Michelle Dixon
Tweed Heads,New South Wales
Summary
I am a dedicated and empathetic person, who celebrates, respects and accepts the diversity of all Australians. My interpersonal and communication skills, adaptability, flexibility, empathetic nature, enables me to foster relationships that empower individuals to make informed decisions. I recognise the importance of being culturally competent, safe and inclusive and advocate for the well-being, dignity, and respect of all client groups. My maturity, along with my strengths and skills, create a safe environment that reflects the progressive vision of your organisation
Overview
8
8
years of professional experience
Work History
Housing Support Officer
Northern Rivers Housing
11.2024 - Current
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Liaised with Homes NSW
- Prepared applications for Social Housing & Private rentals
- Assist Clients with medical, financial and mental health services
Therapeutic Youth & Family Worker
IFYS - Integrated Family & Youth Support
08.2023 - 08.2024
- Provide therapeutic crisis intervention principles to children and young people in out of home care
- Increased awareness of available resources through regular outreach efforts, such as home visits and community events.
- Developed tailored case plans to address client needs
- Enhanced community resources accessibility by maintaining a comprehensive database of support services and referrals.
- Built trust with vulnerable populations through consistent engagement, empathetic listening, and genuine concern for their wellbeing.
- Fostered positive relationships between parents and schools through regular communication and collaboration efforts.
Supervisor
Cairns Surf Lifesaving Club
03.2022 - 08.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Motel Manager
Good Knights
11.2020 - 11.2022
- Managed all aspects of Food & Beverage
- Developed strong relationships with local businesses to increase referrals and drive business growth.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Managed daily operations for better customer service and increased revenue.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
Breakfast Chef/Utility
Compass Group
06.2017 - 01.2019
- Maintained a clean and organized kitchen workspace, ensuring compliance with health and safety regulations.
- Coordinated with front-of-house staff to ensure seamless communication between kitchen and service teams.
- Enhanced customer satisfaction by preparing high-quality breakfast dishes in a timely manner.
- Meal preparation
- Consistently received positive feedback from both guests and coworkers on dish preparation quality and taste.
- Monitored food portion sizes and presentation standards, maintaining consistency across all prepared dishes.
Education
Certificate IV - Child Youth & Family Intervention
Look Now Training
Queensland04-2025
Certificate III - Resort & Caravan Park Management
TAFE
NSW10-2021
Master of TESOL - English
Teflon Training College
NSW01-2018
Skills
- Affordable Housing Knowledge
- Affordable housing
- Referrals and networking
- Social services
- Homelessness solutions
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Active listening
- Adaptability and flexibility
- Counseling techniques
- Client needs assessments
Timeline
Housing Support Officer
Northern Rivers Housing
11.2024 - Current
Therapeutic Youth & Family Worker
IFYS - Integrated Family & Youth Support
08.2023 - 08.2024
Supervisor
Cairns Surf Lifesaving Club
03.2022 - 08.2023
Motel Manager
Good Knights
11.2020 - 11.2022
Breakfast Chef/Utility
Compass Group
06.2017 - 01.2019
Certificate IV - Child Youth & Family Intervention
Look Now Training
Certificate III - Resort & Caravan Park Management
TAFE
Master of TESOL - English
Teflon Training College
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