Summary
Overview
Work History
Education
Certification
TRACK AND FIELD COACH
Languages
Work Availability
Timeline
Michelle Eddington

Michelle Eddington

Rous,NSW

Summary

I am an all rounder and love to challenge my abilities.


I have worked in diverse roles throughout my working life and feel this is important to keep you current and compliant with your current position.


Learning new skills gives you so much more insight to other areas and helps with what ever role you achieve to acquire.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Cafeteria Worker

Pondering Frog
03.2024 - Current
  • Cleaned and sanitized surfaces, tools and equipment.
  • Restocked condiments, beverages and utensils per expected use levels.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Prepared ingredients and recipe components ahead of time.
  • Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
  • Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
  • Received and stored incoming supplies according to procedures.
  • Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
  • Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
  • Maximized food safety by consistently following proper food handling procedures and storage guidelines.
  • Followed all proper handling procedures for prepared foods, ingredients and leftovers.
  • Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
  • Assisted in training new staff members, sharing best practices for success in the role of Cafeteria Worker.
  • Contributed to a safe, inclusive work environment by consistently adhering to company policies and demonstrating respect for all team members and customers.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Improved customer satisfaction by providing efficient and friendly service in the cafeteria.
  • Handled special dietary requests from customers with care, ensuring their needs were met while adhering to established protocols.

Manager Big Scrub Salvage

Big Scrub Salvage
06.2023 - 12.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.

Vineyard Manager

Mountview Winery
04.2023 - 09.2023
  • Streamlined harvest operations by planning efficient picking schedules and coordinating personnel effectively.
  • Optimized resource allocation through effective budgeting, forecasting, and financial management processes.
  • Improved pest control strategies to minimize damage to vines and maximize crop yields.
  • Enhanced disease prevention measures by conducting regular inspections and implementing proactive treatments as needed.
  • Reduced water usage by optimizing irrigation systems and monitoring soil moisture levels regularly.
  • Managed vineyard staff efficiently, providing necessary training to enhance employee skills and knowledge.

Resort Worker

Riverwood Downs
03.2022 - 10.2022
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Coordinated with housekeeping teams to ensure rooms were prepared in a timely manner for arriving guests.
  • Streamlined front desk procedures through updating reservation software systems, increasing efficiency in daily tasks.
  • Contributed positively to the resort''s reputation by maintaining a professional demeanor and providing excellent customer service at all times.
  • Assisted in maintaining a clean and welcoming resort environment for all guests to enjoy their stay.
  • Created promotional materials highlighting resort amenities, attracting new clientele and increasing bookings.
  • Organized special events and activities for guests, contributing to an engaging resort experience.
  • Facilitated open communication between departments for effective problem-solving and optimal guest services.
  • Trained new staff members on resort policies, procedures, and best practices, fostering a positive work culture.
  • Collaborated with team members to ensure high-quality guest experiences, resulting in positive reviews and repeat clientele.
  • Participated in regular staff meetings to discuss performance metrics, guest feedback, and potential areas for improvement, fostering a collaborative work environment focused on continuous growth and development.

Airline Customer Service Agent

Virgin Australia
02.2008 - 03.2020
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.

Corporate Banking Customer Service Officer

Suncorp Bank
02.2006 - 02.2008
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed client portfolios, ensuring optimal financial performance with diligent monitoring.
  • Conducted thorough risk assessments before approving loan applications, minimizing potential losses.
  • Implemented feedback from customers to improve services and increase overall satisfaction levels.
  • Strengthened relationships with corporate clients by providing exceptional service and timely support.
  • Maintained up-to-date knowledge on industry trends and regulations, sharing insights with colleagues for informed decisionmaking.
  • Actively participated in community events as a representative of the bank, strengthening brand image locally.

Storage Manager

Kennards
05.2005 - 02.2006
  • Optimized storage space utilization by implementing efficient warehouse layouts and inventory management systems.
  • Reduced storage costs by negotiating better contracts with suppliers and streamlining transportation processes.
  • Assisted in the development of strategic plans for the company''s overall supply chain operations, ensuring alignment with organizational goals and objectives.
  • Managed a team of warehouse staff, providing guidance and training to improve productivity and performance levels.
  • Enhanced customer satisfaction levels by addressing issues promptly and resolving any discrepancies in orders or deliveries effectively.
  • Streamlined internal communication processes between departments, fostering collaboration towards shared goals within the organization.
  • Improved overall storage capacity by identifying opportunities for consolidation or offsite storage solutions when appropriate.
  • Oversaw budget planning for the storage department, identifying areas for potential cost savings while maintaining high-quality service levels.
  • Stayed current on industry trends, incorporating new technologies and methodologies to maintain a competitive edge in storage management practices.
  • Conducted regular audits of stored products, ensuring quality control measures were in place to minimize waste or damage.

