Michelle Davies
Briar Hill,VIC
Summary
Hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualised care. Offers excellent interpersonal and communication skills developed through field experience. Possesses strong problem-solving skills to reduce barriers. Experience in implementing Behaviour Support Plans to address individual needs.
Overview
17
17
years of professional experience
Work History
La Trobe Graduate School of Management
2011.01
- Answering Phones, Photocopying, Filing, Putting folders together
Ryan Carlisle Thomas Lawyers
2009.10
- Photocopying, Dictation, Typing up draft bill, Typing up draft letters, Filing
Disability Support Worker
Aruma
2021.04 - Current
- Provided assistance in daily living activities, including support with personal care, support with appointments, household tasks.
- Developed strong interpersonal relationships with participants.
- Provided emotional support to participants during challenging times.
- Communicated regularly with family members about participant progress, addressing any concerns or questions promptly.
- Implemented behaviour management techniques when required for the safety of participants.
Disability Support Worker
Including You
2017.09 - 2020.04
- Supported participants with physical and intellectual disabilities.
- Drove participants to social activities and appointments.
- Supported participants in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Barista
Brewski Coffee
2014.05 - 2016.09
- Maintained a clean and organised workspace
- Brewed and served coffee, tea and other non-alcoholic drinks.
- Handled cash transactions accurately
Waitress
Thyme on the Terrace
2012.01 - 2013.09
- Used cash registers and credit card machines
- Greeted new customers, discussed specials, and took food and drink orders.
Bar Person/Wait Staff Member
The Manningham
2007.11 - 2011.04
- Managed cash transactions accurately, ensuring proper handling of payments
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new waitstaff members.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Waitress/ Sandwich maker
Café Moderno
2010.06 - 2011.03
- Streamlined sandwich assembly process for increased efficiency and improved service times.
- Managed cash transactions efficiently.
- Maintained strict adherence to food safety guidelines and regulations.
- Washed dishes, utensils, and kitchen equipment.
Education
Graduate Certificate of Disability And Inlcusion - Disability Studies
Deakin University
Melbourne, VICBachelor of Social Work - Social Work
Deakin University
Geelong, VIC03.2020
Completed Year 12 VCE - VCE
Montmorency Secondary College
Montmorency, VIC10.2007
Skills
- Excellent customer service and communication skills
- Ability to work effectively under pressure
- Dependable and Responsible
- Problem Resolution
- Critical Thinking
- Ability to work in a busy environment
- Pay attention to detail
- Good organizational skills
- Ability to work individually and as a team member
Availability
Available Monday to Sunday any time
References
Available upon request
Timeline
Disability Support Worker
Aruma
2021.04 - Current
Disability Support Worker
Including You
2017.09 - 2020.04
Barista
Brewski Coffee
2014.05 - 2016.09
Waitress
Thyme on the Terrace
2012.01 - 2013.09
La Trobe Graduate School of Management
2011.01
Waitress/ Sandwich maker
Café Moderno
2010.06 - 2011.03
Ryan Carlisle Thomas Lawyers
2009.10
Bar Person/Wait Staff Member
The Manningham
2007.11 - 2011.04
Graduate Certificate of Disability And Inlcusion - Disability Studies
Deakin University
Bachelor of Social Work - Social Work
Deakin University
Completed Year 12 VCE - VCE
Montmorency Secondary College