MICHELLE EGAN

• Coordinated a team of 24 agents, achieving 90% compliance and boosting operational efficiency by 80%.
• Liaised with the Rio Tinto partnerships team ensuring 100% accuracy in employee premium reports and enhancing reporting efficiency by 75%
• Facilitated new contract negotiations for corporate clients, securing 2 new accounts and increasing annual revenue by $200,000.

Accomplishments

• Achieved a comprehensive 12-week leadership development program, designed to enhance leadership skills.
• Boosted B2B Platinum team sales performance by 30%, through targeted travel driving revenue growth.
• Strategically designed a new team to address SLA issues, resulting in a 12 day improvement in case turnaround time.
• Nominated for the prestigious Shine Awards, in the categories of "Inspiring Leaders" and "Show Heart".

• Leveraged comprehensive data analysis on customer satisfaction to identify actionable insights, contributing to a 70% improvement in overall service quality
• Implemented a streamlined email management system, prioritising, and categorising incoming emails for improved response time.

Accomplishments

• Awarded "Best Platinum Consultant" in 2023 for KPIS and driving operational excellence.
• Selected to manage policy maintenance for Vice Presidents of Medibank, Rio Tinto, and Toyota.
• Developed an innovative reporting process that increased efficiency and decreased payouts, resulting in an average annual business saving of $45,000.

• Tracked and reviewed invoices, purchase orders, and expense reports related to facility operations
• Organised catering for work events, ensuring seamless experiences for employees
• Managed the facilities budget, efficiently allocating financial resources
• Ordered, maintained, and distributed supplies and inventory to support smooth facility operations.

Accomplishments

• Reduced facility maintenance costs by 15% through effective vendor negotiation and budget optimisation.
• Streamlined inventory management processes, resulting in a 20% reduction in supply expenses.