optimal time management and productivity.
• Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.