Michelle Espinoza
Dianella,WA
Summary
A librarian and information professional with a strong focus on customer experience and information literacy. Experienced in the leading a team in customer engagement. A communications professional with experience in providing training sessions and events. A progressive lifelong learner who is passionate about continual improvement so the community has access to high quality library facilities and services. Values great working relationships and collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Library Officer- Client Engagement
Murdoch University
05.2022 - Current
- Recruit, train and lead team of casual library assistant staff
- Rostering for three Client Engagement teams across Murdoch Library, the Law Library and Mandurah Campus Library
- Floor manager of front line library services
- Development and review of policies and procedures
- Liaise with other library teams to coordinate special projects such as working groups, UX data collection, special collection projects
- Collaborate with other departments across the university such as Equity and Wellbeing, IT, and Student Success in shared projects, service improvement strategies, and collaborative training sessions
- Host and present to North Metro TAFE library studies students bi-annually
- Data collection of in-person and online customer interactions and occupancy counts
- Coordinate activity to ensure the quality of physical library spaces
- Conduct and develop user experience research
- Supervise workplace learning students
Casual Librarian and Library Officer
City Of Vincent Library
12.2020 - 05.2022
- Assist patrons with queries, software, equipment and in the use of computer systems
- Develop and document procedures to ensure best practice in team workflows
- Train and support staff, practicum students and volunteers in the use of library resources and equipment
- Participate in the planning, coordinating and implementation of library projects
- Use of LMS SirsiDynix Symphony
- Manage, review and maintain borrower registration files
- Liaise with the State Library of WA and other libraries for inter-library loan queries
- Maintain system, manual and statistical records
A/Adult Services Librarian
City Of Vincent Library
08.2021 - 12.2021
- Managing and hosting library events for adults, such as author talks and technology for seniors
- Liaising with booksellers, publishing companies and other stakeholders
- Event marketing - in library, via social media, updating website
- Managing the library's social media platform
- Coordinating the Books on Wheels program for over 60customers
- Supported customer satisfaction with timely responses to reference inquiries and utilizing my knowledge of information sources
- Facilitated community engagement by planning and executing various educational programs, workshops, and events
- Contributed to a positive work environment by providing ongoing support and collaboration with colleagues
A/Cataloguing Librarian
City Of Vincent Library
06.2021 - 11.2021
- Cataloguing the incoming exchange
- Cataloguing donated materials
- Kept catalogue orderly and updated with latest material additions and removals
- Conducted regular desk shifts, supported customer needs with borrowing and using library technology
Education
Graduate Diploma - Information And Library Studies
Curtin University
Bentley, WA11.2020
Master of Arts - Cultural Studies
University of Sydney
Camperdown, NSW11.2018
Bachelor of Arts (hons) - Writing
Edith Cowan University
Mount Lawley, WA12.2015
Skills
- Recruitment, management, leadership, training of a team
- Proficiency in LMS Sierra, Ex Libris ALMA, andSirsiDynix Symphony
- Learning Management System knowledge and experience
- Communicating with diverse groups to gain an understanding of their needs and developing solutions in various ways: UX data collection, online resources, training sessions, person to person support meetings, collaboration with other team
Affiliations
- Reading
- Fundraising volunteer for a local charity
- Creativity: writing, photography, art projects
- Spending time with family
- Walking
Certification
ALIA - Eligible for professional membership of the Australian Library and Information Association
The Strategy of Content Marketing - Copywriting
University of California via Coursera
Workplace Training
- Ally Training
- Sexual Assault Response to Disclosure training
- Beyond Black and White
- Deaf awareness training
- Working with neurodivergent students
- Leading teams: A more mindful approach
References
References available upon request.
Timeline
Senior Library Officer- Client Engagement
Murdoch University
05.2022 - Current
A/Adult Services Librarian
City Of Vincent Library
08.2021 - 12.2021
A/Cataloguing Librarian
City Of Vincent Library
06.2021 - 11.2021
Casual Librarian and Library Officer
City Of Vincent Library
12.2020 - 05.2022
Graduate Diploma - Information And Library Studies
Curtin University
Master of Arts - Cultural Studies
University of Sydney
Bachelor of Arts (hons) - Writing
Edith Cowan University