Michelle Ella
Bayswater,WA
Summary
Dynamic Office Manager at Snagfu Pty Ltd with proven expertise in effective communication and customer relations. Successfully implemented office policies that enhanced organizational efficiency and maintained impeccable records. Skilled in office management software and adept at problem-solving, fostering positive client interactions while supporting management with comprehensive administrative tasks.
Overview
23
23
years of professional experience
Work History
Office Manager
Snagfu Pty Ltd
Belmont, WA
12.2023 - Current
- Developed effective communication strategies between departments within the organization.
- Developed and implemented office policies and procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Monitored inventory levels and placed orders when needed.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Responded to customer inquiries via phone or email in a professional manner.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities.
- Maintained confidential records relating to personnel matters.
- Reviewed files and records to obtain information and respond to requests.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Mortgage Broker Assistant
M Broker WA
Bayswater, WA
03.2023 - 12.2025
- Provided administrative support to the Mortgage Broker by completing paperwork and filing documents.
- Resolved any issues or discrepancies related to loan processing.
- Verified employment history, income levels and other pertinent data from applicants' documents.
- Reviewed credit reports, appraisals, title documents and other financial information for accuracy.
- Corresponded regularly with lenders regarding loan status updates.
- Attended networking events to develop new contacts within the industry.
- Maintained client databases, updated records and tracked progress of applications.
- Conducted research on loan products and rates for prospective borrowers.
- Complied applications and paperwork and double-checked for accuracy.
- Informed customers of application deadlines, approvals and denials.
Remedial Massage Therapist
Self Employed
Bayswater, WA
01.2003 - 01.2025
- Demonstrated knowledge of anatomy, physiology, pathology and contraindications associated with massage therapy.
- Conducted intake assessments to identify areas of concern before beginning treatment sessions.
- Ordered supplies as needed for efficient operations within the clinic setting.
- Educated clients about the benefits of massage therapy and how it can help improve overall well-being.
- Assessed client needs and developed treatment plans based on their individual conditions.
- Adhered to professional standards of practice such as maintaining confidentiality at all times.
- Attended continuing education seminars or workshops related to massage therapy.
- Performed deep tissue massages, trigger point therapy, myofascial release techniques, lymphatic drainage and other specialized modalities.
- Monitored client responses to treatments and adjusted accordingly to ensure maximum benefit.
- Maintained detailed records of each client's treatment plan, progress notes and any changes in condition.
- Built strong rapport with clients by providing a safe space for open communication and trust.
Education
Certificate 4 - Mortgage Broking
AAMC Training Group
Balcatta, WA10-2014
Diploma - Remedial Massage
Thornlie Tafe
Thornlie, WA11-2008
Certificate 4 - Aromatherapy & Massage Therapy
Australian School of Aromatherapy
South Perth 01-2004
Skills
- Customer service
- Effective communication
- Customer relations
- Office management software
- Effective organizational skills
- Problem solving
- Confidential record maintenance
Favorite Pastimes
- Painting
- Weaving Baskets
- Gardening
- Theatre
- Catching up with family and friends
- Member of Ellis House Arts Community
References
References available upon request.
Timeline
Office Manager
Snagfu Pty Ltd
12.2023 - Current
Mortgage Broker Assistant
M Broker WA
03.2023 - 12.2025
Remedial Massage Therapist
Self Employed
01.2003 - 01.2025
Certificate 4 - Mortgage Broking
AAMC Training Group
Diploma - Remedial Massage
Thornlie Tafe
Certificate 4 - Aromatherapy & Massage Therapy
Australian School of Aromatherapy
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