Michelle Fenton
Cranebrook,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Worked in managing staff as well as customer relations for ten years
Overview
7
7
years of professional experience
Work History
Manager
Harvey Norman Lighting
09.2015 - 03.2022
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Identified and communicated customer needs to find agreeable solutions
- Organized activities to comply with industry standards and government regulations.
- Accomplished multiple tasks within established timeframes.
- Supplied new employees with training
- Maintained positive customer relations by addressing problems head-on and implementing successful actions.
- Cultivated positive rapport with fellow employees
- Established team priorities, maintained schedules and monitored performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees
- Improved staffing during busy periods by creating employee schedules
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and maintained relationships with customers and suppliers
Sales
Michael Hill Jewellers
11.2014 - 09.2015
- Generated new sales leads to achieve and exceed monthly sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Informed customers of promotions to increase sales productivity and volume.
Education
HSC -
Springwood High School
Springwood, NSW1985
Skills
- Lead Generation
- Staff Management
- Verbal and Written Communication
- Customer Relationship Management
- Team Leadership
- Sales and Marketing
- Productivity Performance
- Managing Routines
- Job Assignments
- Managing Cash Register
- Issue and Conflict Resolution
- Schedule Preparation
Timeline
Manager
Harvey Norman Lighting
09.2015 - 03.2022
Sales
Michael Hill Jewellers
11.2014 - 09.2015
HSC -
Springwood High School
Similar Profiles
Jerome LyuJerome Lyu
Proprietor / Franchise Director at Harvey Norman New ZealandProprietor / Franchise Director at Harvey Norman New Zealand
Rohan CatoRohan Cato
Salesperson at Harvey Norman ComputersSalesperson at Harvey Norman Computers
Keith PhanKeith Phan
Sales Assistant at Harvey Norman ComputersSales Assistant at Harvey Norman Computers
Bradley WardBradley Ward
Personal Trainer at demon athletesPersonal Trainer at demon athletes
Robert RockstrohRobert Rockstroh
Cyber Security Incident Detection & Response Lead at Tyro PaymentsCyber Security Incident Detection & Response Lead at Tyro Payments