Summary
Overview
Work History
Education
Skills
horse riding, paddle boarding, church, gym, running/walking
Timeline
Generic

Michelle Darke

Summary

Caring Disability Support Worker dedicated to providing the best support care that each individual client needs.

I have had 3 years of experience in assisting with Personal Care including Wheelchair transfer to hoist, bed and shower chair. I am experienced in showering, dressing and manual handling.

I am Compassionate and possess a gentle touch and a caring attitude centred on treating people with dignity and respect.

I am committed to helping individuals and families.

I am skilled at identifying needs and developing effective plans of action to provide intervention and assistance.

Overview

28
28
years of professional experience

Work History

Personal Assistant

We Are Tangible
01.2022 - Current
  • Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.

  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
  • Contributed to a positive work environment through professional demeanour and strong interpersonal skills.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
  • Ensured a well-maintained professional image both internally and externally through diligent representation of executives.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Displayed absolute discretion at handling confidential information.
  • Used discretion when handling confidential information.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Facilitated transportation to and from appointments.
  • Maintained entire family's schedule and organized events.
  • Provided emotional support and companionship to clients.
  • Helped clients to maintain independence and quality of life.
  • Coordinated appointments with medical professionals.

Disability Support Worker

Sole Trader
03.2021 - Current
  • Improved client independence allows them the support they need to make their own decisions
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Entertained, conversed, and read aloud to keep patients mentally alert.

Ironing

Sole Trader
08.2015 - 12.2022
  • Maintained costumes by performing regular ironing of garments.


Private Nanny

Tania Wong
11.2003 - 02.2015
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Encouraged social interactions through playdates, group outings, and community events.
  • Assisted with homework and school projects, fostering a love for learning in the children.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
  • Provided safe transportation to and from school, extracurricular activities, and other events.
  • Established clear expectations for behaviour, setting boundaries to create a respectful atmosphere within the home.
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
  • Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
  • Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
  • Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
  • Planned special outings or themed days around children's interests or areas of study in their school curriculum.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Taught children everyday skills and language.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Assisted children with homework assignments and special projects across different subjects.
  • Taught children basic life skills, manners and personal hygiene.
  • Engaged with children on individual basis to build positive relationships.
  • Monitored children's play activities to verify safety.
  • Transported children to and from activities using personal or family vehicle.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Worked with parents to develop and implement discipline programs to promote positive behaviour.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Established and maintained safe play environment for children.
  • Promoted language development skills through reading and storytelling.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Helped children complete homework assignments and school projects.
  • Encouraged children to be understanding and patient with others.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Coordinated playdates and outings to meet children's physical and social needs.
  • Supervised children on playground to help develop physical and social skills.
  • Identified warning signs of emotional and developmental problems in children.
  • Regularly traveled with family to help with vacation activities and childcare.

Retail Assistant

Fantasia Crafts
02.2000 - 07.2013
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Participated in seasonal sales events and promotions, maximizing their impact on revenue generation.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.

Child Care Assistant

Bangor Before And After School Care
02.1996 - 11.2003
  • Enhanced children''s emotional well-being by creating a nurturing and supportive environment.
  • Promoted early literacy development by reading engaging stories and implementing age-appropriate activities.
  • Ensured physical safety of children by closely supervising during indoor and outdoor playtime.
  • Improved communication skills among children through interactive group games and role-playing exercises.
  • Supported the learning of social skills by meddling appropriate behaviour and guiding children in resolving conflicts.
  • Maintained clean, organized, and inviting classroom spaces to foster a positive learning environment.
  • Collaborated with colleagues to create stimulating learning experiences for diverse groups of children.
  • Increased parental involvement by maintaining open lines of communication and providing regular updates on child progress.
  • Implemented creative art projects that encouraged self-expression, fine motor skill development, and cultural awareness among students.
  • Managed daily routines efficiently while remaining flexible to accommodate the unique needs of each child care setting or family situation.
  • Built strong relationships with families, fostering trust through consistent communication about their child''s progress in our program.
  • Communicated with parents regarding child's behaviour, daily activities, and concerns.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Applied positive behaviour management techniques to enhance social interactions and emotional development.
  • Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate.
  • Used patience, skill and various behaviour modification techniques to maintain order and safety.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Planned and implemented crafts and other activities to spark interest and enhance development.
  • Enforced rules and managed behaviour through developmentally appropriate discipline.
  • Promoted learning and social development through structured and unstructured playtime.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.
  • Encouraged children's emotional and social development.
  • Maintained group discipline through positive reinforcement, behaviour modelling and collaboration with parents.

Education

Associate Diploma - Child Studies

Tafe NSW
Loftus, NSW
11.2000

High School Diploma -

Menai High School
Menai, NSW
12.1995

Skills

  • Ability to work well with others
  • Patience with the ability to remain Calm
  • Shows Empathy and Understanding
  • Displays Initiative
  • Client Relations
  • Invoice Processing
  • Excellent Communication skills
  • The ability to understand and follow policies and procedures
  • Active Listening Skills
  • Customer Service Skills
  • Appointment Scheduling
  • Commitment to quality and service
  • Multitasking and Organization
  • Childcare experience
  • Strong Work Ethic

horse riding, paddle boarding, church, gym, running/walking

Any chance I get to jump on a horse I will, they are my happy place as well as sweating it out at the gym. I love getting outdoors and walking or running as well as getting into the water on a paddle board. I also enjoy our Sunday mornings at out Church.

Timeline

Personal Assistant

We Are Tangible
01.2022 - Current

Disability Support Worker

Sole Trader
03.2021 - Current

Ironing

Sole Trader
08.2015 - 12.2022

Private Nanny

Tania Wong
11.2003 - 02.2015

Retail Assistant

Fantasia Crafts
02.2000 - 07.2013

Child Care Assistant

Bangor Before And After School Care
02.1996 - 11.2003

Associate Diploma - Child Studies

Tafe NSW

High School Diploma -

Menai High School

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Michelle Darke