Michelle Denholm
Toowoomba,QLD
Overview
10
10
years of professional experience
Work History
Project Management Support Officer
City of Gold Coast – Transport and Traffic Branch
01.2016 - 01.2018
- Monitor branch telephone calls and redirect them as necessary
- Diary and workflow management, appointment scheduling, public relations and media requests, Outlook Calendar organisation for Coordinators and Executive Coordinators
- Draft and review correspondence, speeches and presentations for project managers
- Coordinate, prioritise, and monitor all correspondence for Project Managers as well as identify issues requiring immediate attention
- Assist Team Leaders and Project Managers in ensuring that all Council correspondence is handled promptly and in accordance with legislation as well as with corporate writing and communication guidelines
- Prepare, maintain and administer project related procedures and policies
- Ensure projects are on track and follow up on deadlines
- Report on project progress, ensuring projects are on track and deadlines are followed up
- Arrange IT requirements for New Starters along with Induction
- Back-up relief (when required) to Branch Administrator and Manager's PA
- Coordinate travel and registration for conferences/workshops
- Assist with WHS 'Toolbox'; meetings
- Meeting agendas and minutes
- Assist Disaster Management Unit (DMU) with administration tasks whilst keeping in line with DMU policies and procedures
- Liaise with External and internal stakeholders
- Ensure that the Council Chambers and other meeting rooms are prepared for Council meetings and other Council business, and that all necessary materials are accessible to Councillors
- Ensure information and records are maintained, stored and discarded according to policies and procedures
- Ensure strict confidentiality and privacy principles are adhered to regarding the use or disclosure of all confidential, private or personal information
- Create required Generic Mailboxes and Manage
- Corporate Stationery Orders
- Print, collate and binding of bulk documentation
Administration Officer
City of Gold Coast – Plumbing & Drainage Branch
01.2014 - 01.2016
- Process/amend Residential and Commercial Plumbing Applications
- Add and Remove Notifications through AMS (council software)
- Comply Notifications
- Generate OSSF Inspection Results/Generate No Further Action Letters
- Generate Compliance Permits
- Process Refunds and Sundry transactions
- Liaise with Plumbers, builders, internal staff, and applicants
Resident Onsite Manager
KS Project Management Services
01.2008 - 01.2013
- Monitor, coordinate and enforce Community By Laws
- Liaise with Residents, owners, Real Estate Agents, Body Corporate and potential buyers and tenants
- Coordinating delivery and/or installation of supplies
- Maintain and Monitor complex Entry Gates and CCTV Surveillance systems
- Monitor Resident activity
- Drafting Letters and Emails to residents and agents
- Monitor and record Pool Chemical Levels
- Monitor and clean Refuse Area/s
- Clean Lobby’s and Entries
- High Pressure Cleaning of driveways and paths
Education
High School Diploma -
Mercy College
Chatswood, NSW01-2000
Skills
- Intermediate SAP proficiency
- Intermediate Dekho proficiency
- AMS proficiency
- Experienced in Microsoft Outlook functionalities
- Intermediate expertise in Microsoft Word
- Intermediate to advanced Microsoft Excel skills
- Microsoft PowerPoint proficiency
- Intermediate Microsoft Visio proficiency
Timeline
Project Management Support Officer
City of Gold Coast – Transport and Traffic Branch
01.2016 - 01.2018
Administration Officer
City of Gold Coast – Plumbing & Drainage Branch
01.2014 - 01.2016
Resident Onsite Manager
KS Project Management Services
01.2008 - 01.2013
High School Diploma -
Mercy College