Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Michelle Espinoza

Dianella,WA

Summary

A librarian and information professional with a strong focus on customer experience and information literacy. Experienced in the leading a team in customer engagement. A communications professional with experience in providing training sessions and events. A progressive lifelong learner who is passionate about continual improvement so the community has access to high quality library facilities and services. Values great working relationships and collaboration.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Library Officer- Client Engagement

Murdoch University
05.2022 - Current
  • Recruit, train and lead team of casual library assistant staff
  • Rostering for three Client Engagement teams across Murdoch Library, the Law Library and Mandurah Campus Library
  • Floor manager of front line library services
  • Development and review of policies and procedures
  • Liaise with other library teams to coordinate special projects such as working groups, UX data collection, special collection projects
  • Collaborate with other departments across the university such as Equity and Wellbeing, IT, and Student Success in shared projects, service improvement strategies, and collaborative training sessions
  • Host and present to North Metro TAFE library studies students bi-annually
  • Data collection of in-person and online customer interactions and occupancy counts
  • Coordinate activity to ensure the quality of physical library spaces
  • Conduct and develop user experience research
  • Supervise workplace learning students

Casual Librarian and Library Officer

City Of Vincent Library
12.2020 - 05.2022
  • Assist patrons with queries, software, equipment and in the use of computer systems
  • Develop and document procedures to ensure best practice in team workflows
  • Train and support staff, practicum students and volunteers in the use of library resources and equipment
  • Participate in the planning, coordinating and implementation of library projects
  • Use of LMS SirsiDynix Symphony
  • Manage, review and maintain borrower registration files
  • Liaise with the State Library of WA and other libraries for inter-library loan queries
  • Maintain system, manual and statistical records

A/Adult Services Librarian

City Of Vincent Library
08.2021 - 12.2021
  • Managing and hosting library events for adults, such as author talks and technology for seniors
  • Liaising with booksellers, publishing companies and other stakeholders
  • Event marketing - in library, via social media, updating website
  • Managing the library's social media platform
  • Coordinating the Books on Wheels program for over 60customers
  • Supported customer satisfaction with timely responses to reference inquiries and utilizing my knowledge of information sources
  • Facilitated community engagement by planning and executing various educational programs, workshops, and events
  • Contributed to a positive work environment by providing ongoing support and collaboration with colleagues

A/Cataloguing Librarian

City Of Vincent Library
06.2021 - 11.2021
  • Cataloguing the incoming exchange
  • Cataloguing donated materials
  • Kept catalogue orderly and updated with latest material additions and removals
  • Conducted regular desk shifts, supported customer needs with borrowing and using library technology

Education

Graduate Diploma - Information And Library Studies

Curtin University
Bentley, WA
11.2020

Master of Arts - Cultural Studies

University of Sydney
Camperdown, NSW
11.2018

Bachelor of Arts (hons) - Writing

Edith Cowan University
Mount Lawley, WA
12.2015

Skills

  • Recruitment, management, leadership, training of a team
  • Proficiency in LMS Sierra, Ex Libris ALMA, andSirsiDynix Symphony
  • Learning Management System knowledge and experience
  • Communicating with diverse groups to gain an understanding of their needs and developing solutions in various ways: UX data collection, online resources, training sessions, person to person support meetings, collaboration with other team

Affiliations

  • Reading
  • Fundraising volunteer for a local charity
  • Creativity: writing, photography, art projects
  • Spending time with family
  • Walking

Certification

ALIA - Eligible for professional membership of the Australian Library and Information Association

The Strategy of Content Marketing - Copywriting
University of California via Coursera

Workplace Training

  • Ally Training
  • Sexual Assault Response to Disclosure training
  • Beyond Black and White
  • Deaf awareness training
  • Working with neurodivergent students
  • Leading teams: A more mindful approach

References

References available upon request.

Timeline

Senior Library Officer- Client Engagement

Murdoch University
05.2022 - Current

A/Adult Services Librarian

City Of Vincent Library
08.2021 - 12.2021

A/Cataloguing Librarian

City Of Vincent Library
06.2021 - 11.2021

Casual Librarian and Library Officer

City Of Vincent Library
12.2020 - 05.2022

Graduate Diploma - Information And Library Studies

Curtin University

Master of Arts - Cultural Studies

University of Sydney

Bachelor of Arts (hons) - Writing

Edith Cowan University
Michelle Espinoza