Michelle Farah
Customer Service & Administrative Specialist
Campsie
Summary
Experienced and customer-focused administrator with a proven track record in providing exceptional administrative support, delivering top-notch customer service, and ensuring compliance. Efficiently manages high-volume tasks, meets deadlines, coordinates schedules, and maintains meticulous records to facilitate seamless operations in fast-paced environments. Fluent in both English and Indonesian, with a wealth of experience assisting diverse customers in professional settings.
Overview
9
9
years of professional experience
1
1
Language
Work History
Office Administrator
1300apprentice
Burwood, NSW
06.2018 - Current
- Provide administrative support across multiple departments, reporting directly to senior management and contributing to overall operational efficiency
- Assist with CRM system implementation and database management, ensuring data accuracy and seamless integration
- Train and onboarded new administrative staff, promoting team collaboration and efficiency
- Manage customer enquiries via calls, emails, and in-person interactions, ensuring high customer satisfaction
- Maintain records and reports to support decision-making and business operations
- Develop Standard Operating Procedures according to organisational practices, whilst making recommendations on best practice
- Liaise with industry bodies to facilitate necessary communication and coordination
- Oversee visit schedules and monitor field staff activities, ensuring timely and accurate reporting
- Monitor Consumer Price Index (CPI) increases in with accuracy and attention to detail to ensure compliance with Fair Work Commission (FWC)
- Organise meetings, schedules, and company calendars to ensure smooth operations and time management
- Record minutes at staff meetings and documented key discussions, decisions, and action items
- Assist with basic payroll enquiries, providing support for the payroll process
- Conduct monthly internal audits to maintain operational accuracy and compliance
- Analyse audit results and consult with senior management
- Delegate workload effectively among trainees and part-time staff to ensure task completion
- Support the planning and coordination of apprentice and trainee initiatives such as internal and industry awards
- Compile and submit weekly, monthly, and yearly reports for senior management review
- Serve as a Workplace Health and Safety (WHS) representative, ensuring compliance with safety protocols and attending WHS meetings
Polling Assistant
Australian Electoral Commission
Belmore, New South Wales
03.2023 - 10.2023
- Ensured strict compliance with electoral legislation, Australian Electoral Commission (AEC) policies, and procedural guidelines to uphold election integrity
- Accurately completed and verified documentation, promptly reporting discrepancies or issues to maintain transparency and accountability
- Delivered exceptional customer service to voters, including individuals from diverse backgrounds, ensuring a smooth and accessible voting experience
- Efficiently managed voter queues by directing individuals to the appropriate voting points and maintaining order within the polling station
- Provided clear and concise instructions on ballot completion and submission, assisting voters while adhering to electoral regulations
- Maintained security and accountability of ballot papers and ballot boxes, ensuring the integrity of the voting process
- Utilised paper-certified voter lists to facilitate efficient voter identification and processing, minimizing wait times
- Accurately sorted and counted ballot papers post-polling under strict supervision, contributing to a fair and transparent electoral outcome
- Assisted in the systematic pack-up and closure of the polling place, ensuring all materials were properly secured and documented
Team Member
Bensons Trading
Sydney Olympic Park, New South Wales
04.2017 - 04.2017
- Assisted customers with detailed information about various showbags, helping them make informed purchasing decisions
- Adapted quickly to different showbag stands and mobile trailers, demonstrating flexibility in a fast-paced, dynamic environment
- Maintained a positive and energetic attitude throughout long shifts, ensuring a welcoming experience for customers
- Demonstrated reliability and commitment by working extended hours on short notice to support event operations
- Restocked and organised showbag displays efficiently, ensuring popular items remained available and the stand stayed visually appealing
- Operated cash registers and processed transactions accurately, handling cash, EFTPOS payments, and providing correct change
- Delivered excellent customer service, addressing enquiries and resolving issues to enhance the overall event experience for attendees
Store Associate
ToysRus
10.2015 - 02.2017
- Operated registers and utilised ISP (AS400) software to efficiently process transactions, look up stock availability, and handle refunds with accuracy and professionalism
- Assisted customers in locating products and provided expert guidance to help them make informed purchasing decisions based on their needs and preferences
- Merchandised stock and managed inventory, ensuring shelves were well-stocked, displays were visually appealing, and overstock items were properly organized
- Efficiently restocked merchandise using U-boats, maintaining optimal stock levels on the floor and in storage areas to meet customer demand
- Performed store recovery and stock replenishment, ensuring the sales floor remained clean, organized, and ready for customers at all times
- Operated RF scanners to track inventory, print labels, and create feature cards, supporting smooth store operations and accurate product identification
- Delivered outstanding customer service, proactively engaging with shoppers, answering questions, and resolving concerns to enhance their overall experience
- Created 'moments of magic' for customers by going above and beyond to provide personalised service, ensuring a memorable and positive shopping experience
Education
Diploma - Business
Australian College of Commerce And Management
Sydney, NSW 04.2001 -
Certificate IV - Business
Australian College of Commerce And Management
Sydney, NSW 04.2001 -
Certificate III - Business
Australian College of Commerce And Management
Sydney, NSW 04.2001 -
High School Diploma -
Canterbury Girls High School
Sydney, NSW 04.2001 -
Skills
Experienced in Word, Excel, PowerPoint, Outlook
CRM System Management
Customer Service & Client Relations
Administrative Coordination & Scheduling
Report Preparation, Analysis & Document Control
Process Improvement & Workflow Optimisation
Training & Onboarding Support
Strong Attention to Detail & Problem-Solving
Timeline
Polling Assistant
Australian Electoral Commission
03.2023 - 10.2023
Office Administrator
1300apprentice
06.2018 - Current
Team Member
Bensons Trading
04.2017 - 04.2017
Store Associate
ToysRus
10.2015 - 02.2017
Diploma - Business
Australian College of Commerce And Management
04.2001 -
Certificate IV - Business
Australian College of Commerce And Management
04.2001 -
Certificate III - Business
Australian College of Commerce And Management
04.2001 -
High School Diploma -
Canterbury Girls High School
04.2001 -