Michelle Davies
Cessnock,NSW
Summary
Hardworking Showroom Assistant talented at building effective business relationships. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
18
18
years of professional experience
Work History
Trade/Showroom Assistant
Reece Plumbing
05.2022 - 09.2023
- Greeted customers and prospects upon showroom entry.
- Maintained showroom samples and catalogue libraries for customer viewing.
- Provided 3D Planners based on customer's bathroom selections
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Asked open-ended questions to ascertain what types of products or services customer required.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with builders and plumbers.
Interim Assistant Store Manager / Hardgoods Leader
BIG W
03.2006 - 05.2021
- Recruited and hired talented individuals bringing depth and experience to organization.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Managed team workload to reach production targets.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Creating innovative, all year round, calendar theme displays
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Register and Cash handling experience
Customer Assistant
My House
05.2016 - 03.2017
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
One Hunga High School
One HungaSkills
- Retail Industry experience of 24 years
- Management Experience
- General OH&S Knowledge
- Time management and highly organized
- High level of attention to detail
- Good communication and interpersonal skills
Additional Information
- 2
Timeline
Trade/Showroom Assistant
Reece Plumbing
05.2022 - 09.2023
Customer Assistant
My House
05.2016 - 03.2017
Interim Assistant Store Manager / Hardgoods Leader
BIG W
03.2006 - 05.2021
High School Diploma -
One Hunga High School
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