Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Crain

Central Tilba,NSW

Summary

Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Professional with a history of meeting company goals utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

45
45
years of professional experience

Work History

Retail Manager

Tilba Treehouse - (Self Employed)
03.2020 - Current
  • Manage store organisation, maintenance, and purchasing functions.
  • Maximise sales and minimise shrinkage through excellent customer service and adherence to standard practices.
  • Create exciting merchandise displays to catch attention of store customers.
  • Manage inventory control, cash control, and store opening and closing procedures.
  • Rotate merchandise and displays to feature new products and promotions.
  • Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Manage all aspects of budgeting for retail location including labor costs, expenses control, revenue tracking.
  • Reconcile daily sales transactions to balance and log day-to-day revenue.
  • Ensure compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Develop strong vendor relationships to ensure timely delivery of products while negotiating favourable terms for payments or discounts on bulk purchases.
  • Manage inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Complete routine store inventories.
  • Interact well with customers to build connections and nurture relationships.
  • Exceed sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Maintain clean and organised store appearance to enhance overall shopping experience for customers.

Event Manager

HHI Expo Pty Ltd - (Self Employed)
04.2016 - Current
  • Evaluate existing plans, processes and events planning services to identify opportunities for improvement.
  • Recruit, train, and manage teams of volunteers to assist with event operations and logistics.
  • Collaborate with sponsors to secure funding and support for high-profile events.
  • Train and supervise event staff to complete tasks on time.
  • Coordinate travel and accommodations for event attendees.
  • Oversee logistics for multi-day events, including accommodations, transportation, and scheduling.
  • Ensure smooth transitions between program elements at live events through effective stage management techniques.
  • Collaborate closely with clients throughout planning process to ensure their vision is accurately reflected in final event layout.
  • Coordinate large-scale conferences for industry professionals, resulting in increased networking opportunities.
  • Research and identify new vendors and suppliers to obtain competitive pricing.
  • Reduce event costs by negotiating favourable terms with suppliers and vendors without compromising on quality or service levels.
  • Search and negotiate suitable venues per setup requirements and budget constraints.
  • Coordinate transportation and parking arrangements for guests and vendors.
  • Maintain and build comprehensive database of industry contacts, vendors and venues.
  • Develop detailed event reports, documenting all aspects of each event.
  • Assemble creative and innovative event attractions based on internal capabilities.
  • Develop creative themes for events and create related activities to engage attendees.
  • Monitor and control event expenditures to meet budgets.
  • Manage budgets and negotiate contracts with vendors, ensuring cost-effective event execution.
  • Analyze event costs to identify areas of improvement and cost savings.
  • Conduct post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
  • Develop and distribute event surveys to gather feedback and assess event success.
  • Produce detailed proposals for events to document timelines, suppliers and budgets.
  • Deliver prompt payment for event vendors, venues, staff and transportation providers.
  • Oversee preparation and management of event budgets to deliver at or below projected costs.
  • Enhance attendee experience through careful selection of venues and catering providers.
  • Develop and implement successful marketing plans to generate event revenue.
  • Utilise social media platforms to engage potential attendees and promote upcoming events effectively.
  • Liaise with clients to determine exact event requirements.
  • Generate ideas to enhance and expand current event offerings.
  • Implement contingency plans to address last-minute changes or unforeseen events.
  • Negotiate contracts with venues, vendors and suppliers to obtain best rates and services.
  • Oversee event registration process by collecting and tracking attendee information.
  • Create detailed timelines and budgets for events to meet all deadlines.
  • Establish relationships with key stakeholders, fostering long-term partnerships for future collaborations.
  • Nurture and build relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
  • Develop marketing materials and promotional campaigns to maximise event attendance and visibility.
  • Implement innovative event themes and designs to create memorable experiences for attendees.
  • Utilise social media to promote events and increase attendance.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrate respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.
  • Develop and maintain courteous and effective working relationships.

Hospitality/Housekeeping

(Self Employed) - TY-NEE FARM
12.2022 - Current
  • Develop and maintain positive relationships with guests for satisfaction.
  • Provide guests with information on local area, what to see, dining options, experiences on offer.
  • Maintain spaces with routine upkeep and basic repairs.
  • Enhance guest satisfaction by maintaining clean and well-stocked rooms.
  • Restock towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Provide exceptional customer service when interacting with guests during their stay.

