Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Michelle Cross

Michelle Cross

Mornington,VIC

Summary

Dedicated and detail-oriented, with a proven track record at Mazda Dealership, I excel in team collaboration and efficient cleaning techniques. Leveraging my expertise in sanitation practices and time management, I consistently enhance customer satisfaction and workplace hygiene, achieving a 20% improvement in cleanliness ratings. My commitment to quality assurance and reliability sets me apart.

Overview

2014
2014
years of professional experience
1
1
Certification

Work History

Cleaner

Pool Resort
  • Empty trash bins regularly to prevent overflow and unpleasant odors.
  • Applied wax and polish to floors for a polished and professional look.
  • Ensured hygiene by regularly cleaning and restocking restroom supplies.
  • Communicated with staff to address specific cleaning needs and concerns.
  • Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.

Car Detailer

Mazda Dealership
  • Provided emotional support and companionship to patients, enhancing mental well-being.
  • Utilized blood pressure monitors to regularly check and maintain patient vitals.
  • Operated electronic health record software to accurately document patient information, ensuring timely updates.
  • Employed gait belts to safely assist patients with mobility, preventing falls and injuries.
  • Communicated effectively with healthcare team to relay patient needs and changes in condition.
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Administered medications as prescribed, preventing adverse reactions or complications.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.

PCA

Domain by the Bay
02.2008 - 07.2013
  • Provided emotional support and companionship to patients, enhancing mental well-being.
  • Utilized blood pressure monitors to regularly check and maintain patient vitals.
  • Operated electronic health record software to accurately document patient information, ensuring timely updates.
  • Employed gait belts to safely assist patients with mobility, preventing falls and injuries.
  • Communicated effectively with healthcare team to relay patient needs and changes in condition.
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Administered medications as prescribed, preventing adverse reactions or complications.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.

Education

Art /A Level - Art Education

Elton High
Bury England Uk
08.1980

Skills

  • Reliability and punctuality
  • Team collaboration
  • Time management
  • Customer service
  • Housekeeping
  • Sweeping and mopping
  • Cleaning and sanitizing
  • Efficient cleaning techniques
  • Interior and exterior cleaning
  • Restroom sanitation
  • Problem-solving
  • Attention to detail
  • Sanitation practices
  • Chemical handling
  • Dusting techniques
  • Health and safety compliance
  • Disinfection practices
  • Waste management
  • Window washing proficiency
  • Physical stamina
  • Professional appearance
  • Quality control
  • Health and safety regulations
  • Quality assurance
  • Laundry
  • Waste disposal methods
  • Laundry services
  • Floor care expertise
  • Complex Problem-solving
  • Confidentiality awareness
  • Stain removal techniques

Certification

Certificate 2/3

Aged care

Timeline

PCA

Domain by the Bay
02.2008 - 07.2013

Cleaner

Pool Resort

Car Detailer

Mazda Dealership

Art /A Level - Art Education

Elton High

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Michelle Cross