Michelle Duncan
Hope Island,QLD
Summary
Accomplished salon owner and hairdresser known for exceptional customer service and team leadership. Skilled in time management and salon operations, consistently delivering high-quality experiences that foster client loyalty and business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner/ Manager/Hairstylist
Bombshell Hair and Makeup
Gold Coast, QLD
07.2025 - Current
Owner/Manager/Hairstylist
Bombshell Hair and Makeup
Biloela, QLD
01.2017 - 07.2025
- Oversaw all facets of operating a thriving hair and beauty business.
- Accomplished Hairdresser with 26 years of experience and an extensive roster of loyal clients.
- Oversaw senior staff and apprentices
- elevated focus on updating skills and knowledge of trends and training
- Analyzed financial reports on a monthly basis to identify areas of improvement in the business.
- Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Performed administrative duties such as filing paperwork and responding to emails.
- Managed staff by recruiting, training and coaching employees.
- Provided excellent customer service to ensure repeat business from satisfied clients.
Education
Volunteer Telephone Counsellor
Mackay Qld01-2007
Cert III in Ladies And Mens Hairdressing
Open Learning Institute of Tafe
Brisbane, QLD01-2004
Smart Women - Smart Leaders
Biloela, QLD01-2004
Biloela State High School
Biloela11-2000
Australian Red Cross Cosmetics Training
Killarney, QLD01-1998
Skills
- Fully qualified hairdresser
- Makeup artist
- Salon operations
- Team leadership
- Customer service
- Staff management
- Time management
- Client communication
- Client service
- Staff training
- Inventory management
- Customer retention
- Social media control
Certification
Qld Drivers License - 2000
Websites
Accomplishments
Central Queensland Salon of the year 2019
Affiliations
Lifeline Volunteer
References
References available upon request.
Timeline
Owner/ Manager/Hairstylist
Bombshell Hair and Makeup
07.2025 - Current
Owner/Manager/Hairstylist
Bombshell Hair and Makeup
01.2017 - 07.2025
Volunteer Telephone Counsellor
Cert III in Ladies And Mens Hairdressing
Open Learning Institute of Tafe
Smart Women - Smart Leaders
Biloela State High School
Australian Red Cross Cosmetics Training