Michelle Edmond
Banks
Summary
Experienced and highly motivated Community Services Worker dedicated to providing exceptional support and assistance to individuals in need. Skilled in caring for individuals of all ages, including those with special needs or disabilities. Extensive experience in supporting individuals with mental health and substance abuse conditions, as well as delivering compassionate palliative care. Adept at coordinating and advocating for the unique needs of those under my care, ensuring their well-being and fostering a positive environment.
Overview
29
29
years of professional experience
1
1
Certification
Work History
In home support worker/intake
Act Palliative Care (Leo’s Place)
11.2022 - Current
- Support clients with life limiting illness
- Administration work/care plans
- Conduct intakes and tours
- Medication assistance
- Assist with AOD and mental health issues
- Maintained detailed records of client care, documenting all relevant information for healthcare providers and family members to review as needed.
- Managed medication administration for multiple clients, ensuring accurate dosages and adherence to prescribed schedules.
- Empowered clients to maintain their dignity during personal care tasks through respectful communication techniques and discretion when handling sensitive situations.
- Increased family satisfaction by maintaining open communication channels regarding their loved ones'' progress and care needs.
- Supported clients'' physical and emotional well-being through attentive observation and prompt assistance.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Community carer
IRT
11.2019 - 11.2022
- Assistant clients with personal care
- Wound care
- Dementia care
- Contributed to the improvement of community health by conducting regular home visits and assessments.
- Enhanced client well-being by providing personalized care and support in their homes.
- Optimized client participation in social activities by facilitating transportation arrangements as needed.
- Observed, monitored and recorded clients' physical and emotional well-being to report changes to senior staff.
- Assisted clients with personal hygiene and grooming such as bathing, oral hygiene and toileting.
- Provided emotional support for clients and families coping with chronic illnesses, disabilities, or end-of-life situations.
- Developed healthy, nutritious breakfast, lunch, and dinner menus for clients.
- Delivered high-quality personal care, including bathing, dressing, grooming, toileting, feeding, and mobility assistance for improved client comfort.
Community carer
Premium care services
10.2019 - 05.2021
- Assist clients with disabilities, mental health, and complex behaviours
- Provide support to ensure primary
- Writing up care plans/reports
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
- Maintained accurate records of patient care, documenting progress and any changes in condition.
- Implemented safety measures to prevent falls, accidents, and injuries within the home environment.
- Improved patient well-being by providing compassionate and attentive care.
- Delivered personal hygiene assistance including bathing grooming dressing feeding toileting all while maintaining client privacy respect.
- Developed recreational activities tailored to individual interests, enhancing overall quality of life for clients in care settings or at home environments.
- Transported patients to appointments and social activities, ensuring punctual arrival and a comfortable experience en route.
- Responded to patient emergencies promptly, initiating appropriate action and notifying relevant professionals when necessary.
- Administered medications accurately, ensuring proper dosage and timely intake.
- Facilitated communication between patients and healthcare providers, advocating for the best possible care solutions.
- Conducted regular assessments of patients'' physical and mental status, communicating findings to medical staff as needed.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Community carer
RSL Life Care
02.2019 - 10.2019
- Provide transport
- Meal preparation
- Respite services
- Observed, monitored and recorded clients' physical and emotional well-being to report changes to senior staff.
- Assisted clients with personal hygiene and grooming such as bathing, oral hygiene and toileting.
Assistant in nursing/Assistant Activities officer
Professional Nursing Agency
11.2018 - 01.2019
- Assisted patients in various hospitals when needed, with guidance from RN
- Assisted patients in various nursing homes when needed, with guidance from RN
- Monitor vital signs
- Medication assistance
- Assisted clients to participate in activities such as crafts, singing groups, walking groups, exercising
- Assisted clients with personal care needs
- Assisted clients with their daily activities
- Documented all concerns and issues to my supervisor
- Planning and implemented activities for different nursing homes
- Help design programs to encourage socialisation
- Prepared reports on client’s progress reporting back to supervisor
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Community Carer
Goodwin
02.2012 - 11.2018
- Assist clients with personal care, shopping, light domestic assistance
- Assisted clients with assisted doctors/other health organisation appointments and outings
- Administration of Medication to clients including documenting this in the clients signing sheet
- Documentation in progress notes/communication notes and activities sheets
- Recognised and reported abnormalities and or changes in client’s health status to case manager
- Familiar with all aspects of team work and time management
- Administration duties in the office
- Use of stand-up lifters and lifters, mobility aids
- Contributed to the improvement of community health by conducting regular home visits and assessments.
