Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Certification
Timeline
BusinessAnalyst

MICHELLE CRAIG

Port Lincoln,SA

Summary

Current position- since Oct 2022- Client Intake/CLASS Officer within Family Violence Legal Service Aboriginal Corporation. Easily adaptable to any position apply for. A team player who adheres to all company policy and OH&S procedures. Please find all qualifications here, within this resume that makes a promising candidate for the position applied for.

Overview

24
24
years of professional experience
1
1
Certification

Work History

In Home Care PCA

West Coast Home Care
01.2020 - 10.2021
  • Followed all OH&S procedures, Followed all policy & procedures, Made a continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly, Responsible for refusing unsafe work and for carrying out all work in accordance with the established Safety Standards and Work Practices, Documentation of resident outcomes clearly, Recognize changes in a residents' health status and report appropriately, Adhere to all the relevant workplace safety laws and regulations, Participate in the continuous improvement of the services, Work cooperatively with colleagues, All aspects of PCA work

Client Intake/CLASS Officer

Family Violence Legal Service Aboriginal Corporation
10.2022 - Current

Doing INTAKES with potential or current clients, whom then proceed as our clients for Legal help. Entering of all data processing from story sheets into CLASS. All aspects of reception and admin duties. Helping setup and run programs.

Employment Assistant

Community Bridging Services
01.2021 - 01.2021
  • Following all OH&S procedures, Make a continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly, Responsible for refusing unsafe work and for carrying out all work in accordance with the established Safety Standards and Work Practices, Ability to evaluate clients and respond as needed, Ability to communicate crucial information, Accompanying during daily activities, Providing on-site support to clients within their workplace, Assisting with the delivery of training and programs related to job search, Using a strengths-based & person-centered approach to support clients into meaningful and sustainable employment, Using your strong communication skills to market and advocate for CBS Inc
  • And your clients to help find suitable employment vacancies, Helping to source education and training that could help clients to achieve meaningful employment, Assisting clients with finding the right employment for them based on their skills and interests, Administration, data entry and accurately recording client case notes in a timely manner, Meeting required Key Performance Indicators (KPIs)

PCA

Lincoln Grove Retirement Village
01.2021 - 01.2021
  • Perform work in a professional and safe manner, avoiding unsafe work practices, Complied with Zero Harm principles on a daily basis, Conflict resolution, Assisting patients with their personal care needs such as showering, dressing and eating, Assisting patients with their mobility and communication needs, Participating in planning the care of individuals, Following therapy plans such as interventions to assist those with dementia and behavioral problems, Observing and reporting changes in patients' condition, Assisting with rehabilitation exercises, basic treatment and delivering medication, Providing direct support and assistance to therapists

PCA

Estia Health
01.2019 - 01.2020
  • Followed all OH&S procedures, Perform all work in accordance with established safety procedure, Observed all company policies, and was consistently at work on time, Documentation of resident outcomes clearly, Recognize changes in a residents' health status and report appropriately, Adhere to all the relevant workplace safety laws and regulations, Participate in the continuous improvement of the services, Work cooperatively with colleagues, All aspects of PCA work, Following therapy plans such as interventions to assist those with dementia and behavioral problems, Observing and reporting changes in patients' condition, Assisting with rehabilitation exercises, basic treatment and delivering medication, Providing direct support and assistance to therapists

Legal Secretary

Mark Semmens Barrister & Solicitor
01.2018 - 01.2018
  • Demonstrated leadership, Following all OH&S procedures, Make a continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly, Responsible for refusing unsafe work and for carrying out all work in accordance with the established Safety Standards and Work Practices, Calendar management, Booking clients, Prepare documentation for court, Letters & General Queries, Liaises with other staff to arrange meetings, and to gain and provide information, Processes incoming and outgoing mail, filing correspondence and maintains records, Answers telephone calls, responds to inquiries and redirects callers, Takes and transcribes dictation of letters and other documents, Greets visitors, ascertains nature of business and directs visitors to appropriate personal

Bar Attendant

Wayback Football Club
01.2002 - 01.2009
  • Demonstrated leadership, Following all OH&S procedures, Make a continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly, Standard health and safety procedures, Greeting customers and presenting them with beverage lists, Taking orders and relaying them to kitchen and bar staff, Serving food and beverages, Cleans and maintains bar service area, Collects payment for sales and operates cash registers, Promotes services and products

Clerical Traineeship

Lincoln Computer Centre
01.2000 - 01.2001
  • Demonstrated leadership, Following all OH&S procedures, Make a continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly, Customer service and answering phone enquirers, Cash handling, operating till systems and EFTPOS, Accounts receivable and payable, Mail, Registers, filing, job cards, client record keeping, Stock pricing and display, General errands, General cleaning