Administration/Manufacturing Manager

Ozi Magic Gro Juice (Self Employed)
02.1992 - 10.2017
  • Delivered services to customer locations within specific timeframes.
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Skilled at working independently and collaboratively in a team environment.
  • Identified strategic business opportunities to advance technology through licensing and project development.
  • Anticipated and addressed production problems, material shortages, equipment malfunctions, and unavoidable delays.
  • Applied lean principles to improve workflow and quality and reduce waste.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output, and boost overall quality.
  • Tracked new material shipments and coordinated flow of materials at different stages of manufacturing to align with procurement expectations.
  • Made sure that products were produced on time and are of good quality.
  • Ensured compliance with safety regulations at all times, conducting regular inspections and promoting a culture of safe work practices among employees.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
  • Enhanced product quality by performing regular audits, enforcing strict adherence to industry standards, and implementing corrective actions when necessary.
  • Developed long-term strategies for manufacturing operations, aligning with company goals and objectives to drive sustainable growth.
  • Fostered strong relationships with external vendors and suppliers, ensuring timely deliveries of raw materials needed for seamless production operations.
  • Implemented cost-saving measures by identifying areas of waste reduction and negotiating favourable contracts with suppliers.
  • Prepared annual budgets with controls to prevent overages.
  • Set product standards, examining samples of raw products and processing tests, to monitor quality of finished products.
  • Performed detailed material inventories and ordered more supplies.
  • Managed a team of production staff, fostering a positive work environment and encouraging professional growth.
  • Gained strong leadership skills by managing projects from start to finish.
  • Organized and detail-oriented with a strong work ethic.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
  • Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.

Assistant Customer Service Manager

Overnighters Freight Company
10.1988 - 02.1992
  • Implemented new protocols, resulting in improved efficiency of customer service team and faster response times for client inquiries.
  • Followed through with client requests to resolve problems.
  • Ensured consistent delivery of high-quality service by regularly reviewing call recordings and providing targeted coaching for staff development.
  • Maintained accurate records of client interactions, identifying trends and opportunities for process improvements.
  • Served as a key liaison between customers and internal departments to facilitate timely resolutions for complex issues or escalated complaints.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and concerns.
  • Took ownership of customer issues and followed problems through to resolution.
  • Defined clear targets and objectives and communicated to other team members.
  • Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Developed strong relationships with clients, ensuring positive experience and cultivating repeat business.
  • Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
  • Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
  • Promoted brand loyalty by offering personalized assistance tailored to individual needs during each interaction with customers.
  • Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
  • Resolved problems, improved operations and provided exceptional service.
  • Applied effective time management techniques to meet tight deadlines.

Customer Service

Monex (Monitored Express)
04.1984 - 12.1987
  • Gained extensive knowledge in invoicing, analysis and reporting.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Organised and detail-oriented with strong work ethic.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in team environment.
  • Resolved problems, improved operations and provided exceptional service.

Receptionist

Skyroad Freight Service
01.1979 - 01.1984
  • Maintained well-organised reception area with updated materials, contributing to welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as typing, photocopying, and faxing documents.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.
  • Corresponded with clients through telephone, or postal mail.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, and walk-in clients.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Played instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.

Education

Mansfield State High School
Mansfield QLD

Skills

  • Financial Administration
  • Administrative Management
  • Business Administration
  • Strategic selling
  • Direct Sales
  • Customer Relations
  • Budget Planning
  • Inventory Tracking and Management
  • Revenue Generation
  • Visual Merchandising
  • Cash Management
  • Merchandise planning
  • Store operations
  • Sales Tracking

Timeline

Hospitality/Housekeeping

(Self Employed) - TY-NEE FARM
12.2022 - Current

Retail Manager

Tilba Treehouse - (Self Employed)
03.2020 - Current

Event Manager

HHI Expo Pty Ltd - (Self Employed)
04.2016 - Current

Administration/Manufacturing Manager

Ozi Magic Gro Juice (Self Employed)
02.1992 - 10.2017

Assistant Customer Service Manager

Overnighters Freight Company
10.1988 - 02.1992

Customer Service

Monex (Monitored Express)
04.1984 - 12.1987

Receptionist

Skyroad Freight Service
01.1979 - 01.1984

Mansfield State High School

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Michelle Crain