- Escorted clients to appointments, shopping and leisure activities.
- Upheld client dignity and privacy by demonstrating cultural sensitivity and adhering to confidentiality policies.
- Developed healthy, nutritious breakfast, lunch, and dinner menus for clients.
- Provided emotional support for clients and families coping with chronic illnesses, disabilities, or end-of-life situations.
- Enabled timely medical interventions by monitoring vital signs, medication compliance, and reporting changes in client conditions.
- Assisted clients with mobility such as getting out of bed, dressing and transferring to commode or wheelchair.
- Supported family caregivers through respite services allowing them time away from caregiving responsibilities while ensuring continued quality care for their loved ones.
Food Service Team Member
The Canberra Hospital
01.2000 - 12.2003
- Food preparation
- Clean work areas, equipment, dishes
- Store food in designated containers and storage areas to prevent spoilage
- Prepare a variety of foods according to customer orders/ supervisor instructions
- Following approved procedures
- Prepare/deliver food trays to hospital patients
- Performing any combination of following duties on the line tray
Administration
Harrison Clements Hannah
03.1998 - 12.1998
- Managing office space arrangements
- Gathering supplies, overseeing other clerical employees in the legal department
- Answering phones in a professional manner
- Preparing documentation
- Court observation
Food handling/factory duties
Random Harvest
02.1996 - 11.1998
- Preparing, serving, packing, displaying, storing food
- Collecting, labelling jars with company logo and use by dates
- General cleaning duties
Education
Completed Year 12 VCE -
Sacred Heart Girls College
01.1998
Skills
- Responding to Challenging Behaviours Dementia
- Assessment in the Home
- Transporting Clients Safety
- Drug and Alcohol Awareness
- Working with Cultural Diversity
- Person Centred Care
- Assessing Depression in Older People
- Advance Care Planning
- Minimising the Risk of Falls in the Home
- Privacy and Confidentiality
- Standard Clinical Care
- Compassionate caregiving
- Dementia care
- Social interaction
- Emotional support
- End-of-life care
- Mobility support
- Behavioral management
- Patient care
- Nutritional support
- Vital signs monitoring
- First aid and safety
- Wound care
- Bedside care
- Client documentation
- Medication administration
- Documentation
- Interpersonal communication
- Care plan assessment
In Service Training
- Manual Handling/ Infection Control
- Palliative care
- Inclusion and Awareness
- Consumer Directed Care
- Responding to Challenging Behaviours Dementia
- Assessment in the Home
- Transporting Clients Safely
- Work Health and Safety
- Drug and Alcohol Awareness
- Working with Cultural Diversity
- Person Centred Care
- Assessing Depression in Older People
- Advance Care Planning
- Minimising the Risk of Falls in the Home
- Privacy and Confidentiality
- Standard Clinical Care
Hobbies and Interests
- Fishing
- Ruby League
Certification
Diploma in Community Services
Certificate IV in Ageing Support
Certificate III in Aged Care
Certificate of Completion - NDIS Worker Module
Certificate of Completion on the Management of co- occurring alcohol and other drug and mental health conditions in alcohol and other drug treatment settings
Certificate in First Aid and CPR
Certificate Covid-19
Current Nationally Police Check
WWVP
Timeline
In home support worker/intake
Act Palliative Care (Leo’s Place)
11.2022 - Current
Community carer
IRT
11.2019 - 11.2022
Community carer
Premium care services
10.2019 - 05.2021
Community carer
RSL Life Care
02.2019 - 10.2019
Assistant in nursing/Assistant Activities officer
Professional Nursing Agency
11.2018 - 01.2019
Community Carer
Goodwin
02.2012 - 11.2018
Food Service Team Member
The Canberra Hospital
01.2000 - 12.2003
Administration
Harrison Clements Hannah
03.1998 - 12.1998
Food handling/factory duties
Random Harvest
02.1996 - 11.1998
Completed Year 12 VCE -
Sacred Heart Girls College
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