Michelle Evelyn Romaniuk
Pallara,QLD
Summary
Passionate and dedicated professional with a proven track record of strong leadership skills, exemplifying a diverse background in property and hotel management, learning and development, HR and performance management, and work health and safety. Proficient in operations management, HR practices, performance management, and work health and safety regulations, I am committed to coaching and developing individuals, fostering a high-performing and engaged team to deliver the best organizational outcomes.
I hold a Diploma of Human Resource Management, and I am currently pursuing a Certificate IV in Training and Assessment, further enhancing my skills in designing and delivering effective training programs.
Overview
15
15
years of professional experience
Work History
QHSE - Lucidity Administrator/ Project Officer
Grolife Property Services
01.2022 - 07.2022
- Managed Quality, Health, Safety and Environment Management system software to ensure industry best practice and ensure regulatory compliance
- Implemented Lucidity Software to streamline workplace health and safety processes, including incident reporting, audits, site inductions and work safe documentation
- Developed and delivered comprehensive training program for the workplace, including creating training content, conducting training sessions and support sessions
- Delivered Human Resources Management System for automation of HR records and correspondence, Performance Management and Employee Induction and Qualifications.
- Implemented a comprehensive subcontractor compliance management system to track and monitor subcontractor compliance
- Conducted regular reviews and audits of subcontractor compliance documents, such as QBCC licenses, worksite induction certificates, work permits, and required business insurances, to ensure they were up to date and in line with regulatory requirements
- Reviewed and amended Safety Policies, ensuring alignment with Safety Procedures
- Utilised Lucidity System Software to maintain proper documentation of WHS Policies and Procedures, Risk and Hazard Reporting, Worker Training and Competency, Safe Work Information and HR Records
- Verified documentation against compliance standards and communicated deficiencies to resolve issues
- Acted in accordance and compliance of Work Health & Safety Act 2011, Work Health & Safety Regulation 2011, Codes of Practice, QLD Building and Construction Commission Act 1991.
Front Office
The Hotel Nelson
01.2019 - 01.2021
- Managed check-in and check-out procedures; efficiently process guest arrivals and departures
- Reservations management; assist guests in making or modifying reservations, ensuring accuracy and attention to detail
- Handling reservation enquiries and provide information on room availability, rates, and hotel amenities
- Provided exceptional customer service by responding to guest requests & requirements promptly, and courteously
- Handling guest concerns and complaints efficiently and professionally
- Providing information and assistance to guests regarding hotel services, facilities, and local attractions
- Responsible for any callout, guest issues or concerns, security and lockup of recreation level, restaurant, gym and reception
- End of Night Occupancy & Financial Reporting.
Holiday Park Manager
Port Stephens Council
01.2015 - 01.2020
- Monitored staff resourcing, performance management and recruitment within the Holiday Park
- Delivered on key performance areas including sales and occupancy targets, revenue, and expenditure management
- Developed and delivered staff onboarding, inductions, training and individual work and development programs
- Provided leadership and support to staff to achieve agreed objectives ensuring all duties undertaken whilst ensuring safety performance, staff engagement, and teamwork
- Carried out recruitment processes, interviewing, selection, onboarding.
- Managed staff performance, disciplinary meetings, termination procedures with fairness, sensitivity, and adherence to legal requirements.
- Attended meetings with union representatives and employees to address labor-related matters.
- Carried out operational and capital works programs for the Holiday Park, maintaining safe work environment for staff, contractors, visitors and guests onsite
- Oversaw and maintained Workplace Health and Safety Management plan, Environmental Management Plan and Plans of Management
- Successfully reached Holiday Park budgets, significantly reducing expenditure and implementing successful revenue strategies
- Coordinated the maintenance and condition of all park assets including development of annual action plans, maintenance expenditure and capital development plans
- Coordinated safety inspections, audits, training programs and observations to ensure compliance of Council Integrated Risk Management System
- Adhered to Fair Work Act 2009, National Employment Standards, Local Government Regulation 2005, WHS Act 2011, Environmental Protection Act 2005 & Privacy Act 1988
- Provided operational leadership and contribute to the effective day to day operations the Holiday Park.
