Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Dunn

Dandenong North ,VIC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experienced with providing compassionate assistance and support to community members. Utilizes effective communication and active listening to understand and address individual needs. Track record of successfully implementing tailored support plans and crisis intervention strategies.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Community Support Worker

Chris Barnard
06.2024 - Current

Assisted with showers and personal hygiene and grooming.

Assisted with shopping and doctor appointments

Documented any changes and concerns

  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.

Wellbeing Assistant

TLC
04.2023 - 11.2023
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

Home Care Provider

Royal Freemasons
06.2023 - 10.2023
  • Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
  • Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
  • Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
  • Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
  • Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
  • Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
  • Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
  • Educated patients about self-care techniques, empowering them to take an active role in managing their own health.
  • Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.

Home Care Support Worker

Home Care Assistance Corporation
01.2022 - 03.2023
  • Increased production efficiency by streamlining processes and implementing time-saving strategies.
  • Reduced workplace accidents with thorough safety training and regular equipment maintenance.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Followed instructions and procedures to complete assigned tasks.
  • Performed general housekeeping and cleaning tasks.

Personal Care Assistant

Arcare Aged Care
06.2016 - 07.2018
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.
  • Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
  • Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
  • Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Personal Care Assistant

Regis
04.2012 - 05.2014
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.
  • Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
  • Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted patients with self-administered medications.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

Education

Year 12 -

Swan Hill High School
Swan Hill, VIC

Certificate III - Aged Care

Swan Hill Tafe
01.2004

Skills

  • Organizational Skills
  • Time Management
  • Individualized support
  • Transportation assistance
  • Disability awareness
  • Behavioral support

Certification

CPR

Police check

NDIS screening check

Working with children

Timeline

Community Support Worker

Chris Barnard
06.2024 - Current

Home Care Provider

Royal Freemasons
06.2023 - 10.2023

Wellbeing Assistant

TLC
04.2023 - 11.2023

Home Care Support Worker

Home Care Assistance Corporation
01.2022 - 03.2023

Personal Care Assistant

Arcare Aged Care
06.2016 - 07.2018

Personal Care Assistant

Regis
04.2012 - 05.2014

Year 12 -

Swan Hill High School

Certificate III - Aged Care

Swan Hill Tafe
Michelle Dunn