Michelle Ferguson
Agnes Water ,QLD
Summary
Driven by a can-do attitude and exceptional cleaning and organising abilities, I excelled as the Owner of Diamond Shine Cleaning in both the UK and Australia, and as a Housekeeper/Nanny for Michelle Ferguson. My proactive approach in managing operations and fostering client relationships led to significant repeat business. Skilled in team leadership and client-focused service, I consistently enhance customer satisfaction and operational efficiency.
I am willing to obtain any necessary certifiicates or qualifications.
Overview
11
11
years of professional experience
Work History
Housekeeper/Nanny
Caroline Williams
01.2022 - 02.2024
- Improved overall cleanliness by thoroughly performing housekeeping tasks in assigned areas.
- Performed light and intense housekeeping duties as well as running errands.
- Maintained a clean and organized home environment through regular tidying and cleaning duties.
- Upheld high standards of sanitation in all areas, contributing to an inviting atmosphere for guests.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to owners.
Owner (Diamond Shine Cleaning UK)
Michelle Ferguson
01.2022 - 02.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- All aspects of housekeeping and cleaning – private and commercial
Owner ( Diamond Shine Cleaning AUS )
Michelle Ferguson
02.2013 - 12.2021
- All aspects of cleaning and housekeeping– holiday homes, new builds, yachts etc.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
High School Diploma -
Blessed Thomas Halford Catholic College
United Kingdom07.1988
Skills
- Cleaning and organizing abilities
- Client-focused
- Presentable and approachable
- Team player
- Quick learner
- Trouble shooter
- Motivated
- Can do attitude
Timeline
Housekeeper/Nanny
Caroline Williams
01.2022 - 02.2024
Owner (Diamond Shine Cleaning UK)
Michelle Ferguson
01.2022 - 02.2023
Owner ( Diamond Shine Cleaning AUS )
Michelle Ferguson
02.2013 - 12.2021
High School Diploma -
Blessed Thomas Halford Catholic College
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