Michelle Escaleira
Sydney,NSW
Summary
Experienced professional seeking a new and fulfilling career change in Newcastle. Eager to apply skills and knowledge to drive personal and organizational growth. Recognized for a customer-focused mindset, personalized approaches, and unwavering dedication. Experienced with overseeing multiple sites, ensuring seamless operations, and maintaining high performance standards. A solid background in strategic planning and problem-solving in dynamic environments, making me a valuable asset to any organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Multi-Site Manager
Forever New
Miranda
03.2023 - Current
- Managed and oversaw multiple retail locations, ensuring compliance with operations
- Monitored progress towards weekly sales goals and implemented strategies to increase sales
- Maintained store budgets and rosters
- Provided leadership support to store personnel in order to maintain a cohesive team environment
- Delegated tasks, freeing up time to focus on higher-value activities
- Recruited, hired, trained and supervised store managers at each location
- Ran meetings, workshops, and training sessions.
- Ordered and transferred supplies among sites to ensure smooth operations and timely delivery of services.
- Ensured that all products were properly merchandised according to established standards
- Wrote weekly store reports regarding sales performance and challenges
- Addressed any health and safety concerns by implementing corrective action plans
Concession Manager
Forever New
Sydney CBD
05.2021 - 03.2023
- Independently ran opening and closing procedures, rosters, timesheets, launches, invoice checks, stocktake, deliveries, transfers and promotional signage
- Analysed sales data and customer trends to maximise sales and minimise expenses
- Accordingly, revenue increased from $18k to $35k per week
- Exceeded the sales budget by 49.7% for three consecutive months
- Personally collected transfers from other stores to reduce lost sales
- Organised merchandise into outfits, categories and colour schemes to enable seamless shopping and entice customers to shop
- Identified staff development opportunities and provided tailored training
- Boosted employee morale through gift card rewards, open communication and building mutual trust
Retail Sales Associate
Myer and Target
Sydney CBD & Leichhardt
03.2014 - 05.2021
- Maintained a customer-oriented environment by greeting all customers, asking open-ended questions and providing personable service
- Exhibited a polite, positive attitude to enable a great customer experience
- Received a 97% customer satisfaction rate and outstanding feedback
- Developed extensive knowledge of all products to provide specific recommendations to customers and restock efficiently
- Offered customers additional accessories to increase units per transaction
- Executed register transactions, phone orders, POS reconciliation, cash conversion, banking and store membership sign-ups
- Maintained store presentation by tidying displays, fitting rooms and register areas during non-peak hours
Practicum Teacher (Visual Arts and Religion)
Macquarie Fields Public School and Marist Catholic College
01.2018 - 12.2020
- Taught daily classes of 25+ students in year 8-10
- Designed unit outlines, lessons plans, assessments and exams with structured goals to improve student performance
- Customised lessons plans for students with ADHD, ADD and autism learning needs
- Increased 68.42% of all student results, step-by-step virtual tutorials and in-class demonstrations to ensure student comprehensions
- Graded 50+ assignments per grading period and collected data for admin
- Used Student data to inform teaching approaches and learning methods
- Ensured all students felt attended to with frequent check-ins, support, personalised feedback, encouragement and class discussions
Practicum Teacher (Subject Area: Visual Arts)
Bass High School
Bass Hill
01.2017 - 12.2017
- Effectively followed and executed pre-approved lesson plans
- Supported behaviour through positive reinforcement, rapport building, low-key responses and proximity
- Fostered a safe learning environment with child safety standards, including lockdown and evacuation drills
Practicum Teacher's Aide
Kogarah Intensive English Centre
Kogarah
01.2016 - 12.2016
- Assisted the leading teacher with preparing resources, setting up class materials and collecting students' work
- Guided individual students and small groups through scaffolding, modelling, clear instructions, prompting and questioning techniques
- Monitored students and kept them on task, enabling the teacher to complete lesson plans on time
Kitchen Hand and Waitress
Pullman Sydney Hyde Park Hotel and Burwood RSL
Darlinghurst and Burwood
01.2015 - 12.2015
- Assembled and decorated three-course meals for formal catering events
- Managed reservations, seating arrangements and table settings
- Handled deliveries, stored food safely and prepared ingredients for chefs
- Cleaned appliances, dishes and utensils
- Seated guests, informing them of daily specials, chef recommendations and dietary alternatives
- Delivered friendly customer service while caring for 12 tables per hour
Education
Bachelor of Teaching / Bachelor of Arts - Visual Arts & Modern History
Australian Catholic University
06.2021
High School Education - undefined
Casimir Catholic College
10.2015
Higher School Certificate - Portuguese Continuers
NSW School of Languages
10.2015
Skills
- Adaptability and Flexibility
- Problem-solving
- Leadership and collaboration
- Strong communication
- Administrative data analysis
- Critical and Creative thinking
- Empathetic and patient
- Staff development
- Customer service and goal oriented
- Visual merchandising
- Register and cash handling
- Cost control
- Operations management
Availability
Available Monday to Friday
Certification
- Bachelor of Teaching/Bachelor of Arts
- Higher School Certificate
- Certificate II in Hospitality
Timeline
Multi-Site Manager
Forever New
03.2023 - Current
Concession Manager
Forever New
05.2021 - 03.2023
Practicum Teacher (Visual Arts and Religion)
Macquarie Fields Public School and Marist Catholic College
01.2018 - 12.2020
Practicum Teacher (Subject Area: Visual Arts)
Bass High School
01.2017 - 12.2017
Practicum Teacher's Aide
Kogarah Intensive English Centre
01.2016 - 12.2016
Kitchen Hand and Waitress
Pullman Sydney Hyde Park Hotel and Burwood RSL
01.2015 - 12.2015
Retail Sales Associate
Myer and Target
03.2014 - 05.2021
High School Education - undefined
Casimir Catholic College
Higher School Certificate - Portuguese Continuers
NSW School of Languages
Bachelor of Teaching / Bachelor of Arts - Visual Arts & Modern History
Australian Catholic University