Summary
Overview
Work History
Education
Skills
Timeline
Generic
Michelle Cooper

Michelle Cooper

Fern Bay,NSW

Summary

Experienced Service Co-Coordinator/ Client Liaison Manager looking to further my Career and knowledge in the Newcastle Area Dependable and organized Service Coordinator with over 15 years of experience supporting clients and customers in various programs. Fluent English speaker with proficiency in computer systems and programs. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment.

Overview

21
21
years of professional experience

Work History

HOME CARE WORKER

AUSTRALIAN UNITY
01.2010 - 01.2012
  • Assisting the Elderly and Disabled with Personal Care, Domestic and Respite services.
  • Experience in both high and low care and able to use all Aids such as Hoists as well as experience in assisting in high care Personal needs.

MEDICAL ADMINISTRATION

IPN
01.2008 - 01.2012
  • Administration on front Desk of Medical Centre in capacity of 9 Doctors and 2 Nurses.
  • Duties included strong customer focus, attention to detail and high confidentiality and sensitivity.
  • Displayed assets such as an ability to multitask, Phone enquiries, Data Entry, Billing, Accounts and an ability to multitask, Phone enquiries, Data Entry, Billing, Accounts and and a high standard of Customer Service.
  • I was allocated to close the Centre and finalize all accounts, Doctor files and requests.

Customer Service Cashier

Raymond’s Warehouse
Raymond Terrace, NSW
2022 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Set up new sales displays each Timeframe.

Administrative Assistant

Newcastle Equine
Newcastle, NSW
01.2022 - 07.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.

SERVICE CO-ORDINATOR

AUSTRALIAN UNITY
Maitland, NSW
06.2010 - 11.2021
  • Accurately maintain approx. 150 clients and up to 15 Staff schedules as well as client budgets, prepare Monthly reports to Branch Manager, ensure client Care plans are updated.
  • Management and processing of accounts, Quotes and Purchase orders, whilst utilizing all computer systems and programs such as Word, Outlook, Excel amongst other specific government portals.
  • Confident in using client management systems correctly, managing staff pay and all OH&S policies & procedures.
  • Specialize in conducting home visits, onboarding and management of HCP clients as well as following all policies and procedures when managing a team of Care Workers.
  • Organized ongoing maintenance schedules to boost system performance.
  • Developing effective collaborative relationships with other relevant service providers and stakeholders, including community support, Clinical and Allied Health Services
  • Upheld client satisfaction by designing accurate and detailed timelines for services and alerting clients of changes.
  • Designed individualized service plans that took into account clients' goals and preferences.

Pharmacy Assistant

Blooms The Chemist
Penrith , NSW
2005.01 - 2008.01
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.

Education

Home care Package Specialist -

2017

Diploma - Project Management

2015

Certificate 4 in Disability - undefined

2012

Certificate 11 in Business - undefined

Nepean Com College
2011

Medical Administration
TAFE
2011

Certificate in Medical Administration - undefined

Wesley College
2008

of First Aid including CPR-Red Cross - undefined

2008

Certificate 111 in Retail – -

TAFE
2007

Solution Selling Skill Training -

Blooms The Chemist
2006

Higher School Certificate -

Camden High School
Camden, NSW
1994

Skills

  • Policy and Procedure Modification
  • Budgeting
  • Scheduling
  • Recordkeeping
  • Staff Management
  • Expense Reports
  • Travel Arrangements
  • Appointment Setting
  • Customer Relationship Management (CRM)
  • Schedule Maintenance

Timeline

Customer Service Cashier

Raymond’s Warehouse
2022 - Current

Administrative Assistant

Newcastle Equine
01.2022 - 07.2022

SERVICE CO-ORDINATOR

AUSTRALIAN UNITY
06.2010 - 11.2021

HOME CARE WORKER

AUSTRALIAN UNITY
01.2010 - 01.2012

MEDICAL ADMINISTRATION

IPN
01.2008 - 01.2012

Pharmacy Assistant

Blooms The Chemist
2005.01 - 2008.01

Home care Package Specialist -

Diploma - Project Management

Certificate 4 in Disability - undefined

Certificate 11 in Business - undefined

Nepean Com College

Medical Administration

Certificate in Medical Administration - undefined

Wesley College

of First Aid including CPR-Red Cross - undefined

Certificate 111 in Retail – -

TAFE

Solution Selling Skill Training -

Blooms The Chemist

Higher School Certificate -

Camden High School

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Michelle Cooper