Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Cuerda

Maitland,NSW

Summary

Versatile and driven professional with a robust background in hospitality and insurance, notably at Etiqa Life and General Assurance Philippines, Inc. Excelled in roles requiring adaptability, teamwork, and multitasking, significantly enhancing guest satisfaction and operational efficiency. Demonstrates exceptional reliability and leadership, with a keen focus on leveraging medical information management to optimize decision-making processes.

Overview

7
7
years of professional experience

Work History

Medical Information Officer and Digital Support

Etiqa Life and General Assurance Philippines, Inc.
Philippines, Manila
04.2020 - 08.2022

A "medical information officer" at an insurance company is a professional responsible for managing and reviewing medical records submitted by potential policyholders or claimants, ensuring accuracy and compliance with privacy regulations, to assess insurance risks and make informed decisions regarding coverage and claims payouts.

Supervisor of Operations

Discovery Island Resort
Philippines, Coron Palawan
01.2017 - 04.2020

A resort supervisor has a proven track record of managing all aspects of resort operations, ensuring smooth guest experiences by overseeing staff, maintaining facilities, coordinating activities, and delivering exceptional customer service within a hospitality setting; emphasizing strong leadership skills to maintain high standards and optimize guest satisfaction.

Bartender /Restaurant Waitress

Seadive Resort
Philippines, Coron Palawan
04.2015 - 04.2017

Responsible for providing exceptional customer service at the resort's bar and dining areas, including taking food and drink orders, serving beverages (both alcoholic and non-alcoholic), maintaining a clean and welcoming atmosphere, and ensuring guests have a positive experience while adhering to resort policies and standards, often in a fast-paced environment, with a focus on creating a memorable vacation experience for guests.

Education

Bachelor of Science - Business Administration major Marketing Management

Palawan State University
Coron Palawan Philippines
04-2019

Skills

  • Adaptability and flexibility
  • Reliability
  • Teamwork
  • Self motivation
  • Multitasking
  • Time management
  • Email management
  • Customer service
  • Customer support
  • Virtual assistance
  • Friendly, positive attitude

Timeline

Medical Information Officer and Digital Support

Etiqa Life and General Assurance Philippines, Inc.
04.2020 - 08.2022

Supervisor of Operations

Discovery Island Resort
01.2017 - 04.2020

Bartender /Restaurant Waitress

Seadive Resort
04.2015 - 04.2017

Bachelor of Science - Business Administration major Marketing Management

Palawan State University
Michelle Cuerda