Assistant Park Manager
Port Stephens Council
- Management of all operational areas of Holiday Park including Reception, Housekeeping, Grounds and Maintenance
- Provided leadership and support to staff to achieve agreed objectives ensuring all duties undertaken whilst ensuring safety performance, staff engagement, and teamwork
- Attended to all afterhours attendances, including afterhours arrivals, security, lockouts, noise complaints
- Monitored and maximise booking revenue, while minimising expenditure
- Supervision and training of staff
- Provided exceptional customer service; greeting and welcoming Holiday Park Guests, assist in check in/out processes, reservations, address enquiries and manage any complaints or feedback to ensuring the best guest experience provided
- Assisted in the development of feedback and continuous improvement programs for the park.
Business Support Officer / Customer Service Officer
Port Stephens Council
- Facilitated changeover between Property Management System RMS to Newbook
- Created content and training plans Property Management Software Newbook Training
- Facilitated training program for all Holiday Park Staff
- Provided positive customer service experience to guests and visitors
- Managed social media campaigns, online third-party campaigns, tracking booking conversions and online content
- Developed and Implemented Emergency management plans, approval to operate, competitor comparisons & developed targeted marketing databases
- Managed front desk, reservations, guest services; guest arrivals, departures and requirements.
Reservations Supervisor
Ramada Resort Shoal Bay
01.2013 - 01.2014
- Receive and process all guest reservations
- Operating the reservations PMS system CMS & GDS Booking system
- Managed electronic inventory and allotments on 3rd party websites
- Initiated promotions on third party booking websites
- Maximized revenue through upselling of accommodation sales
- Facilitated dynamic pricing changeover
- Facilitated Levart to SiteMinder changeover
- Assisted in training reservation staff in system changeover.
Onsite Property Manager
Quest River Park Central
01.2008 - 01.2013
- Maintained Property facilities; 120 Apartments, Pool, Sauna, Gym, Cinema, 2 Lifts, 2 Underground carpark.
- Management of all operational areas of property including business development, reception, maintenance, housekeeping & human resources
- Onsite caretaker of strata-titled complex
- Responsible for all afterhours attendances, security issues, guest concerns and call-outs
- Liaised with Apartment Owners and Body Corporate; working in obedience of Body Corp by laws
- Maintained 4 ½ star AAA Property Star Rating and leading property promoter scores.
- Maintained positive rapport with Body Corporate and Owners
- Lead and managed team of staff, providing operational guidance, setting clear expectations of customer service excellence, promoted teamwork and facilitated L&D and professional growth opportunities.
Business Development Executive/ Front Office
Quest River Park Central
- Developed and monitored sales and rate strategies/ Analysed booking patterns and market trends
- Managed websites and online third-party booking providers
- Assisted in Front Office Reception- Guest Arrivals and Departures
- Training of all staff on Front Office Procedures, PMS and Hospitality Operations
- Corporate and Government/ Defence-Tender Submissions
- Facilitated Group Conferences and Events
- Maintained Industry Leading Review Ratings.
Education
Diploma of Human Resource - Management
Opec College
01.2023
Certificate IV Training and Assessment -
TAFE QLD
2023
Skills
- Dedicated to achieving positive outcomes
- Demonstrated Strong Leadership skills
- Excellent verbal and written communication skills
- Strong analytical and critical thinking skills
- Excellent time management and organizational skills
- Strong conflict resolution skills
- Commitment to upholding ethical standards
- Adaptable and flexible
Timeline
QHSE - Lucidity Administrator/ Project Officer
Grolife Property Services
01.2022 - 07.2022
Front Office
The Hotel Nelson
01.2019 - 01.2021
Holiday Park Manager
Port Stephens Council
01.2015 - 01.2020
Reservations Supervisor
Ramada Resort Shoal Bay
01.2013 - 01.2014
Onsite Property Manager
Quest River Park Central
01.2008 - 01.2013
Assistant Park Manager
Port Stephens Council
Business Support Officer / Customer Service Officer
Port Stephens Council
Business Development Executive/ Front Office
Quest River Park Central
Diploma of Human Resource - Management
Opec College
Certificate IV Training and Assessment -
TAFE QLD
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