Overview
Work History
Education
Skills
Timeline
Generic

Michelle Denholm

Toowoomba,QLD

Overview

10
10
years of professional experience

Work History

Project Management Support Officer

City of Gold Coast – Transport and Traffic Branch
01.2016 - 01.2018
  • Monitor branch telephone calls and redirect them as necessary
  • Diary and workflow management, appointment scheduling, public relations and media requests, Outlook Calendar organisation for Coordinators and Executive Coordinators
  • Draft and review correspondence, speeches and presentations for project managers
  • Coordinate, prioritise, and monitor all correspondence for Project Managers as well as identify issues requiring immediate attention
  • Assist Team Leaders and Project Managers in ensuring that all Council correspondence is handled promptly and in accordance with legislation as well as with corporate writing and communication guidelines
  • Prepare, maintain and administer project related procedures and policies
  • Ensure projects are on track and follow up on deadlines
  • Report on project progress, ensuring projects are on track and deadlines are followed up
  • Arrange IT requirements for New Starters along with Induction
  • Back-up relief (when required) to Branch Administrator and Manager's PA
  • Coordinate travel and registration for conferences/workshops
  • Assist with WHS 'Toolbox'; meetings
  • Meeting agendas and minutes
  • Assist Disaster Management Unit (DMU) with administration tasks whilst keeping in line with DMU policies and procedures
  • Liaise with External and internal stakeholders
  • Ensure that the Council Chambers and other meeting rooms are prepared for Council meetings and other Council business, and that all necessary materials are accessible to Councillors
  • Ensure information and records are maintained, stored and discarded according to policies and procedures
  • Ensure strict confidentiality and privacy principles are adhered to regarding the use or disclosure of all confidential, private or personal information
  • Create required Generic Mailboxes and Manage
  • Corporate Stationery Orders
  • Print, collate and binding of bulk documentation

Administration Officer

City of Gold Coast – Plumbing & Drainage Branch
01.2014 - 01.2016
  • Process/amend Residential and Commercial Plumbing Applications
  • Add and Remove Notifications through AMS (council software)
  • Comply Notifications
  • Generate OSSF Inspection Results/Generate No Further Action Letters
  • Generate Compliance Permits
  • Process Refunds and Sundry transactions
  • Liaise with Plumbers, builders, internal staff, and applicants

Resident Onsite Manager

KS Project Management Services
01.2008 - 01.2013
  • Monitor, coordinate and enforce Community By Laws
  • Liaise with Residents, owners, Real Estate Agents, Body Corporate and potential buyers and tenants
  • Coordinating delivery and/or installation of supplies
  • Maintain and Monitor complex Entry Gates and CCTV Surveillance systems
  • Monitor Resident activity
  • Drafting Letters and Emails to residents and agents
  • Monitor and record Pool Chemical Levels
  • Monitor and clean Refuse Area/s
  • Clean Lobby’s and Entries
  • High Pressure Cleaning of driveways and paths

Education

High School Diploma -

Mercy College
Chatswood, NSW
01-2000

Skills

  • Intermediate SAP proficiency
  • Intermediate Dekho proficiency
  • AMS proficiency
  • Experienced in Microsoft Outlook functionalities
  • Intermediate expertise in Microsoft Word
  • Intermediate to advanced Microsoft Excel skills
  • Microsoft PowerPoint proficiency
  • Intermediate Microsoft Visio proficiency

Timeline

Project Management Support Officer

City of Gold Coast – Transport and Traffic Branch
01.2016 - 01.2018

Administration Officer

City of Gold Coast – Plumbing & Drainage Branch
01.2014 - 01.2016

Resident Onsite Manager

KS Project Management Services
01.2008 - 01.2013

High School Diploma -

Mercy College
Michelle Denholm