Michelle Cunanan Supan
Campbelltown,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
P’Nut Street Noodles
Dee Why, NSW
11.2024 - 12.2024
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Resolved customer complaints in a timely manner.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Assisted personnel with duties and tasks during high-volume periods.
Shift Supervisor
P’Nut Street Noodles
Sydney, NSW
08.2023 - 10.2024
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Provided on-the-job training to new staff members.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Assisted customers with product selection when needed.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Taught staff upselling techniques to meet revenue targets.
KITCHEN STAFF/SERVER
Hero Sushi
Dee Why
01.2023 - 07.2024
- Cash handling
- Preparing and serving food
- Keeping the kitchen clean and organized
FOH/Kitchen Hand
P’Nut Street Noodles
Dee Why, NSW
08.2022 - 08.2023
- Assisted in food preparation tasks such as washing, peeling, cutting, and basic cooking under chef's guidance.
- Maintained cleanliness and organization of kitchen equipment and utensils.
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
- Handled customer queries and complaints, ensuring satisfactory resolution.
- Managed inventory of supplies and restocked when needed.
- Kept records of transactions for daily sales reports.
- Greeted customers and provided excellent customer service.
- Answered phone calls to assist customers with questions and orders.
- Processed payments accurately using POS system.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Counted and balanced cashier drawers.
SANDWICH HAND/SERVER
Manly Deli
Dee Why
08.2022 - 01.2023
- Preparation of all ingredients
- Cash handling
- Greeting and serving customer
- Making sandwiches for in store
- Keep a clean and safe work area
CASHIER
Honda Motor Sports
, Philippines
06.2006 - 03.2013
- Greeting customers
- Collecting payments
- Preparing weekly and monthly reports
SALES RECEPTIONIST
Honda Motor Sports
, Philippines
11.2005 - 06.2006
- Negotiating all contracts with prospective clients
- Giving sales presentations to a range of prospective clients
- Meeting or exceeding sales
PROMODISER
Sunmaru Confectionery Mfg.
, Philippines
06.2005 - 11.2005
- Monitoring of inventory
- Ensuring timely ordering and deliveries
- Selling to a wide range of retail customer
Education
Bachelor of Science - Commerce Major in Business Management
Skills
- High standards of personal hygiene
- Ethics
- Professionalism
- Handling money
- Maximizing customer interaction
- Listening skills
- Passionate
- Focused
- Hardworking
- Multi-tasking skills
- POS system
Certification
- Food Handler Basic
- Food Handler Certificate
- RSA Certificate
References
References available upon request.
Timeline
Assistant Restaurant Manager
P’Nut Street Noodles
11.2024 - 12.2024
Shift Supervisor
P’Nut Street Noodles
08.2023 - 10.2024
KITCHEN STAFF/SERVER
Hero Sushi
01.2023 - 07.2024
FOH/Kitchen Hand
P’Nut Street Noodles
08.2022 - 08.2023
SANDWICH HAND/SERVER
Manly Deli
08.2022 - 01.2023
CASHIER
Honda Motor Sports
06.2006 - 03.2013
SALES RECEPTIONIST
Honda Motor Sports
11.2005 - 06.2006
PROMODISER
Sunmaru Confectionery Mfg.
06.2005 - 11.2005
- Food Handler Basic
- Food Handler Certificate
- RSA Certificate
Bachelor of Science - Commerce Major in Business Management
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