Michelle Cooper
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy in a fast- paced environment .
Resourceful,Responsible, Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
29
29
years of professional experience
Work History
Disability Support Worker
Hire Up Staffing Services
01.2024 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
Bar Attendant/Bartender Shift Manager
The Commercial Hotel /
02.2022 - 01.2024
- Greeted customers and provided friendly, knowledgeable service
- Conducted gaming open and close procedures
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Increased repeat business through friendly interactions
- Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility.
- Assisted with event planning and execution for special occasions held at the venue, creating memorable experiences for guests.
- Assisted management in creating new promotions that successfully increased overall revenue.
- Fulfilled additional duties beyond standard serving tasks such as participating in training sessions or assisting in menu development.
- Operated POS system to collect payments from customers.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Managing social media
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility
- RP, advanced gaming manager ,RSA , TAB
-
Bar Attendant; Shift Manager
The Bellum Hotel
03.2020 - 12.2021
- Event planner
- General Bar attendant with extra tasks including rostering and managing other staff members.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Increased repeat business through friendly interactions and personalized recommendations based on guest preferences.
Self-employed Hairdresser
Hair By Michelle Gleed
01.1997 - 01.2021
- Self-employed for most of this time.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Business Owner/ Self Employed
Haircut 105
01.1996 - 01.2002
- Business owner/partner
- Managing general business operation.
- Established strong customer relationships through excellent communication and attentive service.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Diploma - Hairstylist
TAFE South Australia Mount Gambier
Mount Gambier, SA06.1995
Skills
- Multitasking Abilities
- Operational Efficiency
- Process Transactions
- Critical Thinking
- Internal Communications
- Microsoft Proficiency
- Creative Thinking
- Daily living assistance
- Housekeeping and meal preparation
- Independent Living Support
- Individual Support Plans
- Social Skills Development
- Progress Documentation
- Positive Reinforcement
- Problem-Solving
- Decision-Making
- Certified in CPR/AED
- Networking with staff
- Crisis Resolution
- Conflict Negotiation
- Alcohol awareness
- Wine Knowledge
- Efficient multitasking
- Teamwork and Collaboration
- Clear Communication
- Attention to Detail
- Team Leadership
- Time Management
- POS System Operation
- Safe Food Handling
- Food Safety
- Beverage Preparation
- Guest service
- Supply Restocking
- Customer Relations
- Performance Improvement
- Kitchen Communication
- Computer Skills
- Wait Staff Support
- Conflict Resolution
- Beverage Making and Delivery
- Cross-Selling and Upselling
- Problem-solving abilities
- Active Listening
- Problem Resolution
- Money handling abilities
- Microsoft Excel
- Professional telephone demeanour
- Administrative Support
- Prioritization
- Staff Training
- Dispute Resolution
- Product Sales
- Assertiveness
- Service Upselling
- POS systems expert
Timeline
Disability Support Worker
Hire Up Staffing Services
01.2024 - Current
Bar Attendant/Bartender Shift Manager
The Commercial Hotel /
02.2022 - 01.2024
Bar Attendant; Shift Manager
The Bellum Hotel
03.2020 - 12.2021
Self-employed Hairdresser
Hair By Michelle Gleed
01.1997 - 01.2021
Business Owner/ Self Employed
Haircut 105
01.1996 - 01.2002
Diploma - Hairstylist
TAFE South Australia Mount Gambier
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