MICHELLE DOLBY
Rosebery,NT
Summary
I am a highly motivated Centre Director with over 19 years’ experience as an Educator and over 8 years as a Centre Director and 3years as a senior management team leader. I am extremely dedicated to my work but also enjoy spending my downtime with my husband and 2 children. I have vast experience in working throughout different centres in the N.T, N.S.W and Victoria due to my husband working within the Defence Force for several years. I recently worked for Child Australia as the Practice Improvement Manager overseeing 8 service. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Practice Improvement Manager
Child Australia
Northern Territory, NT
08.2020 - 08.2023
- Management oversight of 8 service across the Northern Territory
- Hosting OSHC strategic planning meetings with School’s committee
- Opening new OSHC service Built and developed strategic relations with growth opportunities for Child Australia
- Committee member for Young Mums Strong Mums group at Palmerston ELC site
- “Dare to Lead” training completed
- Supported Service Leaders with rating and assessment
- Supported Service Leaders with DET compliance visits
- Work with Executive Director in implementing compliance frameworks
- QIK Kids roll over implementation
- Over sight management of service budgets to ensure they were reaching their KPI’s
- Supported service leaders during Performance Management requirements
- QK Debt Management, enforcing fee paying policies
- Participated in Strategic Level Team meetings with reporting frameworks
- Remote Travel to Alice Springs for management oversight
- Community representation at local events (Children’s fair, Baby massage sessions for families to enrol) Represented Child Australia at Career Expos to inspire upcoming educators
- Onboarding of new service managers
- Attended strategic meetings with ISAAC NT
- Organized Trauma training for service leaders and educators through Child Australia Practice Consultants
- Supported Service leaders to gaining access to funding for children Recognizing families in need to access ACCS, supported families and service leaders in ensuring we collect the correct documents required for this funding
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized special events such as conferences or training sessions for employees.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Executive Service Manager
THINK Childcare: Nido Early School
Moonee Valley, Victoria
04.2019 - 08.2020
Mooneeo
Moonee
Centre Director
THINK Childcare: Ardlie Street Early Learning Centre
Westmeadows, Victoria
04.2017 - 04.2019
- Assisted the co-educators on day to day taskings
- Implemented centre policies and procedures
- Communicated and interacted with families
- Built respectful and trusting relationships with families Assisted with the creation of learning spaces for children
- Set up environments based on programs created
- Created a wellness room for our Yoga program
- Guided co-educators of the implementation of the program and QKEYLM program
- Guided and mentored educators with the roll out of Story Park
- Implemented the Early Years Learning Framework and National Quality Standards Managed the running of the centre
- Retained occupancy of over 90% for 4mths or longer
- Managed families on the waitlist Managed the Centre Budgets
- Prepared and undergone an assessment and rating
- Facilitated performance management
- Consulted with families on debt management
- Recruitment of educators and hosted a recruitment night for new educators
- Worked with inclusion support facilitators to gain access to inclusion support funding
- Attended child protection training
- Worked with the Ardlie Street team through a culture change journey Created with the Ardlie Street team 5 agreed behaviors, empowered our educators to help these 5 behaviors guide our practices and have referred to them for performance management and the growth of Ardlie Street culture
- Engaged in a Leadership Program with the DET and Semman and Slattery, attended 3 Professional development days.
