Michelle Edwards
7 Park Road Tighes Hill
Summary
To be a part of a team, with a strong focus on customer service. Experienced professional focused on meeting or exceeding objectives seeking administrative position. Recognized for leadership, planning abilities and clear, direct communication style. Competent Administration Officer with superior organizational, communication and problem-solving abilities. Friendly Receptionist with background in various office settings, including clerical support and public interaction.
Overview
29
29
years of professional experience
Work History
Client Manager
Approved Services Pty Ltd
10.2024 - 12.2025
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Managed a diverse portfolio of clients, ensuring optimal results by tailoring strategies to individual needs.
Customer Service Representative/Colour Consultant
Maintenance /contracts Manager For Beechwood Homes
03.2008 - 10.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers.
- handled challenging situations with ease.
- Organised calenders and appointments
- Enhanced customer satisfaction ratings, providing support both internally to staff and externally to customers
- Aided colleagues, managers and customers through regular communication and assistance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
Receptionist
Link Business Hub
01.2007 - 01.2008
- Client liaison
- Diary Management
- Answered central telephone system and directed calls accordingly.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees
- Kept reception area clean and neat to give visitors positive first impression.
Sales person and receptionist
True Blue realty
01.2006 - 01.2007
- Client liaison – answering enquires on the telephone and in person
- Good team player
- Able to follow directions and make quick decisions
- Developed and maintained list of available properties suited to different needs and budgets
- Coordinated appointments to show marketed properties.
Accounts receivable clerk & receptionist
Beechwood Homes
01.1997 - 07.2005
- Operating the switch board
- Client liaison
- Organize appointments for senior staff members
- Proficient in Microsoft Office, Excel, Outlook & using a photocopier and fax multi-purpose machine and Netsuite
- Chasing Progress payments
- Meeting clients for final settlement
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Responded to inbound inquiries regarding accounts and payments.
- Prepared and emailed invoices to customers, processed payments and documented account updates.
Education
12 high school certificate -
St Francis Xavier College
Hamilton, NSWAssociate Diploma - Hospitality Management
TAFE NSW
Certificate III - Customer Engagement Customer Service
NCVER
11.2021
Skills
- Confident, personable, motivated and enthusiastic
- Excellent written and verbal communication skills
- Excellent attendance record
- Willingness to take added responsibility and learn new tasks
- Strong sense of ethics
- Fantastic organizational skills
- Team player
- Honest
Timeline
Client Manager
Approved Services Pty Ltd
10.2024 - 12.2025
Customer Service Representative/Colour Consultant
Maintenance /contracts Manager For Beechwood Homes
03.2008 - 10.2023
Receptionist
Link Business Hub
01.2007 - 01.2008
Sales person and receptionist
True Blue realty
01.2006 - 01.2007
Accounts receivable clerk & receptionist
Beechwood Homes
01.1997 - 07.2005
12 high school certificate -
St Francis Xavier College
Associate Diploma - Hospitality Management
TAFE NSW
Certificate III - Customer Engagement Customer Service
NCVER
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