Load Control Officer

Air New Zealand
01.1996 - 02.2005
  • Established a reputation as a reliable Load Control Officer by consistently meeting tight turnaround deadlines and handling high-pressure situations with composure.
  • Developed strong working relationships with stakeholders such as ramp agents, catering providers, and fuel suppliers to ensure seamless coordination during aircraft turnaround.
  • Mentored junior team members in understanding critical aspects of load control management, fostering a culture of knowledge sharing and continuous learning within the department.
  • Ensured accurate documentation of all relevant load control information in accordance with regulatory requirements and company policies.
  • Analyzed historical data on passenger loads and baggage weights for better forecasting of future requirements.
  • Continuously sought opportunities for process improvement within the load control department to optimize overall performance levels.
  • Collaborated with the airline''s commercial department to maximize payload potential while maintaining operational efficiency.
  • Reduced turnaround time with streamlined communication between ground handling staff, flight crew, and dispatchers.
  • Contributed to cost-saving initiatives by minimizing fuel consumption through effective weight balancing techniques and proper cargo stowage planning.
  • Enhanced load control operations by implementing efficient weight distribution and balance techniques.
  • Participated in cross-functional teams addressing issues related to customer service, operational excellence, and resource optimization within the airline context.
  • Adapted effectively to changes in aircraft types, operational scenarios, or regulatory environments by staying abreast of industry developments and updating personal skillsets accordingly.
  • Performed regular audits on load control processes to identify areas requiring attention or improvement measures.
  • Managed challenging situations arising from last-minute changes in passenger numbers or cargo volumes without compromising operational efficiency or safety standards.
  • Demonstrated expertise in various technological tools used for load control calculations and data management, ensuring accuracy at all times.
  • Assured adherence to safety guidelines for optimal load management, preventing accidents or incidents due to improper weight distribution.
  • Optimized aircraft capacity utilization for increased revenue generation by strategic planning of cargo and luggage placement.
  • Conducted regular training sessions for team members on updated industry regulations, safety standards, and best practices in load control management.
  • Provided valuable input during the development of new policies and procedures related to load control operations, contributing to overall organizational growth and success.
  • Maintained open lines of communication with pilots regarding any changes affecting aircraft loading and weight distribution during pre-flight preparations.
  • Confirmed proper handling of baggage and cargo on per-load basis.

Banking Officer

Westpac Banking
01.1991 - 02.1996
  • Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
  • Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
  • Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
  • Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
  • Identified opportunities for process improvement, implementing changes that led to increased productivity and cost savings.
  • Played a critical role in driving successful audit results through diligent record-keeping practices.
  • Handled large transaction volumes accurately, maintaining high levels of operational excellence within the branch.
  • Worked closely with colleagues in other departments to ensure seamless delivery of integrated financial solutions for customers.
  • Increased customer satisfaction by providing timely and accurate banking services.
  • Consistently exceeded sales targets by identifying potential sales opportunities and cultivating strong client relationships.
  • Improved branch performance through effective staff training and development initiatives.
  • Actively contributed to the implementation of new technology platforms aimed at enhancing the overall client experience.
  • Enhanced operational risk application to capture regulatory findings from agencies such as SEC and OCC.
  • Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
  • Supported upper management with employee performance review and policy implementation.
  • Analyzed market trends to inform strategic decision-making related to product offerings and pricing strategies.
  • Identified customers with additional profit potential and designed action plans to expand relationships.
  • Provided exceptional customer service, resulting in a high retention rate among existing clients.
  • Developed strategies to grow client base and implemented appropriate sales plans to target prospective customers.
  • Examined ledger tickets for expenses and fees with accuracy and efficiency.
  • Enhanced client relationships with personalized financial advice and product recommendations.
  • Streamlined loan processing for improved efficiency and faster approvals.
  • Collaborated with compliance department to eliminate procedural errors and margin breaks.

Education

No Degree -

New Plymouth Girls High School, New Plymouth

Certification

  • Responsible Service of Alcohol Australia Wide/ Clear to Work
  • Responsible Gambling Service Australia Wide Cert 111 in Hospitality / Clear to Work
  • Barista / Clear top work
  • Quality Customer Service/ Clear to Work
  • Stock and Inventory Management / Clear to Work
  • Customer Liaison Officer Course / Clear to Work
  • Financial Services Cert 111
  • Hygienic practices for food safety
  • Participate in safe and food handling practices
  • Waiter Skills
  • Wine Knowledge

TRACK AND FIELD COACH

Australian Track and Field Coaches Association 2010


Coached Somerville House Girls Private School - 5 years

                Marist Ashgrove Boys Private School - 5 years

                Aspley Little Athletics Brisbane - 8 years

Languages

French
Limited Working
Maori
Native or Bilingual
Japanese
Elementary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Cafeteria Worker - Pondering Frog
03.2024 - Current
Manager Big Scrub Salvage - Big Scrub Salvage
06.2023 - 12.2023
Vineyard Manager - Mountview Winery
04.2023 - 09.2023
Resort Worker - Riverwood Downs
03.2022 - 10.2022
Airline Customer Service Agent - Virgin Australia
02.2008 - 03.2020
Corporate Banking Customer Service Officer - Suncorp Bank
02.2006 - 02.2008
Storage Manager - Kennards
05.2005 - 02.2006
Load Control Officer - Air New Zealand
01.1996 - 02.2005
Banking Officer - Westpac Banking
01.1991 - 02.1996
New Plymouth Girls High School - No Degree,

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Michelle Eddington