Michelle Downie
Killarney Vale,NSW
Summary
Professional with 22+ years of managerial experience in the retail
industry, Effective leader skilled in developing highly productive sales-driven teams by implementing customer-focused training, I have an exceptional ability to establish rapport with customers, gain trust, and build strong repeat business, adept in inventory organization, visual merchandising and recruitment
Overview
23
23
years of professional experience
Work History
Dental Receptionist
Watagan Dental
02.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Increased patient retention with personalized follow-up calls to gather feedback and address any concerns.
Boutique Manager
Christian Louboutin
06.2018 - 11.2021
- I was responsible for hiring, training and driving my teams to deliver world class customer service, achieving sales targets/budgets KPI's and P&l
- Overseeing all operations, inventory management and sales reporting as required
- Analyzed sales reports to identify best-selling items, discussed with the buying department to aid with seasonal purchases
- Mentored junior employees in professional development opportunities, promoting growth within the company hierarchy.
- Conducted regular competitor analysis to stay informed on industry trends and adjust pricing strategies as needed.
A grade store manager
Nine West
01.2016 - 01.2018
- Responsible for driving sales and maximising the profitability of the flagship store, achieving20% growth on sales within my first6 months
- Maintaining accurate statistical and financial records whilst increasing store GP and a reduction in staff turnover
Owner/ director
The Shoe Tree Truro
01.2003 - 01.2016
- Ownership and development of all business activities, delivering year on year growth of a boutique outlet over a13 year tenure
- Creating marketing/sales strategies for seasonal collections
- Buying and negotiating with suppliers, visual merchandising and implementation through to point of purchase
Floor Manager
Liberty's London | Kurt Geiger
01.2002 - 01.2003
- Responsible for training, developing and coaching8 staff members to achieve ambitious sales targets, reported sale figures to head office, leading meetings and assisting the store manager in the daily running of the department in a global renowned store
Education
Bachelor of design manufacture and product development - footwear & accessories
London College of Fashion
01.2001
Diploma in foundation studies - art & design
Nene University
01.1998
Skills
- Business Growth
- Buying & negotiation
- Visual merchandising
- Recruitment & training
- Accounts & payroll
- Operations management
- Client Servicing
- Implementing and delivery of stretching goals and objectives
- Coaching through knowledge and expertise in a highly professional manner
- Decision making in a pressured, commercial driven environment
- City & Guilds level1&2 qualifications in Shoe making and Footwear manufacturing
Timeline
Dental Receptionist
Watagan Dental
02.2022 - Current
Boutique Manager
Christian Louboutin
06.2018 - 11.2021
A grade store manager
Nine West
01.2016 - 01.2018
Owner/ director
The Shoe Tree Truro
01.2003 - 01.2016
Floor Manager
Liberty's London | Kurt Geiger
01.2002 - 01.2003
Diploma in foundation studies - art & design
Nene University
Bachelor of design manufacture and product development - footwear & accessories
London College of Fashion
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