Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Day

TWEED HEADS,NSW

Summary

Dynamic business owner with a proven track record at Boyds Bay Houseboats, excelling in operations management and client relationship management. Enhanced customer satisfaction through effective dispute resolution and streamlined processes, resulting in increased brand loyalty. Skilled in financial planning, I implemented efficient systems that improved organizational efficiency and accuracy.

Overview

34
34
years of professional experience

Work History

Owner / Operator

Local Leaflet Distributor
02.2017 - 11.2024
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.

Owner / Operator

Boyds Bay Houseboats - Tweed River
08.1999 - 06.2016
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Greeted customers entering office and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.

Accounts Manager

Raynish & Partners
03.1991 - 06.1999
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Maintained and processed invoices, deposits, and money logs.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Implemented a more efficient filing system for financial documents, improving accessibility and organization.
  • Provided support during audits by supplying requested documentation promptly and accurately.
  • Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.

Education

Effective Communication And Peoples Skills

Previous Experience in Front Desk Rolls

Excellent Greet And Assist Guest Skills

Flexibility To Works Days, Nights & Weekends

Love Hospitality And Making Everyone Feel Special

Skills

  • Operations management
  • Documentation and reporting
  • Business planning
  • Staff training and development
  • Sales negotiation
  • Negotiation
  • Financial planning
  • Client relationship management

Timeline

Owner / Operator

Local Leaflet Distributor
02.2017 - 11.2024

Owner / Operator

Boyds Bay Houseboats - Tweed River
08.1999 - 06.2016

Accounts Manager

Raynish & Partners
03.1991 - 06.1999

Effective Communication And Peoples Skills

Previous Experience in Front Desk Rolls

Excellent Greet And Assist Guest Skills

Flexibility To Works Days, Nights & Weekends

Love Hospitality And Making Everyone Feel Special

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Michelle Day