Michelle Escaleira
Sydney,NSW
Summary
Experienced professional seeking a new and fulfilling career change in Newcastle. Eager to apply skills and knowledge to drive personal and organizational growth. Recognized for a customer-focused mindset, personalized approaches, and unwavering dedication. Experienced with overseeing multiple sites, ensuring seamless operations, and maintaining high performance standards. A solid background in strategic planning and problem-solving in dynamic environments, making me a valuable asset to any organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Multi-Site Manager
Forever New
03.2023 - Current
- Managed and oversaw multiple retail locations, ensuring compliance with operations
- Monitored progress towards weekly sales goals and implemented strategies to increase sales
- Maintained store budgets and rosters
- Provided leadership support to store personnel in order to maintain a cohesive team environment
- Delegated tasks, freeing up time to focus on higher-value activities
- Recruited, hired, trained and supervised store managers at each location
- Ran meetings, workshops, and training sessions.
- Ordered and transferred supplies among sites to ensure smooth operations and timely delivery of services.
- Ensured that all products were properly merchandised according to established standards
- Wrote weekly store reports regarding sales performance and challenges
- Addressed any health and safety concerns by implementing corrective action plans
Concession Manager
Forever New
05.2021 - 03.2023
- Independently ran opening and closing procedures, rosters, timesheets, launches, invoice checks, stocktake, deliveries, transfers and promotional signage
- Analysed sales data and customer trends to maximise sales and minimise expenses
- Accordingly, revenue increased from $18k to $35k per week
- Exceeded the sales budget by 49.7% for three consecutive months
- Personally collected transfers from other stores to reduce lost sales
- Organised merchandise into outfits, categories and colour schemes to enable seamless shopping and entice customers to shop
- Identified staff development opportunities and provided tailored training
- Boosted employee morale through gift card rewards, open communication and building mutual trust
Retail Sales Associate
Myer and Target
03.2014 - 05.2021
- Maintained a customer-oriented environment by greeting all customers, asking open-ended questions and providing personable service
- Exhibited a polite, positive attitude to enable a great customer experience
- Received a 97% customer satisfaction rate and outstanding feedback
- Developed extensive knowledge of all products to provide specific recommendations to customers and restock efficiently
- Offered customers additional accessories to increase units per transaction
- Executed register transactions, phone orders, POS reconciliation, cash conversion, banking and store membership sign-ups
- Maintained store presentation by tidying displays, fitting rooms and register areas during non-peak hours
Practicum Teacher (Visual Arts and Religion)
Macquarie Fields Public School and Marist Catholic College
01.2018 - 12.2020
- Taught daily classes of 25+ students in year 8-10
- Designed unit outlines, lessons plans, assessments and exams with structured goals to improve student performance
- Customised lessons plans for students with ADHD, ADD and autism learning needs
- Increased 68.42% of all student results, step-by-step virtual tutorials and in-class demonstrations to ensure student comprehensions
- Graded 50+ assignments per grading period and collected data for admin
- Used Student data to inform teaching approaches and learning methods
- Ensured all students felt attended to with frequent check-ins, support, personalised feedback, encouragement and class discussions
Practicum Teacher (Subject Area: Visual Arts)
Bass High School
01.2017 - 12.2017
- Effectively followed and executed pre-approved lesson plans
- Supported behaviour through positive reinforcement, rapport building, low-key responses and proximity
- Fostered a safe learning environment with child safety standards, including lockdown and evacuation drills
Practicum Teacher's Aide
Kogarah Intensive English Centre
01.2016 - 12.2016
- Assisted the leading teacher with preparing resources, setting up class materials and collecting students' work
- Guided individual students and small groups through scaffolding, modelling, clear instructions, prompting and questioning techniques
- Monitored students and kept them on task, enabling the teacher to complete lesson plans on time
Kitchen Hand and Waitress
Pullman Sydney Hyde Park Hotel and Burwood RSL
01.2015 - 12.2015
- Assembled and decorated three-course meals for formal catering events
- Managed reservations, seating arrangements and table settings
- Handled deliveries, stored food safely and prepared ingredients for chefs
- Cleaned appliances, dishes and utensils
- Seated guests, informing them of daily specials, chef recommendations and dietary alternatives
- Delivered friendly customer service while caring for 12 tables per hour
Education
Bachelor of Teaching / Bachelor of Arts - Visual Arts & Modern History
Australian Catholic University
06.2021
High School Education - undefined
Casimir Catholic College
10.2015
Higher School Certificate - Portuguese Continuers
NSW School of Languages
10.2015
Skills
- Adaptability and Flexibility
- Problem-solving
- Leadership and collaboration
- Strong communication
- Administrative data analysis
- Critical and Creative thinking
- Empathetic and patient
- Staff development
- Customer service and goal oriented
- Visual merchandising
- Register and cash handling
- Cost control
- Operations management
Availability
Available Monday to Friday
Certification
- Bachelor of Teaching/Bachelor of Arts
- Higher School Certificate
- Certificate II in Hospitality
Timeline
Multi-Site Manager
Forever New
03.2023 - Current
Concession Manager
Forever New
05.2021 - 03.2023
Practicum Teacher (Visual Arts and Religion)
Macquarie Fields Public School and Marist Catholic College
01.2018 - 12.2020
Practicum Teacher (Subject Area: Visual Arts)
Bass High School
01.2017 - 12.2017
Practicum Teacher's Aide
Kogarah Intensive English Centre
01.2016 - 12.2016
Kitchen Hand and Waitress
Pullman Sydney Hyde Park Hotel and Burwood RSL
01.2015 - 12.2015
Retail Sales Associate
Myer and Target
03.2014 - 05.2021
High School Education - undefined
Casimir Catholic College
Higher School Certificate - Portuguese Continuers
NSW School of Languages
Bachelor of Teaching / Bachelor of Arts - Visual Arts & Modern History
Australian Catholic University
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