Michelle Currie
Beaudesert,QLD
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Oversee the Management of Home Care Packages and CHSP Clients/Services, including referrals for Clients to meet their individual needs.
Overview
32
32
years of professional experience
Work History
In Home Supervisor
Jymbilung House Aged Care And Disability Services
2008.08 - Current
- sVisited clients and conducted assessments. Created Care Plan and budget for Home Care Package / CHSP services
- Review of Care Plans annually or as required and other paperwork including In Home Duty list, Confidentiality Agreement, Consent to share information etc.
- Updating services when change required and report to accountant to update client budget
- Worked closely with Occupational Therapists, Physiotherapists, and nurses to make sure of best outcome and services for client
- Sourced required Equipment for client so they could remain independent in their own home.
- Attended weekly case management meetings to discuss concerns / wellbeing of Home Care Package Clients and how we could improve care / services provided to client
- Weekly check in with client and report in progress notes
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Reporting to Funding bodies and Management
- Worked My Aged Care Portal
- Evaluated employee performance and coached and trained to improve weak areas.
- Demonstrated commitment to organisations core values, leading by example and fostering a culture of excellence.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Respite Assistant / Administration
Beaucare Aged And Disability Services
1992.04 - 2008.07
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Being part of the Lifestyle and Recreation program which included running daily programs, bus driving (LR License), providing personal care, operating hoists and other equipment
- Delivered services to customer locations within specific timeframes.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Data entry and reporting to the funding body
Education
Cert IV in Frontline Management -
Leading Age Services of Australia
Brisbane, QLD03.2013
Skills
- Processes and procedures - Overseeing Care Co-ordinators in assessment, referrals, reporting, case notes, working on My Aged Care Portal
- Process Improvement: Being part of the Continuous Improvement Management Team at Jymbilung House, Implementing changes to improve delivery services to clients, working with clients to help them understand Home Care Package process (including services and approval of purchases)
Referee
Referee
Mike Townsend
Plan Manager
Registered NDIS Provider
Mobile: 0472 500 800
Email: MikeTownsend@plan8.com.au
Meg Funk
GCHACAT
Gold Coast Assessment Team
2 Campus Cresent
Robina QLD 4226
Ph: 0416 287 824
Timeline
In Home Supervisor
Jymbilung House Aged Care And Disability Services
2008.08 - Current
Respite Assistant / Administration
Beaucare Aged And Disability Services
1992.04 - 2008.07
Cert IV in Frontline Management -
Leading Age Services of Australia
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