Michelle Davis
Bangor
Summary
Enthusiastic Customer Service Specialist
with over 15 years of experience in
childcare and retail environments.
Proficient in building positive
relationships with clients and ensuring
effective communication. Recognized for
maintaining a high standard of service
quality, fostering child development, and
effectively collaborating with families.
Brings strong problem-solving skills and proactive approach to new tasks with a talent for navigating challenges. Known for adaptability, creativity, and results-oriented mindset.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Centre Cook/Childcare Educator
Community Kids Bangor
03.2022 - Current
- Prepared diverse menu items by following standardized recipes and presentation guidelines.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Enhanced teamwork within the Centre's staff by fostering a collaborative environment focused with safe food handling specific to those with allergies, as well as those with parental dietary requests.
- Documenting daily meals and ensuring staff signatures are recorded for those with special requests.
- Assisted staff to supervise children between the rooms where needed.
Childcare Additional Educator/ISS Support
Big Fat Smile
09.2019 - 03.2022
- Adapted to various Big Fat Smile childcare centres as required, demonstrating flexibility and commitment.
- Provided insightful observations and support to superiors to enhance children's developmental interests, fostering learning through play.
Childcare Educator
Inaburra Preschool
05.2016 - 04.2017
- Supported educators in supervising and nurturing children aged 3-6 years.
- Provided support to children during transitions, helping them adapt to new routines and environments.
- Guided children through creative play, promoting imagination and problem-solving skills.
- Conducted regular assessments of children's development, adapting activities to support unique learning paths.
- Fostered a nurturing environment by creating engaging lesson plans that stimulated children's curiosity and learning.
Childcare Educator
Thirroul Preschool & Montessori Centre
05.2014 - 03.2015
- Contributed to developmental programs, ensuring a welcoming and stimulating learning environment.
- Cultivated positive relationships and inclusive practices with families and children.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
Retail Assistant
Bulli Fruit & Deli
02.2014 - 10.2014
- Resolved customer complaints in a friendly and professional manner.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Education
Certificate III - Children's Services
Early Childhood Training And Resource Centre (ECTARC)
06.2007
Higher School Certificate -
Sutherland Shire Christian School
12-2005
Skills
- Occupational Health and Safety
- Equal Employment Opportunity
- Cultural Diversity Principles
- Early Years Learning Framework (EYLF)
- National Quality Learning Framework (NQLF)
- First Aid
- Asthma and Anaphylaxis Training
- Road Safety Education Program
- Safe Food Handling
- Communication
- Teamwork
- Initiative
- Reliability
- Motivation
- Professionalism
- Respect
- Adaptability
- Child Protection
- Relationship Building
- Customer Service
- Flexibility
- Safety Compliance
- Collaboration
- Integrity
- Active listening
- Critical thinking
- Customer relations
- Eagerness to Learn
- Career Development
- Assertiveness
LANGUAGES
English
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I like working with my hands and fixing things
- Exploring various DIY projects such as landscaping, woodwork and art projects to nurture creativity, physical health and personal growth
- Regularly practice mindfulness and meditation for overall wellness
- Enjoy hobbies that combine physical activity with outdoor exploration such as hiking and camping
Timeline
Centre Cook/Childcare Educator
Community Kids Bangor
03.2022 - Current
Childcare Additional Educator/ISS Support
Big Fat Smile
09.2019 - 03.2022
Childcare Educator
Inaburra Preschool
05.2016 - 04.2017
Childcare Educator
Thirroul Preschool & Montessori Centre
05.2014 - 03.2015
Retail Assistant
Bulli Fruit & Deli
02.2014 - 10.2014
Certificate III - Children's Services
Early Childhood Training And Resource Centre (ECTARC)
Higher School Certificate -
Sutherland Shire Christian School
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