Michelle Di Stefano
Cockburn Central,Australia
Summary
To secure long-term employment within the Health and Patient Care environment. To work with Colleagues who have similar work ethics and values. To continue enjoying the rewards of genuine patient care, efficiency, accountability and exceptional customer service. Team player as well as working unsupervised are of utmost importance. I wish to broaden my experiences further as well as continue providing a high level of quality professionalism, empathy and respect along my career path.
Talented Phlebotomy Coordinator and Phlebotomist with years of experience. Proven leader with strong prioritisation skills and systematic approach to achieving compliance with quality standards.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Phlebotomy Co-Ordinator / Phlebotomist
Saturn Pathology
01.2020 - 09.2025
- Recruitment, Training and Mentoring Staff
- Domiciliary Scheduling
- Staff Competencies
- Domiciliary & Clinic Phlebotomy Collections
- General Daily Operations
East Metro Area Co-Ordinator Manager
Australian Clinical Laboratories (The Amalgamation of SJOG Pathology and Perth Pathology Dec 2016)
01.2016 - 01.2020
- Recruitment, Training and Mentoring staff
- Staff Scheduling / Rostering of all Sites (Approx 100 staff)
- Ongoing Education for all staff
- Performance Reviews & Staff Competencies Inc. Drug / Alcohol Screens
- Managing Performance Issues
- OHS Audits
- General Daily Operations of all sites & Administration / All Office Duties
- Timesheets
- Data Entry (Ultra Programme, Lab Trak Programme, Kestral Programme)
- Patient Care / Customer Service / Telephone Enquiries including Results
For SJOG Midland Hospital, SJOG Mt Lawley Hospital and 45 Collection Centres
Phlebotomist / Second In Charge to Head Nurse
Perth Pathology / Heenan Lam Skin Pathology
01.2006 - 01.2016
- Solely manage Pathology Collection Centre site
- Domiciliary Phlebotomy Collections
- All aspects of performing Blood Collections and Pathology Specimen Collections
- Staff Rostering 80 – 100 Phlebotomists
- Data Entry
- Patient Enquiries / Results
- Stock Ordering
Practice Manager / Secretary
Hilton Doctors Surgery
01.1989 - 01.2006
- Typing of all Medical Reports
- Implementation & maintaining of Practice Incentive Program
- Sterilisation / Autoclave
- Accounts Payable / Receivable / Medicare
- Wages / Banking
- Appointment Scheduling
- Patient Enquiries
- Stock Ordering
- Results
Certification
Working With Children Check (exp 2026)
Certificate of Completion Leadership Program (April 2018)
- Decision Making
- Performance Management
- Change Management
- Project Management
Certificate of Accreditation Mental Health First Aid Australia (Dec 2018)
Qualified Drug / Alcohol Screen Collection (Adept Training - Mar 2016)
Certificate of Completion Health Care Assoc. Infection Control & Hand Hygiene (2017)
Certificate III Pathology Collection (Dec 1989) & OHS / WHS Standards
LANGUAGES
English / Italian
Timeline
Phlebotomy Co-Ordinator / Phlebotomist
Saturn Pathology
01.2020 - 09.2025
East Metro Area Co-Ordinator Manager
Australian Clinical Laboratories (The Amalgamation of SJOG Pathology and Perth Pathology Dec 2016)
01.2016 - 01.2020
Phlebotomist / Second In Charge to Head Nurse
Perth Pathology / Heenan Lam Skin Pathology
01.2006 - 01.2016
Practice Manager / Secretary
Hilton Doctors Surgery
01.1989 - 01.2006
Awards
Above and Beyond Award (Oct 2018), Customer Service Excellence Award (Apr 2018)