Michelle Escobar
Melbourne,Australia
Overview
11
11
years of professional experience
Work History
Assistant Manager
Venomvet Australia, LLC.
Melbourne, Australia
01.2023 - Current
- Managed clinical trials in collaboration with the Australian Pesticides and Veterinary Medicines Authority (APVMA)
- Oversaw shipments to Australian veterinarians, including handling equipment logistics, documentation, and compliance
- Conducted inventory management, data collection, and record-keeping
- Administered budget and financial tracking
- Provided customer service by assisting clients with inquiries and support and maintaining relationships with distributors
- Partnership research + facilitation for introduction into the market
Switchboard Operator
Milestone IT
Melbourne, Australia
01.2023 - 01.2024
- Managed a high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller's needs.
- Delivered exceptional customer service by addressing inquiries promptly and effectively, ensuring high levels of satisfaction and active listening skills and empathetic problem-solving approaches to callers'' concerns or complaints.
- Announced important information and emergency notifications over the PA system.
- Delivered hospital announcements to ensure timely communication within the facility
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
Guest Service Agent
Quest NewQuay Hotel
Docklands, Australia
01.2022 - 01.2023
- To provide services in person, on the phone and via the internet and email, and promote and sell reservations following the Quest franchise system and the Quest Way
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Booked appointments, accepted payments and answered guest questions
- Promoted hotel brand's loyalty program via social media; maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Develop a comprehensive knowledge of all aspects of the property, including financial and sales targets, room rates, apartment and property features and Quest services, a sound understanding of the Quest Group and associated products and services, and take every opportunity to promote them
- Develop and update knowledge of relevant businesses, attractions, services, facilities and events in the local area
- Actively promote the property and the Quest Group
- Provide prospective guests with tours and detailed information on Quest services and facilities as required
Cashier & Customer Service
The Butcher Club Epicurean
Docklands, Australia
01.2020 - 01.2022
- Restructured merchandising strategy in store to drive product sales
- Communication with customers to identify and address their needs and provide beneficial advice and information on various types of meat and other products
- Maintain a clean and safe work environment, reorganized supplies and equipment, and reduced food waste production by 10%
- Supervise addition of new inventory, develop and implement new food safety procedures, and lead trainings of new employees
- Team Lead responsible for training new employees and ensuring new policies were put into effect
Internship
Monash University Faculty of Arts, Global Programs
Clayton, Australia
01.2019 - 12.2019
- Educated undergraduate and postgraduate students about learning abroad programs, study tours and the Global Immersion Guarantee
- Tracked over 5,000 individual's travel requirements, confirmed travel bookings, and counselled students on program information
- Broadened communications and events by creating resources to support staff and students while abroad, and ensuring digital resources were up-to-date and easy to interpret
- Facilitated staff meetings with stakeholders in academics, travel service providers, and Monash Abroad
Assistant Manager
VenomVet, LLC.
Los Angeles, USA
01.2016 - 01.2017
- Facilitated the USDA clinical trial, lodging documentation on the government portal and managing all communications
- Redesigned organizational systems for inventory control, merchandising, financial reports and schedules
- Offered hands-on assistance to customers, assessing needs with the product and maintaining current knowledge of consumer preferences
- Supported the development of promotional activities and the production of marketing materials for specific events, tradeshows & product updates
- Supervised company's efforts at tradeshows and conferences by implementing changes based on feedback from existing and potential customers, and prepared contracts for all vendors
- Shipping liaison between company and distribution team
Business Sales and Marketing Representative
VenomVet, LLC.
Los Angeles, USA
01.2014 - 01.2015
- Execute marketing strategies, market research, brand positioning, promotional material design and delivering product and services to meet customer needs
- Met with customers to provide updates on the progress, including development of product and pricing and managing processes for promotion to increase sales and distribution by 65%
- Screen and sort incoming mail, faxes and deliveries, routing to appropriate personnel
- Manage the conference room calendar for employees and customers
Education
Master of Tourism -
Monash University
Caulfield, VIC12-2019
Bachelor of Fine Art - Photography and Imaging
Art Center College of Design
Pasadena, CA12-2014
Skills
- Customer Service
- Communication
- Administrative Support
- Logistics Coordination
- Technical Proficiency
- Leadership
- Problem-Solving
- Teamwork
- Microsoft Office
- Adobe Lightroom
- Adobe Photoshop
- Adobe Acrobat
- Multitasking
- Creativity
- Adaptability
- Planning
- Negotiation
- Time management
Volunteer Experience
Visitor Service Volunteer, City of Melbourne,
Melbourne, VIC, 01/2019 - 01/2020,
- Provided face-to-face historical information and led group tours for up to 200 visitors of Cooks' Cottage in the Fitzroy Gardens
- Created memorable experiences by encouraging the visitors to dress the part in the 1800's century costumes
- Maintained a 100% customer satisfaction rate according to City of Melbourne visitors feedback
Languages
Spanish
Limited Working
References
Provided upon request.
Timeline
Assistant Manager
Venomvet Australia, LLC.
01.2023 - Current
Switchboard Operator
Milestone IT
01.2023 - 01.2024
Guest Service Agent
Quest NewQuay Hotel
01.2022 - 01.2023
Cashier & Customer Service
The Butcher Club Epicurean
01.2020 - 01.2022
Internship
Monash University Faculty of Arts, Global Programs
01.2019 - 12.2019
Assistant Manager
VenomVet, LLC.
01.2016 - 01.2017
Business Sales and Marketing Representative
VenomVet, LLC.
01.2014 - 01.2015
Master of Tourism -
Monash University
Bachelor of Fine Art - Photography and Imaging
Art Center College of Design