Michelle Elliott-MacKinnon
Karana Downs,QLD
Summary
Encouraging manager/coordinator and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Education Coordinator
Gymnastics QLD
07.2023 - Current
- Liaise with Statewide Clubs & Coaches
- Education Calendar Management
- Day to day duties of Education Coordinator
- Manage LMS & GOL system profiles and courses
- Monitored expenditures to remain within budgets and improve forecasting accuracy.
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Provided ongoing support for Coaches & Clubs through regular check-ins, feedback sessions, and professional development opportunities tailored to their unique needs.
- Increased program enrollment, reaching out to potential Coaches through various marketing channels.
- Liaising with Presenters and the organisation of all travel requirements.
- Reports & Spreadsheet collection.
Venue Manager
Ferny Hills Aquatic Centre
02.2023 - 04.2024
- Financial Year Budgeting across all Departments of Venue
- Employee Cross training to maximize performance
- Mentoring & Leadership of 44 staff
- F.I.A payroll approval
- Problem Solving Complaints & Issues
- Monthly KPI target achievement
- Forward FY planning & expansion of Venue
- Community Engagement & Events Management
- RLSSA WH&S Safety
- Council Relations and Contract Liaison
Centre Manager
YMCA Stafford
09.2020 - 01.2023
- Y Brisbane 'Leadership Award' Recipient 2022
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment
- Developed and maintained courteous and effective working relationships
- Cross-trained existing employees to maximize team agility and performance
- Established and updated work schedules to account for changing staff levels and expected workloads
- Approved regular payroll submissions for employees
- Raised performance in areas of sales, management, and operations by identifying and targeting areas in need of improvement
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Directed staff and managed annual capital budget
- Mentoring and leadership of 19 staff members
- Monthly KPI targets
- Community involvement Open Days
- WH&S & Child Safety Risk Management
- Multi Centre Management
- Increasing KPI participation by 25-30%
- Training & Mentoring of new managers with systems and procedures
Senior Assistant
YMCA Stafford
10.2018 - 09.2020
- Responsible for all Staff and effective running of Reception
- Customer Service - Inquires / complaints / communication
- Finance / Cash handling / Accounts
- Management of Computer Systems
Development Leader
YMCA Stafford
10.2018 - 09.2020
- Guiding and Developing coaches' skills
- Rostering / Timetable Management
- Supporting Staff and Management in effective Programs
- Education & Mentoring of all staff
Education
Coaching - Advance Coach
Gymnastics Australia
10.2024
Short Courses - Frontline Leader & Leadership
AIM
01.2020
Diploma - Child Care
QLD Tafe
01.2000
Skills
- Time Management
- Effective Communication
- Multitasking
- Problem Solving
- First Aid / CPR
- Blue Card
- Performance Tracking & Evaluation
- Scheduling & Coordinating
- Issue & Conflict Resolution
- Administration & Reporting
- Strategic Planning
- Employee Coaching & Mentoring
- Budgeting & Resource Management
Timeline
Education Coordinator
Gymnastics QLD
07.2023 - Current
Venue Manager
Ferny Hills Aquatic Centre
02.2023 - 04.2024
Centre Manager
YMCA Stafford
09.2020 - 01.2023
Senior Assistant
YMCA Stafford
10.2018 - 09.2020
Development Leader
YMCA Stafford
10.2018 - 09.2020
Short Courses - Frontline Leader & Leadership
AIM
Diploma - Child Care
QLD Tafe
Coaching - Advance Coach
Gymnastics Australia
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