Education

Provide CPR, Basic Life Support, Provide First Aid, St John -

01.2023

Managing Wellbeing & Recognizing Vicarious Trauma, blueknot (empowering recovery from complex trauma) -

01.2023

Working with children & Families, Australian Institute of Professional Counselors -

01.2023

Currently studying Certificate III Health Admin, TAFE -

01.2021

Senior First Aid CPR Refresher St John Ambulance, St John -

01.2020

National Criminal History Check -

01.2019

Senior First Aid Certificate, St John Christies Beach -

01.2019

Certificate III Health Admin Port Lincoln, TAFE -

01.2018

Certificate III Aged Care, Victor Harbor TAFE -

01.2015

Provide Responsible Service of Alcohol, Port Lincoln TAFE -

01.2009

Certificate III Business Administration, Port Lincoln TAFE -

01.2000

Legal Interpreter for Pitjantjatjara Language, Coober Pedy TAFE -

01.1994

Open Access College External Schooling via Correspondance -

01.1992

Skills

  • Disability Employment Services
  • Experience with KPI's
  • Interpersonal Skills
  • Advocate
  • Cultural Aware
  • Aged Care Experience
  • Reception & Administration
  • RSA
  • Physically Fit
  • Customer Service
  • Experience with Liaising
  • Effective Listening Skills
  • Organized
  • Excellent Communication Skills
  • Constantly Strives to Meet Expectations
  • Ability to Pay Attention to Detail
  • Ability to Adhere to Zero Harm Policy's
  • Cash Handling
  • Problem Solving
  • Ability to Deal with Conflict
  • Computer Skills
  • Adherence to Confidentiality
  • Ability to Work Independently
  • Goal Orientated
  • Stable & Reliable
  • Ability to Follow all Safety Procedures
  • Professionalism
  • Liaising with key Stakeholders & Upper Management
  • Ability to Follow all Policy & Procedure's
  • Honest
  • Multi Skilled
  • People Skills
  • Collaboration Skills
  • Leadership Skills
  • Critical Thinking Skills
  • Observation Skills
  • Kindness

Volunteer Experience

Animal Shelter volunteer, RSPCA, Port Lincoln

References

  • Atheana Bitmead, Corporate Services Manager, Family Violence Legal Service Aboriginal Corporation, 08 86831896 (professional reference)
  • John Tonkin, CEO, Family Violence Legal Service Aboriginal Corporation, 08 86831896 (professional reference)
  • Mark Semmens, Magistrate (previous owner of M Semmens Barrister & Solicitor) 08 82040757 (professional reference)
  • Barb Knowles, Previous PCW & mentor, Estia Health, 0400 035 257 (professional reference)
  • Kristen Edwards, Nurse, Port Lincoln Hospital, 0409 924 796 (personal reference)
  • Tara Goodwin, Victor Harbor 0432 079 965 (personal reference)
  • Saleena Mueller, Port Lincoln 0438 406 737

Certification

  • PCW - Personal Care Worker
  • Business Admin Cert 3 Training - 12months
  • Food Handler Training - 1 day

Timeline

Client Intake/CLASS Officer

Family Violence Legal Service Aboriginal Corporation
10.2022 - Current

Employment Assistant

Community Bridging Services
01.2021 - 01.2021

PCA

Lincoln Grove Retirement Village
01.2021 - 01.2021

In Home Care PCA

West Coast Home Care
01.2020 - 10.2021

PCA

Estia Health
01.2019 - 01.2020

Legal Secretary

Mark Semmens Barrister & Solicitor
01.2018 - 01.2018

Bar Attendant

Wayback Football Club
01.2002 - 01.2009

Clerical Traineeship

Lincoln Computer Centre
01.2000 - 01.2001

Provide CPR, Basic Life Support, Provide First Aid, St John -

Managing Wellbeing & Recognizing Vicarious Trauma, blueknot (empowering recovery from complex trauma) -

Working with children & Families, Australian Institute of Professional Counselors -

Currently studying Certificate III Health Admin, TAFE -

Senior First Aid CPR Refresher St John Ambulance, St John -

National Criminal History Check -

Senior First Aid Certificate, St John Christies Beach -

Certificate III Health Admin Port Lincoln, TAFE -

Certificate III Aged Care, Victor Harbor TAFE -

Provide Responsible Service of Alcohol, Port Lincoln TAFE -

Certificate III Business Administration, Port Lincoln TAFE -

Legal Interpreter for Pitjantjatjara Language, Coober Pedy TAFE -

Open Access College External Schooling via Correspondance -

MICHELLE CRAIG