- Worked alongside our Mentor from the Leadership Program in the development of Ardlie Street’s action plan
- Organized Community walking programs with our Kinder children
- Empowered educators to follow their interest in our centre and have implemented a Yoga program, Italian program and Sports program
Centre Director
THINK Childcare: Bell Street Early Learning Centre
Preston, Victoria
01.2014 - 04.2017
- Assisted the co-educators on day to day taking's
- Implemented centre policies Communicated and interacted with families
- Assisted with the creation of learning spaces for children
- Set up environment's based on programs created
- Guided co-educators of the implementation of the program and QKEYLM program
- Implemented the Early Years Learning Framework and National Quality Standards
- Managed the running of the centre
- Managed the Centre Budgets
- Prepared and under gone an assessment and rating with a result of meeting the national quality standards
- Worked with the area manager in regards to performance management
- Consulted with families on debt management
- Recruitment of educators
- Worked with inclusion support facilitators to gain access to inclusion support funding
- Attended child protection training
Centre Director
Goodstart Berrimah
Berrimah, N.T
10.2011 - 11.2013
- Assisted the co-educators on day to day taking's
- Implemented centre policies
- Communicated and interacted with families
- Created weekly programs
- Assisted with the creation of learning spaces for children
- Set up environment's based on programs created
- Guided co-educators of the implementation of the program
- Implemented the Early Years Learning Framework
- Managed the running of the centre
- Managed the Centre Budgets in line with KPI's
- Prepared the centre for assessment and rating
- Worked with the area manager in regards to performance management
- Consulted with families on debt management Recruitment of educators
Group Leader/2IC
Goodstart Berrimah
Berrimah, N.T
01.2011 - 10.2011
Goodstartthe Centre Director on roster management
Assistant Educator
Acorn Childcare
Albury, N.S.W
08.2009 - 09.2010
- Assisted the co-educators on day to day role.
- Implemented centre policies
- Communicated and interacted with families
- Assisted with planning
- Assisted with the creation of learning spaces for children
- Processed payments from families
- Implemented the Early Years Learning Framework
- Engaged with Director and Co-Educators in the start-up of the centre
- Engaged in the marketing campaign
- Processed enrolments
Assistant Educator
ABC Lower Plenty
Greensborough, Victoria
10.2007 - 12.2008
- Assisted the co-educators on day to day tasks
- Implemented centre policies
- Communicated and interacted with families
- Assisted with planning
- Assisted with the creation of learning spaces for children
- Processed payments from families
- Implemented the Early Years Learning Framework
Assistant Educator
ABC Moulden North
Darwin, N.T
01.2004 - 12.2005
- Assisted the co-educators on day to day tasks
- Implemented centre policies
- Communicated and interacted with families
- Assisted with planning
- Assisted with the creation of learning spaces for children
Education
Advanced Diploma - Community Management Sector
Selma
Diploma - Early Childhood Education
Goodstart Early Learning
Certificate 3 Early Childhood - Early Childhood Education And Care
ABC
Skills
- Budgeting and finance
- Risk management processes and analysis
- Self-motivated
- Staff development
- Strong verbal communication
- Highly efficient in QikKids and Story Park
- Performance Management
- High knowledge of Department requirements
- Extremely organized
- High knowledge of inclusion support
- Team leadership
- High knowledge of child protection policies and child safe policy
- Understanding of Reportable Conduct Scheme
- High knowledge of the ECA code of Ethics
References
Upon request
Certification
- Current Working With Child's card
- Willing to obtain Police Check
- Willing to update first aid certificate
Timeline
Practice Improvement Manager
Child Australia
08.2020 - 08.2023
Executive Service Manager
THINK Childcare: Nido Early School
04.2019 - 08.2020
Centre Director
THINK Childcare: Ardlie Street Early Learning Centre
04.2017 - 04.2019
Centre Director
THINK Childcare: Bell Street Early Learning Centre
01.2014 - 04.2017
Centre Director
Goodstart Berrimah
10.2011 - 11.2013
Group Leader/2IC
Goodstart Berrimah
01.2011 - 10.2011
Assistant Educator
Acorn Childcare
08.2009 - 09.2010
Assistant Educator
ABC Lower Plenty
10.2007 - 12.2008
Assistant Educator
ABC Moulden North
01.2004 - 12.2005
Advanced Diploma - Community Management Sector
Selma
Diploma - Early Childhood Education
Goodstart Early Learning
Certificate 3 Early Childhood - Early Childhood Education And Care
ABC
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